Incident History

History

September 18 6:30 AM SAST until September 18 7:00 AM SAST
Planned maintenance: 760 - Multiple Shared Server Upgrades
Completed
September 18 6:38 AM SAST
The scheduled maintenance has been completed.
Completed
September 18 6:38 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 17 10:55 AM SAST
  • Point of impact: 197.221.14.70 + 197.221.14.82
  • Maintenance window: 30 minutes`
  • Attending: xneelo Engineers
  • Summary: www24.cpt4.host-h.net & www3.cpt4.host-h.net - 2nd phase disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
September 17 6:00 PM SAST until September 17 6:30 PM SAST
Planned maintenance: 761 - sql24.cpt3.host-h.net
Completed
September 17 6:06 PM SAST
The scheduled maintenance has been completed.
Scheduled
September 17 10:59 AM SAST
  • Point of impact: 197.221.0.202
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
September 17 4:30 PM SAST until September 17 5:30 PM SAST
Planned maintenance: 757 - .DE Registry Maintenance
Completed
September 17 5:34 PM SAST
The scheduled maintenance has been completed.
Scheduled
September 16 8:18 AM SAST
  • Maintenance window: 1 hour
  • Attending: Registry Engineers
  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .de domains may not be available.
September 17 6:30 AM SAST until September 23 3:04 PM SAST
Planned maintenance: 759 - www24.cpt4.host-h.net and www3.cpt4.host-h.net
Completed
September 17 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 16 3:13 PM SAST
  • Point of impact 197.221.14.70 and 197.221.14.82
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
September 14 6:00 AM SAST until September 14 6:30 AM SAST
Emergency maintenance: 756 - Disk maintenance - sql8.jnb1.host-h.net
Completed
September 14 6:14 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 13 6:23 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Replace and upgrade SDA disk.
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
September 13 6:00 AM SAST until September 13 6:30 AM SAST
Planned maintenance: 751 - Drive maintenance - sql8.jnb1.host-h.net
Completed
September 13 6:16 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 11 8:59 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Replace failing: /dev/sdb (2241E6768217): One or more SMART attributes are FAILING_NOW
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
September 12 7:00 PM SAST until September 13 1:00 AM SAST
Planned maintenance: 742 - Tucows Registrar Maintenance
Completed
September 13 8:11 AM SAST
The scheduled maintenance has been completed.
Scheduled
September 9 1:20 PM SAST
  • Maintenance window: 6 hours
  • Attending: Registry Engineers
  • Summary: During the maintenance window, new orders, registrant verifications, registrant updates, renewal and transfer emails may be delayed/unavailable. The domain names will continue to resolve, however, new orders/updates will be intermittently impacted.
September 12
KonsoleH and the xneelo Control Panel unavailable
Resolved
September 12 9:59 AM SAST
All services have been restored
Investigating
September 12 8:45 AM SAST
KonsoleH and the xneelo Control Panel are not working. Our network engineers are currently investigating and working on restoring services.
September 11 10:00 PM SAST until September 11 10:30 PM SAST
Planned maintenance: 753 - Software Update - Webmail Service
Completed
September 11 11:29 PM SAST
The scheduled maintenance has been completed.
Scheduled
September 11 3:36 PM SAST
Planned maintenance: 753 - Software Update - Webmail Service
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: We will be upgrading the software of our Webmail service to enhance the security and reliability.
  • Symptoms: The Webmail service will be unavailable during the maintenance window.
September 11 7:00 PM SAST until September 11 11:00 PM SAST
Planned maintenance: 743 - Tucows Registrar Maintenance
Completed
September 11 11:05 PM SAST
The scheduled maintenance has been completed.
Scheduled
September 9 1:07 PM SAST
  • Maintenance window: 4 hours
  • Attending: Registry Engineers
  • Summary: During the maintenance window, new orders, registrant verifications, registrant updates, renewal and transfer emails may be delayed/unavailable. The domain names will continue to resolve, however, new orders/updates will be intermittently impacted.
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