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Incident history

https://xneelostatus.co.za/history?date=2026-05-01 Jun 2026 - Aug 2026 https://xneelostatus.co.za/history?date=2026-11-30
August
High temperatures - sql56.jnb1.host-h.net - Emergency maintenance - 2650
Scheduled for August 19 at 07:30 AM SAST - August 19 at 08:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 19 at 07:30 AM SAST
Temperature check - www88.jnb2.host-h.net - Emergency maintenance - 2646
Scheduled for August 18 at 06:15 AM SAST - August 18 at 06:45 AM SAST
Completed

The scheduled maintenance has been completed.
August 18 at 06:15 AM SAST
DDoS Attack Affecting Shared Hosting Server - www75.cpt1.host-h.net
Resolved

We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
August 17 at 02:53 PM SAST

Resolved after 7h 44m

www62.cpt3.host-h.net - Planned maintenance - 2644
Scheduled for August 18 at 06:30 AM SAST - August 18 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 18 at 06:30 AM SAST
Managed server patching - Planned maintenance - 2643
Scheduled for August 18 at 09:00 PM SAST - August 19 at 01:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 18 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2642
Scheduled for August 17 at 09:00 PM SAST - August 17 at 11:00 PM SAST
Completed

The scheduled maintenance has been completed.
August 17 at 09:00 PM SAST
Emergency drive maintenance - www16.jnb2.host-h.net - Emergency maintenance - 2640
Scheduled for August 17 at 06:30 AM SAST - August 17 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 17 at 06:30 AM SAST
Drive Failure: sql2.jnb3.host-h.net - SDB - Emergency maintenance - 2638
Scheduled for August 16 at 11:30 AM SAST - August 16 at 12:00 PM SAST
Completed

The scheduled maintenance has been completed.
August 16 at 11:30 AM SAST
www23.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2637
Scheduled for August 15 at 05:36 PM SAST - August 16 at 03:36 AM SAST
Scheduled

Scheduled from August 15, 05:36 PM SAST until August 15, 06:36 PM SAST

  • Maintenance window: 1 hr

  • Attending: xneelo Engineers

  • Summary: Hardware Maintenance

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 15 at 05:36 PM SAST
DDoS Attack Affecting Shared Hosting Server www500.jnb2.host-h.net
Resolved

We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
August 13 at 08:16 PM SAST

Resolved after 22h 5m

Hosting package upgrades and new hosting orders are currently unavailable
Resolved

Our engineers have identified the root cause of the issue and have released a patch.

All upgrades and new hosting orders are operating as expected.
August 13 at 03:20 PM SAST

Resolved after 1h 25m

One Time Pin Delivery via SMS
Resolved

Testing shows the OTP functionality via SMS has been restored, We are continuing to monitor the situation
August 12 at 08:20 PM SAST

Resolved after 5d

DDoS Attack Affecting Shared Hosting Server www410.jnb1.host-h.net
Resolved

We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
August 12 at 04:29 PM SAST

Resolved after 23h 13m

.CC Registry Maintenance - Planned maintenance - Planned maintenance - 2629
Scheduled for August 13 at 11:00 PM SAST - August 14 at 03:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 13 at 11:00 PM SAST
www35.cpt2.host-h.net fan maintenance - Emergency maintenance - 2627
Scheduled for August 12 at 06:30 AM SAST - August 12 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 12 at 06:30 AM SAST
Intermittent email connectivity on Shared Servers in Johannesburg
Resolved

Our monitoring confirms that the mitigation measures have had a positive impact and email services have stabilised.
August 12 at 03:32 AM SAST

Resolved after 3d

File system maintenance - www36.cpt3.host-h.net (197.221.14.36) - Planned maintenance - 2625
Scheduled for August 13 at 10:00 PM SAST - August 14 at 02:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 13 at 10:00 PM SAST
File system maintenance - www5.flk1.host-h.net ( 188.40.0.245 ) - Planned maintenance - 2624
Scheduled for August 13 at 10:00 PM SAST - August 14 at 01:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 13 at 10:00 PM SAST
Shared server Debian upgrades - Planned maintenance - 2623
Scheduled for August 17 at 06:00 AM SAST - August 31 at 07:00 AM SAST
Scheduled

Scheduled from August 17, 06:00 AM SAST until August 31, 07:00 AM SAST

  • Maintenance window: 1 hr

  • Attending: xneelo Engineers

  • Summary: We are upgrading the operating system on all shared hosting servers to Debian 13 (Trixie) between 17 and 31 August 2026. Upgrades will be performed between 06:00 and 07:00 SAST during this period. We apologise for any inconvenience caused and appreciate your patience. Upgraded servers will be shared on this Network Notice the day before the upgrade.

