Incident History

History

January 17 10:00 PM SAST until January 18 6:00 AM SAST
Planned maintenance: 1021 - Cape Town Data Centre move - 17 January 2025 (batch 1)
Completed
January 18 12:29 AM SAST
The scheduled maintenance has been completed.
In Progress
January 18 12:29 AM SAST
Update 3: The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 17 11:17 PM SAST
Update 2: The servers have arrived at the new data centre and will be connected soon.
In Progress
January 17 10:00 PM SAST
Update 1: The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 15 10:34 AM SAST
  • Maintenance window: 8hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
get008_truservplus_cpt3_001 ipa001_truservplus_cpt3_001 gos001_truserv_cpt2_002 izi001_truserv_cpt2_001 upf001_truservplus_cpt3_010 rav001_truserv_cpt3_002 rou002_truserv_cpt3_003 eas001_truserv_cpt3_003 myr002_truservplus_cpt3_001 cb4002_truserv_cpt3_001 vsg001_truservplus_cpt3_001 org001_truserv_cpt3_001 tur002_truserv_cpt3_002 hos013_truserv_cpt3_001 qvs001_truserv_cpt3_001 cam001_truservplus_cpt2_003 sto006_truserv_cpt3_001 opp001_truserv_cpt3_002 pau001_truserv_cpt3_001 lef001_truserv_cpt3_001 smi004_truserv_cpt3_001 imp004_truserv_cpt3_007 tec003_truservplus_cpt3_003 itw001_truservplus_cpt3_005 opp001_truserv_cpt3_001 siw001_truservplus_cpt3_002 uns001_truserv_cpt1_002
January 17 6:30 AM SAST until January 17 7:00 AM SAST
Planned maintenance: 1024 - sql3.cpt4.host-h.net
Completed
January 17 6:40 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 16 5:05 PM SAST
  • Point of impact: 197.221.14.122
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
Scheduled
January 16 5:04 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 16 12:30 AM SAST until January 16 6:00 AM SAST
Planned maintenance: 1011 - Cape Town Data Centre move - 15 January 2025 (batch 3)
Completed
January 16 2:52 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 16 2:51 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
Scheduled
January 16 2:16 AM SAST
The servers have arrived at the new data centre and will be connected soon.
Scheduled
January 16 12:42 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 13 9:05 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi396.cpt3.host-h.net dedi356.cpt3.host-h.net dedi324.cpt3.host-h.net dedi419.cpt3.host-h.net dedi281.cpt3.host-h.net dedi282.cpt3.host-h.net dedi318.cpt3.host-h.net dedi378.cpt3.host-h.net dedi346.cpt3.host-h.net dedi311.cpt3.host-h.net dedi277.cpt3.host-h.net dedi359.cpt3.host-h.net dedi280.cpt3.host-h.net dedi317.cpt3.host-h.net dedi366.cpt3.host-h.net dedi285.cpt3.host-h.net dedi385.cpt3.host-h.net dedi386.cpt3.host-h.net dedi360.cpt3.host-h.net dedi361.cpt3.host-h.net dedi362.cpt3.host-h.net dedi394.cpt3.host-h.net dedi393.cpt3.host-h.net dedi364.cpt3.host-h.net dedi365.cpt3.host-h.net dedi374.cpt3.host-h.net dedi331.cpt3.host-h.net dedi332.cpt3.host-h.net dedi380.cpt3.host-h.net dedi18.cpt2.host-h.net dedi441.cpt3.host-h.net dedi443.cpt3.host-h.net dedi422.cpt3.host-h.net dedi395.cpt3.host-h.net dedi8.cpt2.host-h.net
January 15 11:15 PM SAST until January 16 6:00 AM SAST
Planned maintenance: 1010 - Cape Town Data Centre move - 15 January 2025 (batch 2)
Completed
January 16 1:41 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 16 1:40 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
Scheduled
January 16 12:40 AM SAST
The servers have arrived at the new data centre and will be connected soon.
