Current network status and maintenance

Current network status and maintenance

Back
May 8, 2026 9:40 AM SAST Resolved after 3h 11m

Webmail Login Failure

Impacted:
Managed Hosting - Email
Customer support

Updates

  • May 8, 2026 12:52 PM SAST

    Access is available again. We are continuing to refine this change to ensure a smoother experience going forward. We apologise for the inconvenience caused

    Resolved
  • May 8, 2026 11:20 AM SAST (1 hour and 31 minutes earlier)

    Users can now access the new Webmail login interface while using the older webmail.konsoleh.co.za URL, allowing browsers to continue autofilling any saved credentials.

    Monitoring
  • May 8, 2026 10:55 AM SAST (25 minutes earlier)

    The webmail login page may be temporarily unavailable while some changes are being implemented.

    Investigating
  • May 8, 2026 10:37 AM SAST (17 minutes earlier)

    Our engineers are currently testing updates to help browsers better recognise URL changes for password management, while also assessing ways to preserve the original URL with the new login page

    Investigating
  • May 8, 2026 9:40 AM SAST (57 minutes earlier)

    Following a recent security and interface update, our Webmail login page has changed location from webmail.konsoleh.co.za to webmail.xneelo.com. Due to the location change, saved login credentials in browsers (such as Chrome, Safari or Firefox) may not populate automatically.

    If this is the case, please update the URL in your browser's password manager.

    Should you no longer have a record of your email password, this can be reset from within the Control Panel

    Our Email Engineers are currently reviewing deployment configurations.

    Identified