  • Symptoms: Websites and email on the affected servers will be inaccessible for a period of 10-15 minutes during the maintenance window.
August 17 at 06:00 AM SAST
Managed Server Debian upgrades - Planned maintenance - 2622
Scheduled for August 17 at 06:00 AM SAST - August 31 at 07:00 AM SAST
Completed

Managed Dedicated Servers have completed their maintenance now.
August 17 at 06:00 AM SAST
sql18.cpt1.host-h.net disk swap - Planned maintenance - 2620
Scheduled for August 11 at 06:00 PM SAST - August 11 at 06:30 PM SAST
Completed

The scheduled maintenance has been completed.
August 11 at 06:00 PM SAST
Shared SQL server reboots - Planned maintenance - 2618
Scheduled for August 11 at 10:30 PM SAST - August 11 at 11:00 PM SAST
Completed

The scheduled maintenance has been completed.
August 11 at 10:30 PM SAST
Managed server patching - Planned maintenance - 2617
Scheduled for August 11 at 09:00 PM SAST - August 11 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
August 11 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2616
Scheduled for August 11 at 05:00 PM SAST - August 11 at 06:00 PM SAST
Completed

The scheduled maintenance has been completed.
August 11 at 05:00 PM SAST
sql8.cpt4.host-h.net - Planned maintenance - 2613
Scheduled for August 11 at 06:30 AM SAST - August 11 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 11 at 06:30 AM SAST
sql8.flk1.host-h.net - Database Maintenance - Planned maintenance - 2612
Scheduled for August 12 at 10:00 PM SAST - August 13 at 02:00 AM SAST
Scheduled

Scheduled from August 12, 10:00 PM SAST until August 13, 02:00 AM SAST

  • Maintenance window: 4 Hours

  • Attending: xneelo Engineers

  • Summary: Database Maintenance will be performed on sql8.flk1.host-h.net to ensure server stability and performance

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 12 at 10:00 PM SAST
20260806 - Shared server DDoS
Resolved

Actions to prevent the DDoS impacting www22.jnb1.host-h.net have been taken. Our monitoring has confirmed that the attack has subsided, and the incident is considered resolved.
August 6 at 09:13 PM SAST

Resolved after 19h 17m

Identity Digital Registry Connection (.me, .info, .mobi) - Emergency maintenance - 2606
Scheduled for August 6 at 05:45 AM SAST - August 6 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
August 6 at 05:45 AM SAST
Emergency Server Reboots - Managed Hosting - Emergency maintenance - 2604
Scheduled for August 5 at 09:00 PM SAST - August 5 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
August 5 at 09:00 PM SAST
Urgent Server Reboots - Shared Hosting - Emergency maintenance - 2603
Scheduled for August 5 at 10:00 PM SAST - August 5 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
August 5 at 10:00 PM SAST
Control Panel maintenance - Planned maintenance - 2594
Scheduled for August 11 at 08:00 PM SAST - August 11 at 09:00 PM SAST
Completed

The scheduled maintenance has been completed.
August 11 at 08:00 PM SAST
Managed server patching - Planned maintenance - 2593
Scheduled for August 4 at 09:00 PM SAST - August 4 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
August 4 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2592
Scheduled for August 3 at 09:00 PM SAST - August 3 at 10:00 PM SAST
Completed

The scheduled maintenance has been completed.
August 3 at 09:00 PM SAST
SQL Server Maintenance - Planned maintenance - 2591
Scheduled for August 5 at 10:00 PM SAST - August 6 at 02:00 AM SAST
Scheduled

Scheduled from August 5, 10:00 PM SAST until August 6, 02:00 AM SAST

  • Maintenance window: 4 hrs

  • Attending: xneelo Engineers

  • Summary: Server Hardware Maintenance

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 5 at 10:00 PM SAST
sql18.cpt1.host-h.net - Planned maintenance - 2588
Scheduled for August 3 at 10:00 AM SAST - August 3 at 10:30 AM SAST
Completed

The scheduled maintenance has been completed.
August 3 at 10:00 AM SAST
SQL server upgrade - Planned maintenance - 2587
Scheduled for August 4 at 05:00 AM SAST - August 7 at 07:00 AM SAST
Scheduled

The following servers will be upgraded and rebooted from 05:00 - 07:00 tomorrow:

dedi-staging8.jnb2.host-h.net
August 4 at 05:00 AM SAST
sql30.cpt3.host-h.net and sql5.cpt4.host-h.net fan maintenance - Emergency maintenance - 2586
Scheduled for August 3 at 06:30 AM SAST - August 10 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
August 3 at 06:30 AM SAST
sql63.jnb2.host-h.net - Managed server reboot - Planned maintenance - 2585
Scheduled for August 1 at 10:00 PM SAST - August 1 at 11:00 PM SAST
Completed

