Debit order rejections: Incorrect bank codes

Resolved Date:02 Jan 2020 14:00 SAST
Notice ID: #4894
Start: 02 Jan 2020 11:00 SAST
Issue:Some customers have received a debit order rejection notification with the reason 'incorrect branch code', incorrectly. A notification will be sent to the customers that may safely ignore this incorrect notification.
Attending: Xneelo Engineers
Additional Information:Customers can rest assured that they will not be charged a debit order rejection fee where they have been sent a debit order rejection notification incorrectly.

Symptoms:

Some customers have received a debit order rejection notification with the reason 'incorrect branch code', incorrectly. The debit order deductions have run as per normal.