Network Notices

xneelo network unreachable - Samrand data centre

Resolved Date: 03 Dec 2019 13:00 SAST
Notice ID: #4815
Start: 03 Dec 2019 12:15 SAST
Maintenance Window: 1 hour
Issue: Electrical Failure
Attending: xneelo Engineers
Additional Information: The following rows in our Samrand data center are affected: row-access-switch1-row13-14.jnb1 row-access-switch2-row13-14.jnb1 row-access-switch1-row15-16.jnb1 row-access-switch2-row15-16.jnb1 row-access-switch1-row17-18.jnb1 UPDATE: Some Self Managed customers are still experiencing issues with connecting to their servers, our network technicians are working to resolve this.

Symptoms:

Customers may not be able to reach their websites or email during this period.