The scheduled maintenance has been completed.
August 1 at 10:00 PM SAST
July
Websites and Emails inaccessable - www82.jnb2.host-h.net
Resolved

We are pleased to report that website and email services are up and running.
July 31 at 05:48 PM SAST

Resolved after 2h 52m

Telephone lines unavailable
Resolved

We are aware that our telephone lines are currently unavailable for inbound and outbound calls. Our system engineers are actively working on this.

Please use Live Chat to contact us for live support here: https://xneelo.co.za/contact-us/

Alternatively, you are welcome to contact us via email at support@xneelo.com
July 31 at 08:36 AM SAST

Resolved after 0m

sql4.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2580
Scheduled for July 30 at 08:30 PM SAST - July 31 at 06:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 30 at 08:30 PM SAST
Intermittent access to konsoleH and xneelo Control Panel
Resolved

Our engineers have resolved the incident by restoring services. All systems are now operating normally, and we are continuing to monitor the environment to ensure stability.
July 30 at 03:45 PM SAST

Resolved after 40m

Scheduled server Maintenance: www11.jnb1.host-h.net, www413.jnb1.host-h.net, www424.jnb1.host-h.net, www427.jnb1.host-h.net, www449.jnb1.host-h.net, www451.jnb1.host-h.net, www501.jnb1.host-h.net, www502.jnb1.host-h.net, www514.jnb1.host-h.net, www526.jnb1.host-h.net - - 2567
Scheduled for July 29 at 10:00 PM SAST - July 30 at 12:00 AM SAST
Completed

Scheduled maintenance has been completed
July 29 at 10:00 PM SAST
Scheduled server Maintenance: www101.jnb2.host-h.net, www5.jnb2.host-h.net, www50.jnb2.host-h.net, www53.jnb2.host-h.net, www66.jnb2.host-h.net, www68.jnb2.host-h.net, www98.jnb2.host-h.net - - 2566
Scheduled for July 29 at 10:00 PM SAST - July 30 at 12:00 AM SAST
Completed

Scheduled maintenance has been completed
July 29 at 10:00 PM SAST
sql8.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2559
Scheduled for July 28 at 03:10 PM SAST - August 4 at 03:10 PM SAST
Completed

The scheduled maintenance has been completed.
July 28 at 03:10 PM SAST
Scheduled Maintenance: Self-Managed RMI Tunnel - Planned maintenance - 2556
Scheduled for July 29 at 06:00 AM SAST - July 29 at 08:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 29 at 06:00 AM SAST
File system maintenance - www66.cpt1.host-h.net (196.40.97.166) - Planned maintenance - 2550
Scheduled for July 29 at 10:00 PM SAST - July 30 at 01:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 29 at 10:00 PM SAST
Managed server canary patches - Planned maintenance - 2549
Scheduled for July 27 at 09:00 PM SAST - August 3 at 10:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 27 at 09:00 PM SAST
Cloud Network Maintenance - Planned maintenance - 2539
Scheduled for July 27 at 07:00 PM SAST - July 28 at 02:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 27 at 07:00 PM SAST
File system maintenance - sql12.jnb2.host-h.net (41.203.18.209) - Planned maintenance - 2538
Scheduled for July 27 at 10:00 PM SAST - July 27 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
July 27 at 10:00 PM SAST
Cloudbric Sites Experiencing Errors
Resolved

Cloudbric has confirmed that the errors experienced have been resolved on their end and no further blocks should occur

We apologise for the inconvenience caused.
July 22 at 06:41 AM SAST

Resolved after 1h 20m

Managed server patching - Planned maintenance - 2528
Scheduled for July 28 at 09:00 PM SAST - July 28 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
July 28 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2527
Scheduled for July 21 at 05:00 PM SAST - July 21 at 06:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 21 at 05:00 PM SAST
Multiple Shared Servers - Disk Replacements - Planned maintenance - 2522
Scheduled for July 20 at 06:20 AM SAST - July 20 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 20 at 06:20 AM SAST
Multiple SQL Servers - Disk Replacements - Planned maintenance - 2520
Scheduled for July 19 at 06:00 AM SAST - July 19 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 19 at 06:00 AM SAST
Multiple SQL Servers - Disk Replacements - Planned maintenance - 2517
Scheduled for July 18 at 06:00 AM SAST - July 18 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 18 at 06:00 AM SAST
sql16.cpt4.host-h.net - Planned maintenance - 2515
Scheduled for July 16 at 06:00 PM SAST - July 16 at 06:30 PM SAST
Completed

The scheduled maintenance has been completed.
July 16 at 06:00 PM SAST
Connectivity issues reported for Cloudbric websites
Resolved

We are pleased to report that connectivity to the affected Cloudbric server has been restored, and all affected websites are now loading normally.