Scheduled
January 15 11:56 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 13 8:59 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi417.cpt3.host-h.net www39.cpt2.host-h.net dedi233.cpt3.host-h.net dedi234.cpt3.host-h.net dedi290.cpt3.host-h.net dedi267.cpt1.host-h.net dedi18.cpt3.host-h.net dedi19.cpt3.host-h.net www8.cpt3.host-h.net www58.cpt1.host-h.net dedi120.cpt1.host-h.net dedi22.cpt3.host-h.net www9.cpt3.host-h.net www10.cpt3.host-h.net dedi24.cpt3.host-h.net dedi25.cpt3.host-h.net www11.cpt3.host-h.net dedi26.cpt3.host-h.net dedi6.cpt3.host-h.net www4.cpt3.host-h.net dedi8.cpt3.host-h.net www5.cpt3.host-h.net www3.cpt3.host-h.net www42.cpt2.host-h.net dedi450.cpt3.host-h.net dedi436.cpt3.host-h.net dedi78.cpt1.host-h.net dedi358.cpt3.host-h.net www6.cpt3.host-h.net dedi209.cpt3.host-h.net dedi15.cpt3.host-h.net www7.cpt3.host-h.net dedi373.cpt3.host-h.net dedi309.cpt3.host-h.net dedi314.cpt3.host-h.net
January 15 10:00 PM SAST until January 16 6:00 AM SAST
Planned maintenance: 1009 - Cape Town Data Centre move - 15 January 2025 (batch 1)
Completed
January 16 12:53 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 16 12:53 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
Scheduled
January 15 11:05 PM SAST
The servers have arrived at the new data centre and will be connected soon.
Scheduled
January 15 10:05 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 13 8:53 AM SAST
  • Maintenance window: 8 hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
www27.cpt3.host-h.net www28.cpt3.host-h.net dedi185.cpt2.host-h.net dedi214.cpt2.host-h.net dedi207.cpt2.host-h.net dedi82.cpt2.host-h.net dedi76.cpt2.host-h.net dedi86.cpt2.host-h.net dedi275.cpt3.host-h.net www6.cpt2.host-h.net dedi340.cpt3.host-h.net dedi308.cpt3.host-h.net dedi12.cpt2.host-h.net dedi67.cpt2.host-h.net dedi412.cpt3.host-h.net dedi291.cpt3.host-h.net dedi152.cpt3.host-h.net dedi1.cpt3.host-h.net dedi2.cpt3.host-h.net www1.cpt3.host-h.net dedi4.cpt3.host-h.net www2.cpt3.host-h.net www12.cpt3.host-h.net dedi29.cpt3.host-h.net dedi179.cpt3.host-h.net www13.cpt3.host-h.net dedi216.cpt3.host-h.net dedi36.cpt3.host-h.net dedi289.cpt3.host-h.net dedi438.cpt3.host-h.net dedi384.cpt3.host-h.net dedi68.cpt1.host-h.net
January 14 6:00 PM SAST until January 14 7:00 PM SAST
Planned maintenance: 1018 - Multiple Sql Servers
Completed
January 14 6:17 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 14 9:32 AM SAST
  • Point of imapct: 197.221.0.104, 197.221.1.43, 197.221.0.209, 197.221.0.210, 197.221.14.91, 197.221.1.15
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Server Relocation
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
Scheduled
January 14 9:30 AM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Server Relocation
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 14 6:00 PM SAST until January 14 6:30 PM SAST
Planned maintenance: 1019 - sql29.cpt1.host-h.net
Completed
January 14 6:22 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 14 10:48 AM SAST
  • Point of impact: 197.221.1.41
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
Scheduled
January 14 10:46 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive Replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 14 9:00 AM SAST until January 14 10:00 AM SAST
Emergency maintenance: 1017 - www37.cpt2.host-h.net hardware swap
Completed
January 14 9:16 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 14 8:23 AM SAST
  • Maintenance window: 1hr
  • Attending: xneelo Engineers
  • Summary: hardware swap
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 14 7:00 AM SAST until January 14 8:00 AM SAST
Planned maintenance: 1013 - www39.cpt3.host-h.net disk replacement
Completed
January 14 7:10 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 13 9:58 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 14 6:30 AM SAST until January 14 7:00 AM SAST
Planned maintenance: 1008 - Drive replacement: www26.jnb1.host-h.net
Completed
January 14 6:51 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 13 8:49 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive swap
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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