Incident History

History

May 6 6:00 PM SAST until May 6 6:30 PM SAST
Planned maintenance: 1352 - sql21.cpt1.host-h.net
Completed
May 6 6:15 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 6 8:41 AM SAST
  • Point of impact: 197.221.2.81
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
Scheduled
May 6 8:41 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk Replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 6 6:00 AM SAST until May 6 7:00 AM SAST
Planned maintenance: 1348 - Multiple Shared Server Upgrades
Completed
May 6 6:32 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 5 12:12 PM SAST
  • Point of impact: 196.40.97.160 + 197.221.14.69
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Disk Upgrades: www60.cpt1.host-h.net + www23.cpt4.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
May 5 12:12 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Disk Upgrades: www60.cpt1.host-h.net + www23.cpt4.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 5 9:00 PM SAST until May 5 10:00 PM SAST
Planned maintenance: 1350 - Canary server patching
Completed
May 6 7:02 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 5 3:17 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Canary server security patching
  • Symptoms: Websites and services hosted on the affected server may be briefly inaccessible during the maintenance window.
May 5 6:00 AM SAST until May 5 7:00 PM SAST
Planned maintenance: 1347 - Hardware upgrade - www462.jnb1.host-h.net (129.232.249.9) & www510.jnb1.host-h.net (196.22.142.198)
Completed
May 5 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 2 2:05 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: 2nd phase disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 4 6:30 AM SAST until May 4 7:30 AM SAST
Planned maintenance: 1344 - www67.cpt1.host-h.net and www35.cpt4.host-h.net PSU maintenance
Completed
May 4 7:32 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 2 9:58 AM SAST
  • Maintenance window: 1hr
  • Attending: xneelo Engineers
  • Summary: PSU maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 4 6:00 AM SAST until May 4 7:00 PM SAST
Planned maintenance: 1346 - Hardware upgrade - www462.jnb1.host-h.net (129.232.249.9) & www510.jnb1.host-h.net (196.22.142.198)
Completed
May 4 7:12 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 2 2:01 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 3 6:30 AM SAST until May 3 7:30 AM SAST
Planned maintenance: 1343 - www22.cpt3.host-h.net and www3.cpt1.host-h.net PSU maintenance
Completed
May 3 7:16 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 2 9:55 AM SAST
  • Maintenance window: 1hr
  • Attending: xneelo Engineers
  • Summary: PSU Maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 2
Ticket and Chat Systems Offline
Resolved
May 2 1:11 PM SAST
Ticket and Chat systems are online again
Investigating
May 2 1:00 PM SAST
Our Ticketing and Chat systems are currently offline, please reach out to us via telephone for urgent queries.
May 2 7:00 AM SAST until May 2 8:00 AM SAST
Planned maintenance: 1342 - Multiple Shared Server Upgrades
Completed
May 2 7:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 1 6:43 AM SAST
  • Point of impact: 197.221.2.21 ; 196.40.97.146
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrades 2nd phase - www21.cpt1.host-h.net & www46.cpt1.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
May 1 6:43 AM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrades 2nd phase - www21.cpt1.host-h.net & www46.cpt1.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 2 6:00 AM SAST until May 2 7:00 AM SAST
Planned maintenance: 1340 - Hardware upgrade: www110.jnb2.host-h.net & www421.jnb1.host-h.net
Completed
May 2 10:12 AM SAST
The scheduled maintenance has been completed.
Scheduled
April 30 5:40 PM SAST
  • Maintenance window: 1 hour
  • Attending: xneelo Engineers
  • Summary: Hardware upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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