6:30 AM - 6:58 AM SAST (28min duration)
Hardware upgrade - www525.jnb1.host-h.net - Planned maintenance - 2880
The scheduled maintenance has been completed.
6:00 AM - 8:00 AM SAST (2h duration)
The scheduled maintenance has been completed.
6:00 AM - 7:30 AM SAST (1h 30min duration)
www49.cpt3.host-h.net, www51.cpt1.host-h.net & www51.cpt3.host-h.net - Planned maintenance - 2879
The scheduled maintenance has been completed.
9:00 PM - 11:29 PM SAST (2h 30min duration)
Urgent Kernel Reboot Maintenance - Emergency maintenance - 2878
The scheduled maintenance has been completed.
6:00 PM - 6:16 PM SAST (17min duration)
sql32.cpt3.host-h.net - Planned maintenance - 2882
The scheduled maintenance has been completed.
9:00 AM - 9:30 AM SAST (30min duration)
Drive maintenance - www123.jnb2.host-h.net - Emergency maintenance - 2875
The scheduled maintenance has been completed.
4:05 PM - 5:53 PM SAST (1h 48min duration)
Unplanned fan maintenance - www41.flk1.host-h.net - Emergency maintenance - 2874
The scheduled maintenance has been completed.
10:00 PM - 10:26 PM SAST (27min duration)
File System Maintenance - www110.nur4.host-h.net - Planned maintenance - 2872
The scheduled maintenance has been completed.
9:00 PM - 10:15 PM SAST (1h 16min duration)
Managed Server Patches - Planned maintenance - 2871
The scheduled maintenance has been completed.
5:00 PM - 7:00 PM SAST (2h duration)
.DE Registry Maintenance - Planned maintenance - 2869
Scheduled from October 27, 05:00 PM SAST until October 27, 07:00 PM SAST
Maintenance window: 2 hrs
Attending: Registry Engineers
Summary: During this scheduled maintenance by the registry, the following services may be unavailable:
Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
9:00 PM - 9:21 PM SAST (22min duration)
Managed server canary patches - Planned maintenance - 2870
The scheduled maintenance has been completed.
5:07 PM - 5:07 PM SAST (0min duration)
Card Payments Temporarily Unavailable
Summary:
We are currently experiencing an issue where all credit/debit card payments are unavailable. As a direct result, new domain registrations via the xneelo Control Panel cannot be processed at this time.
EFT (Electronic Funds Transfer) payments remain fully operational and can be used as an alternative payment method while we investigate the issue.
6:30 AM - 7:00 AM SAST (30min duration)
Planned drive maintenance - sql16.jnb2.host-h.net - Planned maintenance - 2858
The scheduled maintenance has been completed.
3:40 AM - 3:55 AM SAST (15min duration)
Drive Failure: www26.jnb1.host-h.net - SDB - Emergency maintenance - 2862
The scheduled maintenance has been completed.
6:30 PM - 6:42 PM SAST (13min duration)
sql21.cpt1.host-h.net disk swap - Planned maintenance - 2861
The scheduled maintenance has been completed.
12:06 PM - 12:06 PM SAST (0min duration)
Invoices currently not available in the xneelo Control Panel.
Invoices within the new xneelo Control Panel are currently not loading. Customers with a konsoleH account can view their invoices in the konsoleH Control Panel as an alternative.
Our engineers are actively investigating and working to resolve the issue
We apologise for any inconvenience caused
7:43 AM - 7:43 AM SAST (0min duration)
phpMyAdmin Temporarily unavailable in the xneelo Control Panel
The security patch has been applied successfully, and phpMyAdmin is accessible again via the xneelo Control Panel.
7:30 AM - 7:57 AM SAST (28min duration)
Drive maintenance - sql16.jnb2.host-h.net - Emergency maintenance - 2857
The scheduled maintenance has been completed.
6:00 AM - 6:17 AM SAST (18min duration)
Hardware upgrade - www400.jnb1.host-h.net - Planned maintenance - 2847
The scheduled maintenance has been completed.
10:00 PM - 11:00 PM SAST (1h duration)
Cloud Dashboard Access Maintenance - Planned maintenance - 2852
The scheduled maintenance has been completed.
4:00 PM - 6:22 PM SAST (2h 22min duration)
Managed server patching - Emergency maintenance - 2849
The scheduled maintenance has been completed.
12:23 PM - 6:24 PM SAST (6h 1min duration)
Temporary konsoleH maintenance - Emergency maintenance - 2853
The scheduled maintenance has been completed.