Our engineering team, in coordination with Cloudbric, successfully mitigated the disruptive traffic.
July 15 at 11:06 AM SAST

Resolved after 2d

www45.cpt1.host-h.net & www43.cpt2.host-h.net - Planned maintenance - 2506
Scheduled for July 15 at 06:00 AM SAST - July 15 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 15 at 06:00 AM SAST
www427.jnb1.host-h.net - File System Maintenance - Planned maintenance - 2503
Scheduled for July 16 at 10:00 PM SAST - July 17 at 12:01 AM SAST
Completed

The scheduled maintenance has been completed.
July 16 at 10:00 PM SAST
Managed server patching - Planned maintenance - 2502
Scheduled for July 14 at 09:00 PM SAST - July 15 at 12:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 14 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2501
Scheduled for July 13 at 09:00 PM SAST - July 13 at 11:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 13 at 09:00 PM SAST
Scheduled server Maintenance: www455.jnb1.host-h.net, www51.jnb2.host-h.net, www510.jnb1.host-h.net, www84.jnb2.host-h.net, www90.jnb2.host-h.net, www537.jnb1.host-h.net, www8.jnb1.host-h.net - - 2500
Scheduled for July 13 at 10:00 PM SAST - July 14 at 12:00 AM SAST
Completed

Scheduled maintenance has been completed
July 13 at 10:00 PM SAST
Emergency drive swap - www420.jnb1.host-h.net - Emergency maintenance - 2499
Scheduled for July 13 at 07:30 AM SAST - July 13 at 08:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 13 at 07:30 AM SAST
Server relocation - sql60.jnb2.host-h.net - Planned maintenance - 2498
Scheduled for July 15 at 06:00 AM SAST - July 15 at 06:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 15 at 06:00 AM SAST
Faulty drive swaps www37.cpt1.host-h.net and www37.cpt3.host-h.net - Emergency maintenance - 2497
Scheduled for July 13 at 06:30 AM SAST - July 13 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 13 at 06:30 AM SAST
Hardware upgrade : www453.jnb1.host-h.net - Planned maintenance - 2494
Scheduled for July 13 at 06:30 AM SAST - July 13 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 13 at 06:30 AM SAST
Hardware upgrade - www500.jnb1.host-h.net - Planned maintenance - 2493
Scheduled for July 10 at 07:00 AM SAST - July 10 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 10 at 07:00 AM SAST
International traffic blocked - www21.cpt4.host-h.net
Resolved

Server is stable but our team will continue to monitor the situation closely.
July 8 at 09:43 PM SAST

Resolved after 3d

www21.cpt4.host-h.net - Emergency maintenance - 2486
Scheduled for July 8 at 08:20 PM SAST - July 15 at 10:30 PM SAST
Completed

The scheduled maintenance has been completed.
July 8 at 08:20 PM SAST
www21.cpt4.host-h.net - Emergency maintenance - 2485
Scheduled for July 8 at 05:30 PM SAST - July 8 at 06:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 8 at 05:30 PM SAST
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2481
Scheduled for July 9 at 06:00 AM SAST - July 9 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 9 at 06:00 AM SAST
www57.cpt1.host-h.net - Planned maintenance - 2477
Scheduled for July 8 at 06:30 AM SAST - July 8 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 8 at 06:30 AM SAST
sql19.cpt3.host-h.net - Planned maintenance - 2476
Scheduled for July 7 at 06:00 PM SAST - July 7 at 06:30 PM SAST
Completed

The scheduled maintenance has been completed.
July 7 at 06:00 PM SAST
Scheduled Maintenance: Self-Managed File Storage - file8.storage.za.xneelo.com - Planned maintenance - 2474
Scheduled for July 7 at 08:15 AM SAST - July 7 at 09:15 AM SAST
Completed

The scheduled maintenance has been completed.
July 7 at 08:15 AM SAST
Scheduled Maintenance: Self-Managed File Storage - file6.storage.za.xneelo.com - Planned maintenance - 2473
Scheduled for July 7 at 07:45 AM SAST - July 7 at 08:45 AM SAST
Completed

