Current network status and maintenance
Outgoing/Sending Email Delays
Updates
-
Feb 18, 2026 9:31 AM SAST
Our email engineers and third-party software provider have implemented mitigating changes to further optimise the outgoing server’s performance.
Resolved -
Feb 17, 2026 9:48 AM SAST (23 hours and 42 minutes earlier)
Our email engineers and third-party software provider have implemented mitigating changes to further optimise the outgoing server’s performance and are continuing to closely monitor the email servers for any delays.
Monitoring -
Feb 13, 2026 3:34 PM SAST (3 days, 18 hours, and 14 minutes earlier)
We have observed a reduction in email queues, though some intermittent delays are still occurring.
Our email engineers will continue to monitor the servers closely while we work with our third-party software provider to implement a permanent resolution.
Monitoring -
Feb 12, 2026 11:44 AM SAST (1 day, 3 hours, and 49 minutes earlier)
We are currently seeing a recurrence of delays impacting outgoing email delivery on some of our mail servers, with messages presently queued.
Our email engineers are actively investigating the root cause, closely monitoring performance, and implementing mitigating measures while liaising with our third-party software provider.
We will provide further updates as soon as additional information becomes available.
Identified -
Feb 12, 2026 8:18 AM SAST (3 hours and 25 minutes earlier)
At present, there are no email delivery delays.
Our email engineers are closely monitoring our mail servers and have implemented mitigating measures to better manage load and performance while we continue to work with our third-party software provider.
Monitoring -
Feb 11, 2026 11:38 AM SAST (20 hours and 40 minutes earlier)
We are currently experiencing a renewed delay affecting the delivery of outgoing emails on some of our mail servers, and emails are currently being queued.
Our email engineers are actively investigating the cause, closely monitoring the situation, and taking mitigating action while in communication with our third-party software provider.
We will share further updates as soon as more information becomes available.
Identified -
Feb 11, 2026 9:05 AM SAST (2 hours and 33 minutes earlier)
We’re pleased to report that performance has improved, and email delays are not currently being experienced.
Our server administrators are continuing to monitor the servers closely.
Monitoring -
Feb 10, 2026 11:56 AM SAST (21 hours and 9 minutes earlier)
We have escalated this to our third-party software provider and are working on restoring normal functionality.
Investigating -
Feb 10, 2026 11:54 AM SAST (2 minutes earlier)
We are currently experiencing delays affecting the delivery of outgoing emails on some of our mail servers. While emails may take longer than usual to be sent, please be assured that all messages are being queued and none are lost.
Our email engineers are actively investigating the cause.
We will share further updates as soon as more information becomes available.
Investigating -
Feb 10, 2026 11:21 AM SAST (32 minutes earlier)
We are currently experiencing delays affecting the delivery of outgoing emails on some of our mail servers. While emails may take longer than usual to be sent, please be assured that all messages are being queued and none are lost.
Our email engineers are actively investigating the cause.
We will share further updates as soon as more information becomes available.
Investigating