11:33 AM - 4:04 PM SAST (4h 31min duration)
2FA SMS temporarily unavailable
The SMS two-factor authentication service is functioning as expected. This incident is now resolved.
9:00 PM - 11:09 PM SAST (2h 9min duration)
Managed server patching - Planned maintenance - 2845
The scheduled maintenance has been completed.
12:00 PM - 2:00 PM SAST (2h duration)
.DE Registry Maintenance - Planned maintenance - 2842
The scheduled maintenance has been completed.
9:00 PM - 9:07 PM SAST (8min duration)
Canary server patching - Planned maintenance - 2844
The scheduled maintenance has been completed.
9:56 AM - Oct 21 10:40 AM SAST (2d 44min duration)
konsoleH File Manager, and SiteBuilder not launching in both control panels
We are pleased to confirm that the Site Builder launcher is accessible again.
Thank you for your patience while we restored this service
6:30 AM - 6:42 AM SAST (12min duration)
sql20.cpt3.host-h.net - Planned maintenance - 2841
The scheduled maintenance has been completed.
6:30 AM - 7:44 AM SAST (1h 15min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2838
The scheduled maintenance has been completed.
6:00 AM - 6:17 AM SAST (17min duration)
www46.cpt3.host-h.net - Planned maintenance - 2840
The scheduled maintenance has been completed.
6:30 AM - 7:41 AM SAST (1h 12min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2837
The scheduled maintenance has been completed.
6:00 AM - 6:13 AM SAST (14min duration)
www1.cpt3.host-h.net - Planned maintenance - 2839
The scheduled maintenance has been completed.
10:00 PM - Oct 15 4:00 AM SAST (6h duration)
Maintenance at our Cape Town Data Centre - Planned maintenance - 2813
The scheduled maintenance has been completed.
6:00 PM - 6:07 PM SAST (8min duration)
sql18.cpt4.host-h.net - Planned maintenance - 2834
The scheduled maintenance has been completed.
9:00 PM - 10:26 PM SAST (1h 26min duration)
Managed server patching - Planned maintenance - 2824
The scheduled maintenance has been completed.
9:00 AM - 9:00 AM SAST (0min duration)
SiteBuilder Upgrade - Planned maintenance - 2807
The SiteBuilder upgrade originally scheduled for 13 October 2026 has been postponed at the request of the vendor’s engineering team.
A new network notice will be shared once a revised date has been confirmed.
We apologise for any inconvenience this may cause.
9:00 PM - 9:14 PM SAST (15min duration)
Canary server patching - Planned maintenance - 2823
The scheduled maintenance has been completed.
6:30 PM - 6:41 PM SAST (12min duration)
Emergency drive Maintenance - www528.jnb1.host-h.net - Emergency maintenance - 2829
The scheduled maintenance has been completed.
6:00 PM - 6:08 PM SAST (9min duration)
sql14.cpt3.host-h.net - Planned maintenance - 2825
The scheduled maintenance has been completed.
4:15 PM - 4:23 PM SAST (9min duration)
www62.cpt3.host-h.net - Planned maintenance - 2827
The scheduled maintenance has been completed.
11:55 AM - Oct 13 5:14 PM SAST (1d 5h 19min duration)
We are pleased to confirm that the issue affecting outgoing email delivery has been resolved. Queued emails are now processing successfully, though delivery may still be delayed while the remaining backlog clears. Thank you for your patience.
6:00 AM - 8:00 AM SAST (2h duration)
The scheduled maintenance has been completed.
11:00 PM - Oct 11 3:00 AM SAST (4h duration)
.COM/.NET SRS Production Environment Extended Planned Outage - Planned maintenance - 2815
The scheduled maintenance has been completed.
6:00 AM - 8:00 AM SAST (2h duration)
The scheduled maintenance has been completed.
6:00 AM - 7:00 AM SAST (1h duration)
www33.cpt3.host-h.net - Planned maintenance - 2814
The scheduled maintenance has been completed.
10:00 PM - 10:39 PM SAST (40min duration)
File System maintenance - www13.cpt3.host-h.net (197.221.14.13) - Planned maintenance - 2787
The scheduled maintenance has been completed.
6:00 AM - 6:45 AM SAST (46min duration)
www32.cpt3.host-h.net - Planned maintenance - 2812
The scheduled maintenance has been completed.
9:00 PM - 10:28 PM SAST (1h 28min duration)
Managed server patching - Planned maintenance - 2806
The scheduled maintenance has been completed.
3:56 PM - Oct 12 8:19 AM SAST (5d 16h 23min duration)
www59.jnb2.host-h.net - DDoS - affecting web traffic
All websites and email services on the affected server remain stable. Systems are running normally, and this issue is now resolved.
