Current network status and maintenance

Updates

• May 21, 2026 8:51 AM SAST

  Network stability fully restored since 16:00 on 19/05/2026
  We haven't had a repeat DDoS attack since our mitigation at 16:00 on the 19th. Incident fully resolved

  Resolved
• May 20, 2026 5:03 PM SAST (15 hours and 48 minutes earlier)

  Our network stability has improved and systems are currently operating normally. However, our team continues to monitor the situation closely.

  Monitoring
• May 20, 2026 11:37 AM SAST (5 hours and 25 minutes earlier)

  We have detected no new DDoS attack attempts, and our network remains stable.
  
  Our team continues to monitor the situation closely.

  Monitoring
• May 19, 2026 5:03 PM SAST (18 hours and 33 minutes earlier)

  Traffic is returning to normal, connectivity has stabilised and normal service has resumed. As mitigation work continues, some intermittent disruption may still occur.
  
  Our team is monitoring the situation closely.

  Monitoring
• May 19, 2026 3:15 PM SAST (1 hour and 48 minutes earlier)

  The large-scale DDoS attack affecting parts of our network infrastructure has resumed.
  
  Customers may experience intermittent connectivity issues, increased latency, or timeouts while mitigation work continues.
  
  Our technical teams remain vigilant and are actively working with our DDoS mitigation to manage the impact. We will share updates as the situation develops.

  Investigating
• May 19, 2026 1:05 PM SAST (2 hours and 9 minutes earlier)

  The large-scale DDoS attack affecting parts of xneelo's network infrastructure has subsided. Traffic is returning to normal, connectivity has stabilised and normal service has resumed.
  
  Our teams worked to shield customers from the impact as far as possible, while working closely with our DDoS mitigation and upstream network partners.
  
  We continue to monitor the network closely. Thank you for your patience while we attended to this incident.

  Monitoring
• May 19, 2026 12:41 PM SAST (23 minutes earlier)

  Xneelo is currently responding to a large-scale Distributed Denial of Service (DDoS) attack affecting parts of our network infrastructure.
  
  Some customers are experiencing intermittent connectivity issues, increased latency, or timeouts while our technical teams work with our DDoS mitigation and upstream network partners to manage the impact.
  
  Our DDoS mitigation systems are active and continue to mitigate attack traffic directed at xneelo's infrastructure. However, the incident is being made more complex by similar attack activity affecting some upstream network providers. This can impact connectivity paths beyond xneelo's direct network environment and may result in continued instability while mitigation efforts remain underway.
  
  Our immediate focus remains on protecting our network and supporting customers while our teams continue working to restore normal service.

  Investigating
• May 19, 2026 11:03 AM SAST (1 hour and 38 minutes earlier)

  Xneelo is currently experiencing a large-scale DDoS attack affecting parts of our network infrastructure. We understand the disruption this causes and are treating this as a priority incident.
  
  Some customers may experience intermittent connectivity issues, increased latency, or timeouts while mitigation work continues.
  
  Our technical teams are actively working with our DDoS mitigation and upstream network partners to manage the impact. We will continue to share updates as the situation develops.

  Investigating
• May 19, 2026 10:05 AM SAST (58 minutes earlier)

  We are continuing to experience network degradation. Mitigation measures are currently being implemented by our team as we work to restore full service as quickly as possible.
  
  At this time, the services known to be affected include Control Panel, KonsoleH, Web Hosting, and Email Hosting, which may be intermittently inaccessible.

  Investigating
• May 19, 2026 9:12 AM SAST (52 minutes earlier)

  We are currently experiencing network degradation, which is impacting our ability to support incoming queries. Our Control Panels and hosting services may be inaccessible during this time.
  
  The team is aware and actively working on resolving the issue.
  
  We’ll share an update as soon as connectivity is restored. Please follow our network status page for updates. Thank you for your patience.

  Investigating