Incident History

History

September 5 10:00 PM SAST until September 5 11:59 PM SAST
Planned maintenance: 736 - FileSystem Maintenance - sql8.flk1.host-h.net
Completed
September 16 10:48 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 3 2:27 PM SAST
  • Maintenance window: 2 hours
  • Attending: xneelo Engineers
  • Summary: filesystem maintenance
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
September 4
Content Restore Failures through KonsoleH
Resolved
September 4 1:15 PM SAST
The issue was identified and fixed, restore services are available again
Investigating
September 4 12:52 PM SAST
We are currently investigating the issue. Users will see "Unexpected error" when trying to run a restore
September 4 6:30 AM SAST until September 4 7:00 AM SAST
www47.cpt1.host-h.net drive upgrade 2nd phase
Completed
September 4 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 3 10:14 AM SAST
Planned maintenance: 735 - www47.cpt1.host-h.net drive upgrade 2nd phase
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: disk upgrade 2nd phase
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
September 3 9:00 PM SAST until September 3 11:59 PM SAST
Planned maintenance: 734 - Routine Server Maintenance - Multiple servers
Completed
September 4 7:00 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 2 3:04 PM SAST
  • Maintenance window: 3 hours
  • Attending: xneelo Engineers
  • Summary: Services will be restarted on servers.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
September 3 6:30 AM SAST until September 3 7:00 AM SAST
Planned maintenance: 733 - www47.cpt1.host-h.net drive upgrade 1st phase
Completed
September 3 6:37 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 2 10:09 AM SAST
Planned maintenance: 733 - www47.cpt1.host-h.net drive upgrade 1st phase
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Disk upgrade 1st phase
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
September 2 9:20 AM SAST until September 2 11:20 AM SAST
Emergency maintenance: 732 - Drive Swap - sql6.nur4.host-h.net
Completed
September 17 10:01 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 2 9:11 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Databases hosted on the affected server will be inaccessible during the maintenance window.
September 2 7:35 AM SAST until September 10 8:00 AM SAST
Planned maintenance: 731 - Managed Wordpress End-of-Life Migration
Completed
September 18 7:11 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 2 7:45 AM SAST
  • Maintenance window: Ongoing
  • Attending: xneelo Engineers
  • Summary: Our Managed Wordpress product has reached its end-of-life support. We are migrating all Managed Wordpress sites to our Shared hosting space.
  • Symptoms: Customers will be migrated to our shared hosting service and will be informed once completed. Websites will enter maintenance mode during the migration
September 2 7:15 AM SAST until September 2 9:15 AM SAST
Emergency maintenance: 730 - Drive maintenance - www109.nur4.host-h.net (85.10.213.62)
Completed
September 2 7:31 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 2 7:07 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
September 1 6:00 AM SAST until September 1 6:30 AM SAST
Planned maintenance: 729 - www5.cpt3.host-h.net
Completed
September 1 6:24 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 31 6:37 AM SAST
  • Point of impact 197.221.14.5
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 31 6:15 AM SAST until August 31 6:45 AM SAST
Planned maintenance: 728 - www5.cpt3.host-h.net
Completed
August 31 6:34 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 31 5:59 AM SAST
  • Point of impact 197.221.14.5
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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