9:00 PM - 9:18 PM SAST (19min duration)
Canary server patching - Planned maintenance - 2805
The scheduled maintenance has been completed.
6:00 AM - 7:45 AM SAST (1h 46min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2798
The scheduled maintenance has been completed.
5:30 AM - 5:45 AM SAST (15min duration)
sql20.cpt2.host-h.net - Planned maintenance - 2799
The scheduled maintenance has been completed.
6:00 AM - 7:40 AM SAST (1h 40min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2797
The scheduled maintenance has been completed.
10:00 PM - 10:23 PM SAST (24min duration)
www18.flk1.host-h.net - File System Maintenance - Planned maintenance - 2783
The scheduled maintenance has been completed.
9:00 PM - 10:00 PM SAST (1h duration)
Authoritive DNS software upgrade - Planned maintenance - 2792
The scheduled maintenance has been completed.
12:30 PM - 2:02 PM SAST (1h 32min duration)
Cloud dashboard access affected - Emergency maintenance - 2796
The scheduled maintenance has been completed.
9:15 AM - 9:45 AM SAST (30min duration)
www10.cpt1.host-h.net - Emergency maintenance - 2793
The scheduled maintenance has been completed.
6:00 AM - 6:26 AM SAST (26min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2791
The scheduled maintenance has been completed.
9:00 PM - 10:38 PM SAST (1h 39min duration)
Managed server patching - Planned maintenance - 2777
The scheduled maintenance has been completed.
9:30 AM - Oct 1 10:18 AM SAST (1d 49min duration)
Top Level Domain Registrations Temporarily Unavailable
We are currently experiencing an issue affecting specific domain registrations. At this time, all new domain registrations, transfers and updates are temporarily unavailable.
.co.za, .org.za and .net.za domain extensions are unaffected.
Our external domain provider is actively investigating the root cause and working to restore full domain functionality as quickly as possible.
6:00 AM - 6:38 AM SAST (38min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2785
The scheduled maintenance has been completed.
1:00 AM - 1:29 AM SAST (30min duration)
Disk replacement - sql9.flk1.host-h.net - Emergency maintenance - 2789
The scheduled maintenance has been completed.
9:00 PM - 11:32 PM SAST (2h 33min duration)
Managed server reboots - Planned maintenance - 2784
The scheduled maintenance has been completed.
7:57 PM - 8:53 PM SAST (57min duration)
We are currently experiencing intermittent issues with our Live Chat platform. Customers might experience delays or issues while trying to contact us on our Live Chat platform as well as not being able to receive responses on Live Chat.
Please get in touch with us at support@xneelo.com if you are unable to successfully connect with us on Live Chat.
7:00 PM - 7:22 PM SAST (22min duration)
Disk replacement - sql9.flk1.host-h.net - Planned maintenance - 2781
The scheduled maintenance has been completed.
11:38 AM - 1:22 PM SAST (1h 45min duration)
Card Payments Temporarily Unavailable
PayFast has implemented a fix on their side. New payments are being processed. We will continue to monitor this until resolution.
6:00 AM - 6:48 AM SAST (48min duration)
www21.cpt4.host-h.net - Planned maintenance - 2779
The scheduled maintenance has been completed.
6:00 AM - 6:18 AM SAST (19min duration)
www18.cpt1.host-h.net - Planned maintenance - 2780
The scheduled maintenance has been completed.
9:00 PM - 9:38 PM SAST (38min duration)
Canary server patching - Planned maintenance - 2776
The scheduled maintenance has been completed.
6:00 AM - 7:44 AM SAST (1h 45min duration)
Multiple Shared Servers - hardware upgrades - Planned maintenance - 2774
The scheduled maintenance has been completed.
11:00 AM - 11:12 AM SAST (13min duration)
Replaced failed drive www6.jnb1.host-h.net - Emergency maintenance - 2772
The scheduled maintenance has been completed.
7:15 AM - 7:27 AM SAST (12min duration)
Emergency drive swap - www79.jnb2.host-h.net - Emergency maintenance - 2770
The scheduled maintenance has been completed.
6:00 AM - 6:17 AM SAST (18min duration)
Multiple Shared Servers - hardware upgrades - Planned maintenance - 2769
Planned maintenance: 2769 - Multiple Shared Servers - hardware upgrades
Scheduled for: September 23, 06:00 AM SAST until September 23, 07:00 AM SAST
Maintenance window: 1hr
Attending: xneelo Engineers
Summary: www15.cpt3.host-h.net + www17.cpt3.host-h.net
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
9:00 PM - 10:26 PM SAST (1h 27min duration)
Managed Server Patches - Planned maintenance - 2767
The scheduled maintenance has been completed.