The scheduled maintenance has been completed.
July 7 at 07:45 AM SAST
Multiple sections currently inaccessible in xneelo Control Panel and konsoleH.
Resolved

Both xneelo Control Panel and konsoleH are accessible.
July 7 at 07:53 AM SAST

Resolved after 2d

Scheduled Maintenance: Self-Managed File Storage - file3.storage.za.xneelo.com - Planned maintenance - 2471
Scheduled for July 7 at 07:00 AM SAST - July 7 at 08:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 7 at 07:00 AM SAST
Managed server patching - Planned maintenance - 2470
Scheduled for July 7 at 09:00 PM SAST - July 7 at 11:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 7 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2469
Scheduled for July 6 at 09:00 PM SAST - July 6 at 10:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 09:00 PM SAST
Scheduled Maintenance: Self-Managed File Storage - file9.storage.za.xneelo.com - Planned maintenance - 2468
Scheduled for July 6 at 04:15 PM SAST - July 6 at 05:15 PM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 04:15 PM SAST
Scheduled Maintenance: Self-Managed File Storage - file7.storage.za.xneelo.com - Planned maintenance - 2467
Scheduled for July 6 at 03:45 PM SAST - July 6 at 04:45 PM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 03:45 PM SAST
Scheduled Maintenance: Self-Managed File Storage - file5.storage.za.xneelo.com - Planned maintenance - 2466
Scheduled for July 6 at 02:45 PM SAST - July 6 at 03:45 PM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 02:45 PM SAST
Scheduled Maintenance: Self-Managed File Storage - file4.storage.za.xneelo.com - Planned maintenance - 2465
Scheduled for July 6 at 02:10 PM SAST - July 6 at 03:10 PM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 02:10 PM SAST
Scheduled Maintenance: Self-Managed File Storage - file2.storage.za.xneelo.com - Planned maintenance - 2464
Scheduled for July 6 at 01:00 PM SAST - July 6 at 02:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 01:00 PM SAST
Multiple SQL Servers - Disk Replacements - Planned maintenance - 2460
Scheduled for July 6 at 06:00 PM SAST - July 6 at 07:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 06:00 PM SAST
Scheduled Maintenance: Self-Managed File Storage - file1.storage.za.xneelo.com - Planned maintenance - 2459
Scheduled for July 6 at 10:45 AM SAST - July 6 at 11:45 AM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 10:45 AM SAST
Drive Failure: www66.jnb2.host-h.net - SDB - Emergency maintenance - 2458
Scheduled for July 6 at 07:00 AM SAST - July 6 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 07:00 AM SAST
Faulty drive swaps www43.cpt2.host-h.net,www37.cpt1.host-h.net and www85.cpt1.host-h.net - Emergency maintenance - 2457
Scheduled for July 6 at 05:15 AM SAST - July 6 at 06:45 AM SAST
Completed

The scheduled maintenance has been completed.
July 6 at 05:15 AM SAST
sql10.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2455
Scheduled for July 4 at 08:30 PM SAST - July 5 at 06:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 4 at 08:30 PM SAST
sql3.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2454
Scheduled for July 4 at 04:15 PM SAST - July 4 at 05:15 PM SAST
Completed

The scheduled maintenance has been completed.
July 4 at 04:15 PM SAST
Urgent Kernel Reboot Maintenance - Emergency maintenance - 2451
Scheduled for July 4 at 02:00 PM SAST - July 4 at 05:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 4 at 02:00 PM SAST
CPT Shared server upgrades - Planned maintenance - 2448
Scheduled for July 4 at 06:30 AM SAST - July 4 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 4 at 06:30 AM SAST
CPT Shared server upgrades - Planned maintenance - 2447
Scheduled for July 4 at 06:00 AM SAST - July 4 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
July 4 at 06:00 AM SAST
Maintenance service routine on the A feed UPS units - Planned maintenance - 2446
Scheduled for July 7 at 04:00 PM SAST - July 7 at 09:00 PM SAST
Completed

The scheduled maintenance has been completed.
July 7 at 04:00 PM SAST
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2445
Scheduled for July 3 at 06:00 AM SAST - July 3 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
July 3 at 06:00 AM SAST
sql4.flk1.host-h.net - Hardware Maintenance - Planned maintenance - 2443
Scheduled for July 1 at 11:00 PM SAST - July 1 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
July 1 at 11:00 PM SAST
Scheduled server Maintenance: www116.jnb2.host-h.net, www15.jnb1.host-h.net, www48.jnb2.host-h.net, www517.jnb1.host-h.net, www521.jnb1.host-h.net, www533.jnb1.host-h.net, www56.jnb2.host-h.net, www9.jnb2.host-h.net, www93.jnb2.host-h.net - - 2442
Scheduled for July 1 at 10:00 PM SAST - July 2 at 12:00 AM SAST
Completed

