Domains
- - - Search for a domain
      
      Find an available domain for your website.
  - - Transfer a domain
      
      Move your domain to xneelo.
  - - All you need to know about domains
Hosting
- - - Web Hosting
      
      Choose a website hosting package based on your business needs.
  - - Managed WordPress Hosting
      
      Get up and running in no time with our speedy setup and free Starter Sites.
  - - Volume Plan
      
      Boost your bottom line with our flat-rate Reseller plan.
  - - Meet the tools we hand-picked for Managed WordPress Hosting
Servers
- - - Managed Servers
      
      Dedicated servers for any size business.
  - - Self-Managed Servers
      
      Manage your own server environment with full admin access.
  - - Colocation
      
      A new home for your hardware in one business day.
  - - All Colocation and Self-Managed Server tools available in the xneelo Control Panel
Insights
- - - Recent Insights
      
      The latest xneelo news and advice to enable your business.
    - Advice
      
      Best-practice advice you can apply in your online business.
  - - News
      
      Read the latest company news and announcements.
    - Product Updates
      
      Latest product and feature updates from xneelo.
  - - Customer Stories
      
      Our customers are our heroes. These are their stories.
    - Guides
      
      Deep dive into the world of WordPress, websites, e-commerce and more with our in-depth guides.
  - - Everything you need to know about phishing
Assist
- - - Contact us
      
      Need assistance? We’re standing by to help.
  - - Help Centre
      
      Over 400 step-by-step articles provide answers to your most pressing questions.
  - - Network Status
      
      Our network’s weather report.
Log In
- - - Control Panel
  - - konsoleH
  - - Webmail
  - - Introducing the xneelo Control Panel
      
      Manage your account in our secure and easy to use control panel.
      
      Read more

Network Notices

Follow @XneeloStatus_SA

Intermittent Webmail login failure

Resolved Date: 18 Jun 2021 10:00 SAST

Notice ID: #8465

Start: 18 Jun 2021 SAST

Maintenance Window: TBA

Issue: TBA

Attending: xneelo Engineers

Symptoms:

Webmail login's will fail even when using the correct password, this for domains hosted in our Samrand data centre

Is this my server?

Subscribe to receive regular product updates, inspiring stories and practical business advice. Opt out anytime.

xneelo (formerly Hetzner SA)
© Copyright xneelo (Pty) Ltd All rights Reserved 1999-2022.
All prices are VAT inclusive.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lang	session	This cookie is used to store the language preference of a user to serve up content in that stored language the next time the user visits the website.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
li_gc	2 years	This cookie is used to store consent of guests regarding the use of cookies for non-essential purposes
_fw_crm_v	1 year	This cookie holds the tracker id Freshworks uses to identify the user who is coming back to the chat widget for the embedded Freshworks form on the contact page. It is required to enable the site to function.
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_UA-17245741-1	1 minute	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.
_gat_UA-17245741-17	1 minute	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.
_ga_4PPXGNGQMV	2 years	This cookie is installed by Google Analytics. The cookie stores information anonymously.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that is collected includes the number of visitors, their source, and the pages they visit anonymously.
_hjAbsoluteSessionInProgress	30 minutes	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen	30 minutes	This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by recording filters to identify new user sessions.
_hjid	1 year	This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. You can read more about Hotjar here.
_hjIncludedInPageviewSample	2 minutes	This cookie is set to let Hotjar know whether a user is included in the data sampling defined by the website’s pageview limit.
_hjIncludedInSessionSample	2 minutes	This cookie is set to let Hotjar know whether a user is included in the data sampling defined by the website's daily session limit.

Performance

Analytics

Others

marketing

essential

Search for a domain

Transfer a domain

Web Hosting

Managed WordPress Hosting

Volume Plan

Managed Servers

Self-Managed Servers

Colocation

Recent Insights

Advice

News

Product Updates

Customer Stories

Guides

Contact us

Help Centre

Network Status

Introducing the xneelo Control Panel

Network Notices

Follow @XneeloStatus_SA

Intermittent Webmail login failure

Symptoms:

Products

Company

Assist

Legal

Intermittent Webmail login failure

Symptoms:

Expert advice & more, straight to your inbox.

Social Media

Products

Company

Assist

Legal