Email Error - Retry Time Not Reached
Resolved Date:
20 Nov 2023 12:00 SAST
Notice ID:
#16465
Start:
20 Nov 2023 10:30 SAST
Maintenance Window:
1Hour 30Minutes
Issue:
The antispam server experienced a failed process, causing a delay in emails being sent.
Attending:
xneelo Engineers
Additional Information:
Our administrators identified the issue to be a part of our antispam servers. The specific process on the server that identifies emails as spam was not functioning correctly, thus causing a delay in emails. This has since been rectified, and emails will be delivered as per usual going forward.
Symptoms:
When trying to send an email, it will be held in the queue attempting retries every 15 minutes.