Scheduled maintenance has been completed
July 1 at 10:00 PM SAST
June
www4.cpt1.host-h.net - Emergency maintenance - 2441
Scheduled for June 30 at 04:45 PM SAST - June 30 at 05:15 PM SAST
Completed

The scheduled maintenance has been completed.
June 30 at 04:45 PM SAST
Managed server patching - Planned maintenance - 2439
Scheduled for June 30 at 09:00 PM SAST - July 1 at 01:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 30 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2438
Scheduled for June 29 at 09:00 PM SAST - June 29 at 10:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 29 at 09:00 PM SAST
Domains section not visible in xneelo Control Panel
Resolved

Customers can't view their Domains products in the xneelo Control Panel.
June 29 at 10:55 AM SAST

Resolved after 0m

Drive replacement - www423.jnb1.host-h.net (196.22.142.56) - Emergency maintenance - 2436
Scheduled for June 29 at 06:00 AM SAST - June 29 at 06:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 29 at 06:00 AM SAST
www63.cpt1.host-h.net - Planned maintenance - 2435
Scheduled for June 29 at 06:30 AM SAST - June 29 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 29 at 06:30 AM SAST
sql12.cpt2.host-h.net - Planned maintenance - 2434
Scheduled for June 29 at 06:30 AM SAST - June 29 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 29 at 06:30 AM SAST
Network degradation for German hosted servers
Resolved

Network recovery is being observed and services are stable again
June 27 at 09:08 PM SAST

Resolved after 43m

sql19.cpt3.host-h.net - Planned maintenance - 2432
Scheduled for June 28 at 06:30 AM SAST - June 28 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 28 at 06:30 AM SAST
sql18.cpt3.host-h.net - Planned maintenance - 2431
Scheduled for June 27 at 06:30 AM SAST - June 27 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 27 at 06:30 AM SAST
sql25.cpt1.host-h.net - Planned maintenance - 2429
Scheduled for June 26 at 06:00 AM SAST - June 26 at 06:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 26 at 06:00 AM SAST
sql3.cpt4.host-h.net - Planned maintenance - 2428
Scheduled for June 26 at 06:30 AM SAST - June 26 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 26 at 06:30 AM SAST
Multiple Sql servers - Disk Upgrades - Planned maintenance - 2427
Scheduled for June 25 at 06:00 PM SAST - June 25 at 07:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 25 at 06:00 PM SAST
Disk upgrade - Planned maintenance - 2426
Scheduled for June 25 at 06:00 AM SAST - June 25 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 25 at 06:00 AM SAST
Scheduled server Maintenance: www113.jnb2.host-h.net, www32.jnb2.host-h.net, www42.jnb2.host-h.net, www532.jnb1.host-h.net, www63.jnb2.host-h.net, www83.jnb2.host-h.net, www85.jnb2.host-h.net - - 2424
Scheduled for June 24 at 10:00 PM SAST - June 25 at 12:00 AM SAST
Completed

Scheduled maintenance has been completed
June 24 at 10:00 PM SAST
sql21.cpt1.host-h.net - Planned maintenance - 2422
Scheduled for June 24 at 06:30 AM SAST - June 24 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 24 at 06:30 AM SAST
Xneelo Control Panel Access Intermittent
Resolved

Services have returned to normal.
June 23 at 11:38 AM SAST

Resolved after 6h 39m

DENIC (.DE) Registry Maintenance - Planned maintenance - 2408
Scheduled for June 23 at 05:00 AM SAST - June 23 at 01:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 23 at 05:00 AM SAST
.EU Registry Maintenance - Planned maintenance - 2407
Scheduled for June 24 at 06:00 AM SAST - June 24 at 09:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 24 at 06:00 AM SAST
Managed server patching - Planned maintenance - 2403
Scheduled for June 23 at 09:00 PM SAST - June 23 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
June 23 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2402
Scheduled for June 22 at 09:00 PM SAST - June 22 at 10:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 22 at 09:00 PM SAST
sql25.cpt3.host-h.net - Planned maintenance - 2400
Scheduled for June 23 at 06:30 AM SAST - June 23 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 23 at 06:30 AM SAST
sql2.cpt4.host-h.net - Planned maintenance - 2394
Scheduled for June 23 at 06:00 AM SAST - June 23 at 06:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 23 at 06:00 AM SAST
sql15.cpt1.host-h.net - Planned maintenance - 2393
Scheduled for June 22 at 06:00 PM SAST - June 22 at 06:30 PM SAST
Completed