6:00 AM - 6:47 AM SAST (48min duration)
Multiple Shared Server - hardware upgrades - Planned maintenance - 2764
The scheduled maintenance has been completed.
9:00 PM - 9:26 PM SAST (27min duration)
Canary server patching - Planned maintenance - 2766
The scheduled maintenance has been completed.
6:30 PM - 6:38 PM SAST (9min duration)
Drive swap www27.jnb2.host-h.net - Emergency maintenance - 2765
The scheduled maintenance has been completed.
6:00 AM - 8:00 AM SAST (2h duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2762
The scheduled maintenance has been completed.
3:00 AM - 3:45 AM SAST (45min duration)
.COM, .NET SRS Planned Registry Maintenance - Planned maintenance - 2760
The scheduled maintenance has been completed.
6:00 AM - 8:00 AM SAST (2h duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2761
The scheduled maintenance has been completed.
12:00 AM - 12:17 AM SAST (17min duration)
www8.cpt2.host-h.net - Planned maintenance - 2763
The scheduled maintenance has been completed.
6:00 AM - 6:38 AM SAST (38min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2759
The scheduled maintenance has been completed.
9:00 PM - Sep 18 2:36 AM SAST (5h 36min duration)
sql8.flk1.host-h.net - Database Maintenance - Planned maintenance - 2612
The scheduled maintenance has been completed.
6:00 AM - 7:00 AM SAST (1h duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2757
The scheduled maintenance has been completed.
6:00 AM - 6:40 AM SAST (40min duration)
Multiple Shared Servers - hardware upgrade - Planned maintenance - 2754
The scheduled maintenance has been completed.
5:00 AM - 5:00 AM SAST (0min duration)
sql5.cpt3.host-h.net - Server current down for emergency maintenance - Emergency maintenance - 2756
The scheduled maintenance has been completed.
9:00 PM - 11:00 PM SAST (2h duration)
Webmail Servers Debian upgrades: Johannesburg - Planned maintenance - 2755
Scheduled from September 15, 09:00 PM SAST until September 15, 11:00 PM SAST
Maintenance window: 2 Hours
Attending: xneelo Engineers
Summary: Upgrades will be performed on Johannesburg Webmail servers, including a reboot of all webmail servers during the maintenance window.
Symptoms: Webmail will be briefly inaccessible during the maintenance window. Desktop and mobile email apps will continue to function as normal.
9:00 PM - 11:03 PM SAST (2h 3min duration)
Managed Server Patches - Planned maintenance - 2749
The scheduled maintenance has been completed.
9:00 PM - 11:00 PM SAST (2h duration)
.CO.ZA, .ORG.ZA, .NET.ZA Registry Maintenance - Planned maintenance - 2751
The scheduled maintenance has been completed.
6:00 AM - 6:28 AM SAST (28min duration)
www9.cpt1.host-h.net and www13.cpt1.host-h.net - Planned maintenance - 2753
The scheduled maintenance has been completed.
9:00 PM - 9:09 PM SAST (9min duration)
Managed Server Patches on Canary Servers - Planned maintenance - 2748
The scheduled maintenance has been completed.
3:45 PM - Sep 28 3:28 PM SAST (13d 23h 43min duration)
www500.jnb2.host-h.net - DDoS - affecting web traffic
We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.
10:29 AM - 10:58 AM SAST (30min duration)
Emergency Hardware Maintenance: sql8.flk1.host-h.net - Emergency maintenance - 2750
The scheduled maintenance has been completed.
3:27 PM - Sep 18 11:19 AM SAST (5d 19h 52min duration)
2745 - www522.jnb1.host-h.net DDoS
The impact of the DDoS attack has been resolved by our networking team, and international connectivity to websites on the server has been restored
6:00 AM - 6:35 AM SAST (35min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2743
The scheduled maintenance has been completed.
12:34 PM - 6:34 PM SAST (6h duration)
Xneelo Control Panel Intermittent Connectivity
The impact of the DDoS attack has been resolved by our networking team, and connectivity to hosting tools in the xneelo Control Panel and konsoleH is fully restored.
We are continuing to monitor network traffic closely to ensure ongoing stability.
6:00 AM - 6:50 AM SAST (50min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2740
The scheduled maintenance has been completed.
10:00 PM - 10:30 PM SAST (30min duration)
Managed Shared Server Reboots - Planned maintenance - 2741
The scheduled maintenance has been completed.
