Incident History

History

January 3 6:15 AM SAST until January 3 3:00 PM SAST
Planned maintenance: 988 - Limited Backup and Restore functionality for CPT2 and CPT3 hosts
Completed
January 3 10:31 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 2 7:03 PM SAST
  • Maintenance window: 8 hr 45 min
  • Attending: xneelo Engineers
  • Summary: Backups that are scheduled to start later than 06:15 AM will only take place once the relocation has been completed and the backup schedule resumed. This will effect CPT2 and CPT3 hosts in our Cape Town Datacenter.
  • Symptoms: Limited backup and restore functionality
January 1 6:30 AM SAST until January 1 7:00 AM SAST
Planned maintenance: 984 - Hardware upgrade: www540.jnb1.host-h.net
Completed
January 1 7:04 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 30, 2024 12:39 PM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Motherboard, CPU and RAM upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 31, 2024 6:30 AM SAST until December 31, 2024 7:00 AM SAST
Planned maintenance: 985 - sql22.cpt1.host-h.net
Completed
December 31, 2024 7:04 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 30, 2024 3:14 PM SAST
  • Point of impact: 197.221.2.57
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
Scheduled
December 30, 2024 3:14 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive Replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 30, 2024 7:00 PM SAST until December 30, 2024 8:00 PM SAST
Emergency maintenance: 983 - Fan maintenance - www110.nur4.host-h.net
Completed
December 30, 2024 7:23 PM SAST
The scheduled maintenance has been completed.
Scheduled
December 30, 2024 10:02 AM SAST
  • Maintenance window: 1 hour
  • Attending: xneelo Engineers
  • Summary: Fan maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 27, 2024 6:00 AM SAST until December 27, 2024 7:00 AM SAST
Planned maintenance: 976 - Multiple Shared Server Upgrades
Completed
December 27, 2024 6:19 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 18, 2024 10:34 AM SAST
  • Point of impact: 197.221.14.210 + 197.221.2.32 + 41.204.202.42
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: www36.cpt4.host-h.net www32.cpt1.host-h.net www42.cpt2.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
December 18, 2024 10:33 AM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: www36.cpt4.host-h.net www32.cpt1.host-h.net www42.cpt2.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 23, 2024 6:30 AM SAST until December 23, 2024 7:00 AM SAST
Emergency maintenance: 982 - Drive maintenance - www26.jnb2.host-h.net
Completed
December 23, 2024 6:41 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 23, 2024 6:04 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Replace failed SDA drive
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 23, 2024 6:00 AM SAST until December 23, 2024 6:30 AM SAST
Planned maintenance: 974 - www14.cpt4.host-h.net
Completed
December 23, 2024 6:11 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 18, 2024 10:29 AM SAST
  • Point of impact: 197.221.14.97
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
December 18, 2024 10:28 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 21, 2024 6:30 AM SAST until December 21, 2024 7:00 AM SAST
Emergency maintenance: 980 - Hardware upgrade - www121.jnb2.host-h.net
Completed
December 21, 2024 8:02 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 20, 2024 10:21 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Full hardware swap to upgraded motherboard, CPU and RAM.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 20, 2024
979 - Cloudbric websites inaccessible
Resolved
December 20, 2024 10:33 AM SAST
Websites making use of Cloudbric are inaccessible, our team is investigating the matter.
December 20, 2024 6:30 AM SAST until December 20, 2024 7:00 AM SAST
Planned maintenance: 965 - www5.cpt4.host-h.net
Completed
December 20, 2024 6:43 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 12, 2024 12:02 PM SAST
  • Point of impact: 197.221.14.84
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
December 12, 2024 12:01 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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