The scheduled maintenance has been completed.
June 22 at 06:00 PM SAST
dedi8.cpt3.host-h.net - Planned maintenance - 2389
Scheduled for June 21 at 07:30 AM SAST - June 21 at 08:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 21 at 07:30 AM SAST
sql15.cpt2.host-h.net - Planned maintenance - 2388
Scheduled for June 21 at 07:00 AM SAST - June 21 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 21 at 07:00 AM SAST
sql15.cpt2.host-h.net - Planned maintenance - 2386
Scheduled for June 20 at 07:00 AM SAST - June 20 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 20 at 07:00 AM SAST
www49.jnb2.host-h.net : Emergency file system maintenance - Emergency maintenance - 2362
Scheduled for June 19 at 11:30 AM SAST - June 19 at 12:30 PM SAST
Completed

The scheduled maintenance has been completed.
June 19 at 11:30 AM SAST
sql14.cpt3.host-h.net - Planned maintenance - 2359
Scheduled for June 18 at 06:30 PM SAST - June 18 at 07:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 18 at 06:30 PM SAST
Scheduled server Maintenance: www102.jnb2.host-h.net, www117.jnb2.host-h.net - - 2358
Scheduled for June 18 at 10:00 PM SAST - June 19 at 12:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 18 at 10:00 PM SAST
Tucows Backend Upgrade Impacting Connectivity - Planned maintenance - 2357
Scheduled for June 17 at 07:00 PM SAST - June 17 at 11:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 17 at 07:00 PM SAST
Email Sending Delays
Resolved

The issue has been identified, and email services are returning to normal operation.
You may still experience some delays while queued emails are processed and delivered. We appreciate your patience and apologise for the inconvenience caused.
June 17 at 07:23 AM SAST

Resolved after 3h 36m

Managed Server Patches - Planned maintenance - 2353
Scheduled for June 15 at 09:00 PM SAST - June 16 at 01:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 15 at 09:00 PM SAST
sql32.cpt3.host-h.net - Planned maintenance - 2351
Scheduled for June 12 at 06:30 AM SAST - June 12 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 12 at 06:30 AM SAST
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2349
Scheduled for June 12 at 06:15 AM SAST - June 12 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 12 at 06:15 AM SAST
.COM/.NET Registry Maintenance.
Scheduled for June 14 at 03:00 AM SAST - June 14 at 03:45 AM SAST
Completed

.COM/.NET Registry Maintenance has been completed successfully. Availability checks, registrations, renewals and updates for .com/.net domains are now available.

June 14 at 03:00 AM SAST
Power Maintenance: A-feed breaker installation - Planned maintenance - 2344
Scheduled for June 13 at 09:00 AM SAST - June 13 at 07:00 PM SAST
Completed

Scheduled from June 13, 09:00 AM SAST until June 13, 07:00 PM SAST

  • Maintenance window: 10 hrs

  • Attending: xneelo Engineers

  • Summary: Install a new breaker on the A-feed. This will require a full failover to the B feed for the duration of the maintenance window.

  • Symptoms: To ensure continuity of services during this period, all single power supply devices will be switched to the B-Feed power feeds. Commerce servers and other dual-powered infrastructure will automatically failover to the B-Feed once the A-Feed has been isolated. While we do not anticipate any service interruptions, please take necessary precautions to prepare for this maintenance window.
June 13 at 09:00 AM SAST
File system maintenance - www29.jnb1.host-h.net (196.22.132.29) - Planned maintenance - 2343
Scheduled for June 12 at 10:00 PM SAST - June 13 at 02:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 12 at 10:00 PM SAST
File system maintenance on www124.jnb2.host-h.net (129.232.138.189) - Planned maintenance - 2342
Scheduled for June 12 at 10:00 PM SAST - June 13 at 02:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 12 at 10:00 PM SAST
www59.cpt3.host-h.net - Emergency maintenance - 2341
Scheduled for June 10 at 09:30 AM SAST - June 10 at 10:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 10 at 09:30 AM SAST
Cloud dashboard unreachable
Resolved

The Cloud dashboard is currently unreachable. We are investigating the matter.
June 10 at 07:41 AM SAST

