Email Error - Retry Time Not Reached

Resolved Date: 20 Nov 2023 12:00 SAST
Notice ID: #16465
Start: 20 Nov 2023 10:30 SAST
Maintenance Window: 1Hour 30Minutes
Issue: The antispam server experienced a failed process, causing a delay in emails being sent.
Attending: xneelo Engineers
Additional Information: Our administrators identified the issue to be a part of our antispam servers. The specific process on the server that identifies emails as spam was not functioning correctly, thus causing a delay in emails. This has since been rectified, and emails will be delivered as per usual going forward.


When trying to send an email, it will be held in the queue attempting retries every 15 minutes.