6:00 AM - 6:28 AM SAST (28min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2734
The scheduled maintenance has been completed.
2:08 AM - 2:08 AM SAST (0min duration)
Chat service is currently unavailable
Attending: Product team
Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue.
Symptoms: Fresh/Live Chat will be inaccessible.
9:00 PM - 11:20 PM SAST (2h 21min duration)
Managed server patching - Planned maintenance - 2732
The scheduled maintenance has been completed.
6:00 PM - 6:32 PM SAST (32min duration)
sql34.cpt3.host-h.net and sql13.cpt1.host-h.net - Planned maintenance - 2736
The scheduled maintenance has been completed.
5:15 PM - 5:38 PM SAST (24min duration)
www5.cpt2.host-h.net - Emergency maintenance - 2738
The scheduled maintenance has been completed.
6:00 AM - 6:39 AM SAST (39min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2730
The scheduled maintenance has been completed.
9:00 PM - 9:15 PM SAST (16min duration)
Canary server patching - Planned maintenance - 2731
The scheduled maintenance has been completed.
8:00 PM - 11:25 PM SAST (3h 25min duration)
Multiple Shared Servers - Filesystem Maintenance - Emergency maintenance - 2733
The scheduled maintenance has been completed.
6:00 PM - 6:16 PM SAST (16min duration)
sql12.cpt2.host-h.net and sql34.cpt3.host-h.net - Planned maintenance - 2729
The scheduled maintenance has been completed.
6:30 AM - 6:39 AM SAST (10min duration)
sql19.cpt1.host-h.net disk replacement - Planned maintenance - 2727
The scheduled maintenance has been completed.
6:00 AM - 7:48 AM SAST (1h 48min duration)
Multiple Cape Town shared server hardware upgrades - Planned maintenance - 2723
The scheduled maintenance has been completed.
5:00 AM - 5:59 AM SAST (1h duration)
Fan Maintenance -Multiple SQL and Shared hosts - Planned maintenance - 2718
The scheduled maintenance has been completed.
7:42 PM - Sep 5 12:00 AM SAST (4h 17min duration)
Server Maintenance: www68.jnb2.host-h.net, www521.jnb1.host-h.net - Planned maintenance - 2725
The scheduled maintenance has been completed.
3:30 PM - Sep 5 1:30 AM SAST (10h duration)
Server Maintenance: www502.jnb2.host-h.net - Emergency maintenance - 2724
The scheduled maintenance has been completed.
6:30 AM - 6:44 AM SAST (15min duration)
www52.cpt3.host-h.net - Planned maintenance - 2721
The scheduled maintenance has been completed.
6:20 AM - 6:20 AM SAST (0min duration)
Emergency Maintenance - www24.cpt3.host-h.net - Emergency maintenance - 2722
The scheduled maintenance has been completed.
6:00 AM - 6:26 AM SAST (26min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2719
The scheduled maintenance has been completed.
6:00 AM - 6:41 AM SAST (42min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2717
The scheduled maintenance has been completed.
11:31 AM - 11:31 AM SAST (0min duration)
xneelo Control Panel Intermittent Connectivity
We are aware of intermittent connectivity issues affecting hosting tools in the xneelo Control Panel.
Our Engineers are investigating the issue.
6:00 AM - 6:23 AM SAST (23min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2712
The scheduled maintenance has been completed.
9:00 PM - 11:00 PM SAST (2h duration)
Webmail Servers Debian upgrades: Johannesburg - Planned maintenance - 2709
Scheduled from September 1, 09:00 PM SAST until September 1, 11:00 PM SAST
Maintenance window: 2 Hours
Attending: xneelo Engineers
Summary: We are upgrading the operating system on our Cape Town Webmail servers to Debian 13 (Trixie). The upgrades will be performed between 21:00 and 23:00.
We apologise for any inconvenience caused and appreciate your patience.
Symptoms: Webmail will be offline during maintenance. Standard email desktop and mobile apps will continue to work as normal.
10:11 AM - Sep 2 2:43 PM SAST (1d 4h 32min duration)
Slow webmail response times for domain hosted in Johannesburg
Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again.
8:47 AM - Sep 10 3:30 PM SAST (9d 6h 43min duration)
Intermittent email connectivity on Shared Servers in Johannesburg
This incident is now resolved following continued monitoring. Email service is confirmed to be functioning normally. Customers affected by this incident can expect a detailed incident report tomorrow, Friday, 11 September.
6:00 AM - 6:34 AM SAST (34min duration)
Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2707
The scheduled maintenance has been completed.