Incident History

History

August 31 6:15 AM SAST until August 31 6:45 AM SAST
Planned maintenance: 728 - www5.cpt3.host-h.net
Completed
August 31 6:34 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 31 5:59 AM SAST
  • Point of impact 197.221.14.5
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 30 1:27 PM SAST until September 6 2:00 PM SAST
Customer Support Team Phone Lines Unavailable
Completed
August 30 2:16 PM SAST
Customer Support Phone lines are available
In Progress
August 30 1:40 PM SAST
xneelo Engineers are investigating, please reach out to us on Live Chat: https://xneelo.co.za/contact-us/
In Progress
August 30 1:30 PM SAST
We are not able to currently receive phone calls to our Customer Support Team
August 29 11:00 PM SAST until August 30 3:00 AM SAST
Planned maintenance: 722 - Planned maintenance: Verisign - cTLD SRS Production Environment Scheduled Maintenance
Completed
August 30 6:04 AM SAST
The scheduled maintenance has been completed.
Completed
August 30 6:02 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 27 10:02 AM SAST
  • Maintenance window: 4 hours
  • Attending: Registry Engineers
  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .cc, .net, and .tv domains may not be available.
August 29
Internal Systems Emergency Maintenance
Resolved
August 29 6:29 PM SAST
Our customer support team's internal systems are currently undergoing emergency maintenance. During this period only Live Chat and Email Support will be available, our ability to support will be limited.
August 29 6:30 AM SAST until August 29 7:00 AM SAST
Planned maintenance: 723 - sql25.cpt3.host-h.net
Completed
September 17 9:39 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 28 9:50 AM SAST
  • Point of impact: 197.221.0.223
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
August 27 6:30 AM SAST until August 27 7:00 AM SAST
Planned maintenance: 721 - www6.cpt3.host-h.net
Completed
August 27 6:42 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 26 4:20 PM SAST
  • Point of impact 197.221.14.6
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 26 6:30 AM SAST until September 2 7:00 AM SAST
Planned maintenance: 720 - www6.cpt3.host-h.net
Completed
August 26 6:41 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 26 6:23 AM SAST
  • Point of impact: 197.221.14.6
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk Replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 25 6:30 AM SAST until August 25 7:00 AM SAST
Planned maintenance: 719 - www13.cpt4.host-h.net
Completed
August 25 6:49 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 24 6:45 AM SAST
  • Point of impact: 197.221.14.96
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 2nd phase - Drive Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 25 6:00 AM SAST until August 25 6:30 AM SAST
Planned maintenance: 718 - www6.cpt2.host-h.net
Completed
August 25 6:12 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 24 6:36 AM SAST
  • Point of impact: 41.204.202.6
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 2nd phase - drive upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 25 3:00 AM SAST until August 25 3:45 AM SAST
Planned maintenance: 714 - .COM, .NET Registry Maintenance
Completed
August 25 4:28 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 22 9:07 AM SAST
  • Maintenance window: 45 min
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .com/.net domains may not be available.
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