Current network status and maintenance

Updates

• Feb 16, 2026 10:12 AM SAST

  As part of the ongoing review and optimisation of our Technical Support communication channels, and to provide a more secure experience, we have temporarily moved our Live Chat support directly into the xneelo Control Panel.

  Our Technical Support team can be contacted via the chat option in your xneelo Control Panel account, which is accessible 24/7. Please note that you will need to be logged into your control panel to engage with a consultant

  Resolved
• Feb 2, 2026 8:22 AM SAST (2 weeks, 1 hour, and 50 minutes earlier)

  We are reviewing and optimising our Technical Support communication channels to better support our customers. As part of this, Live Chat for Technical Support will remain unavailable until 16:00 daily, until further notice. We continue to provide full support via Phone and Email and appreciate your understanding while we make these improvements.

  Identified
• Jan 30, 2026 4:52 PM SAST (2 days, 15 hours, and 29 minutes earlier)

  We are pleased to confirm that Live Chat support is active and fully available.

  Resolved
• Jan 29, 2026 10:31 AM SAST (1 day, 6 hours, and 20 minutes earlier)

  Our customers are currently experiencing longer than usual support waiting times. We are prioritising support via Phone and Email only. Live Chat has been disabled for now so our team can give their full, undivided attention to resolving these issues as quickly as possible for you.

  Identified