Resolved after 0m

www78.cpt1.host-h.net - Planned maintenance - 2339
Scheduled for June 10 at 06:30 AM SAST - June 10 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 10 at 06:30 AM SAST
Scheduled server Maintenance: www15.jnb2.host-h.net, www26.jnb2.host-h.net, www3.jnb2.host-h.net, www502.jnb2.host-h.net, www509.jnb2.host-h.net, www86.jnb2.host-h.net - - 2338
Scheduled for June 10 at 10:00 PM SAST - June 11 at 12:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 10 at 10:00 PM SAST
Scheduled server Maintenance: www1000.jnb1.host-h.net, www515.jnb1.host-h.net, www527.jnb1.host-h.net, www534.jnb1.host-h.net - - 2337
Scheduled for June 10 at 10:00 PM SAST - June 11 at 12:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 10 at 10:00 PM SAST
www17.flk1.host-h.net - File System check - Emergency maintenance - 2335
Scheduled for June 8 at 05:14 PM SAST - June 15 at 05:14 PM SAST
Completed

The scheduled maintenance has been completed.
June 8 at 05:14 PM SAST
Managed server patching - Planned maintenance - 2327
Scheduled for June 9 at 09:00 PM SAST - June 9 at 11:59 PM SAST
Completed

The scheduled maintenance has been completed.
June 9 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2326
Scheduled for June 8 at 09:00 PM SAST - June 8 at 11:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 8 at 09:00 PM SAST
High load Due to Increased Automated Bot Traffic
Resolved

High load Due to Increased Automated Bot Traffic
June 8 at 10:59 AM SAST

Resolved after 9d

www77.cpt1.host-h.net & www7.cpt3.host-h.net - Planned maintenance - 2321
Scheduled for June 8 at 01:45 AM SAST - June 8 at 02:45 AM SAST
Completed

The scheduled maintenance has been completed.
June 8 at 01:45 AM SAST
Emergency drive swap - www84.jnb2.host-h.net - Emergency maintenance - 2320
Scheduled for June 8 at 02:15 AM SAST - June 8 at 02:45 AM SAST
Completed

The scheduled maintenance has been completed.
June 8 at 02:15 AM SAST
Emergency drive swap - www505.jnb2.host-h.net - Emergency maintenance - 2319
Scheduled for June 8 at 01:45 AM SAST - June 8 at 02:15 AM SAST
Completed

The scheduled maintenance has been completed.
June 8 at 01:45 AM SAST
sql15.cpt3.host-h.net - Emergency maintenance - 2318
Scheduled for June 7 at 11:10 AM SAST - June 7 at 11:35 AM SAST
Completed

The scheduled maintenance has been completed.
June 7 at 11:10 AM SAST
www2.cpt3.host-h.net - Emergency maintenance - 2306
Scheduled for June 5 at 11:45 AM SAST - June 5 at 12:15 PM SAST
Completed

The scheduled maintenance has been completed.
June 5 at 11:45 AM SAST
Hardware upgrade: www1.jnb2.host-h.net - Emergency maintenance - 2304
Scheduled for June 4 at 10:00 AM SAST - June 11 at 10:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 4 at 10:00 AM SAST
Drive Failure: www503.jnb2.host-h.net - SDB - Emergency maintenance - 2302
Scheduled for June 4 at 06:30 AM SAST - June 4 at 07:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 4 at 06:30 AM SAST
sql23.cpt1.host-h.net - Planned maintenance - 2301
Scheduled for June 4 at 06:30 AM SAST - June 4 at 07:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 4 at 06:30 AM SAST
Scheduled server Maintenance: www31.jnb2.host-h.net, www425.jnb1.host-h.net, www43.jnb2.host-h.net, www64.jnb2.host-h.net, www78.jnb2.host-h.net - - 2300
Scheduled for June 3 at 10:00 PM SAST - June 4 at 12:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 3 at 10:00 PM SAST
Hardware upgrade - www1.jnb2.host-h.net - Emergency maintenance - 2299
Scheduled for June 3 at 11:00 AM SAST - June 3 at 11:30 AM SAST
Completed

The scheduled maintenance has been completed.
June 3 at 11:00 AM SAST
Power maintenance: B- feed UPS installation - Planned maintenance - 2291
Scheduled for June 6 at 09:00 AM SAST - June 6 at 05:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 6 at 09:00 AM SAST
Managed server patching and reboots - Planned maintenance - 2289
Scheduled for June 2 at 09:00 PM SAST - June 3 at 02:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 2 at 09:00 PM SAST
Canary server patching - Planned maintenance - 2288
Scheduled for June 1 at 09:00 PM SAST - June 1 at 10:00 PM SAST
Completed

The scheduled maintenance has been completed.
June 1 at 09:00 PM SAST
Xneelo Control Panel maintenance - Planned maintenance - 2287
Scheduled for June 9 at 10:00 PM SAST - June 10 at 01:00 AM SAST
Completed

The scheduled maintenance has been completed.
June 9 at 10:00 PM SAST