Incident History

History

August 24 6:30 AM SAST until August 24 7:00 AM SAST
Planned maintenance: 716 - www13.cpt4.host-h.net
Completed
August 24 6:43 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 23 10:58 AM SAST
  • Point of impact: 197.221.14.96
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 1st phase - hardware upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 24 6:00 AM SAST until August 24 6:30 AM SAST
Planned maintenance: 717 - www6.cpt2.host-h.net
Completed
August 24 6:08 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 23 4:28 PM SAST
  • Point of impact: 41.204.202.6
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 1st phase - Drive Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 23 6:30 AM SAST until August 23 7:00 AM SAST
Planned maintenance: 712 - Fan Maintenance - www77.jnb2.host-h.net
Completed
August 23 6:41 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 21 11:13 AM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Fan replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 22
konsoleH Domain-Level access error
Resolved
August 22 10:47 AM SAST
Resetting the primary FTP password for a domain allows FTP access but does not allow domain-level access to konsoleH at the moment.
Investigating
August 22 9:58 AM SAST
Resetting the primary FTP password for a domain allows FTP access but does not allow domain-level access to konsoleH at the moment.
August 20
Card Payments Failing intermittently
Resolved
August 20 8:35 PM SAST
A 3rd-party's 3D secure service is down which is leading to card payments failing intermittently due to authentication errors.In the interim, cash invoices can be settled via EFT payment to the below details:Account Holder: xneelo (Pty) Ltd Bank: ABSA Bank Branch Code: 632005 Account No: 9166856924 Account Type: Savings AccountThe due date for cash invoices is the 27th of August. Once the issue has been resolved, immediate card payments can be made.
August 19 2:30 AM SAST until August 19 3:00 AM SAST
Emergency maintenance: 710 - Hardware replacement - www13.jnb2.host-h.net
Completed
August 19 3:00 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 19 2:29 AM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Full hardware swap excluding drives
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 19 1:50 AM SAST until August 19 4:00 AM SAST
Emergency maintenance: 709 - sql4.cpt1.host-h.net: RAM Replacement
Completed
August 19 3:24 AM SAST
The scheduled maintenance has been completed.
Completed
August 19 3:22 AM SAST
The scheduled maintenance has been completed.
In Progress
August 19 2:02 AM SAST
  • Maintenance window: 2 - 4 hours
  • Attending: xneelo Engineers
  • Summary: Attending: xneelo Engineers
Maintenance window: 2 - 4 hoursSummary: Memory/RAM ReplacementSymptoms: Databases hosted on the affected server will be inaccessible during the maintenance window. You may experience website downtime.
August 19 1:38 AM SAST until August 26 5:38 AM SAST
Emergency maintenance: 708 - Emergency maintenance: www13.jnb2.host-h.net
Completed
August 19 3:59 AM SAST
The scheduled maintenance has been completed.
Completed
August 19 3:58 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 19 1:43 AM SAST
Emergency maintenance: 708 - Emergency maintenance: www13.jnb2.host-h.net
  • Maintenance window: 2 - 4 hours
  • Attending: xneelo Engineers
  • Summary: Maintenance window: 2 - 4 hours
Attending: xneelo EngineersSummary: Drive ReplacementSymptoms: Websites hosted on the affected server will be inaccessible during the maintenance window. You may experience website downtime.Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 18 11:00 PM SAST until August 19 2:00 AM SAST
Planned maintenance: 698 - Cloudbric WAF | maintenance
Completed
August 19 4:07 AM SAST
The scheduled maintenance has been completed.
Completed
August 19 4:06 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 13 1:08 PM SAST
  • Maintenance window: 3 hr
  • Point of impact: Websites using Cloudbric
  • Attending: xneelo Engineers
  • Summary: Cloudbric WAF server relocation and hardware upgrade
  • Symptoms: Websites will be down for approximately 90 minutes during the maintenance window. Cloudbric dashboard will be unavailable during the maintenance window.
August 18 6:30 AM SAST until August 22 7:00 AM SAST
Planned maintenance: 705 - Second phase drive upgrade - www513.jnb1.host-h.net
Completed
August 18 6:43 AM SAST
The scheduled maintenance has been completed.
Scheduled
August 15 5:21 PM SAST
  • Maintenance window: 30 min
  • Point of impact : www513.jnb1.host-h.net -196.22.132.132
  • Attending: xneelo Engineers
  • Summary: Second phase drive upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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