Current network status and maintenance

Updates

• Oct 12, 2026 4:32 PM SAST

  We are pleased to share that our upstream filtering provider has applied a fix on their end to resolve the recent service disruption.

  Our email engineers are monitoring our sending queues closely as emails relay via these servers.

  Monitoring
• Oct 12, 2026 12:36 PM SAST (3 hours and 55 minutes earlier)

  Our upstream provider has confirmed that the root cause of the issue has been identified and they are now working towards resolving the issue and restoring services.

  We do not have a fixed resolution time yet, but we will provide further updates as they become available.

  Identified
• Oct 12, 2026 11:55 AM SAST (41 minutes earlier)

  We are currently experiencing delays in outgoing email delivery.

  What is happening: The issue stems from a service disruption with our upstream email filtering provider. We are awaiting resolution from the vendor while our email engineers monitor our sending queues closely.

  We apologise for the inconvenience and will provide further updates as soon as more information is available.

  Identified