Current network status and maintenance

Current network status and maintenance

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Oct 12, 2026 11:55 AM SAST Resolved after 1d

Outgoing Email Sending Delays

Impacted:
Managed Hosting - Email

Updates

  • Oct 13, 2026 5:14 PM SAST

    We are pleased to confirm that the issue affecting outgoing email delivery has been resolved. Queued emails are now processing successfully, though delivery may still be delayed while the remaining backlog clears. Thank you for your patience.

    Resolved
  • Oct 13, 2026 3:12 PM SAST (2 hours and 1 minute earlier)

    Our upstream provider has confirmed that their fix has resolved the email delivery issue. Our email engineers have confirmed that email flow is returning to normal.

    We will continue to monitor queue levels closely. Thank you for your patience while this was resolved.

    Monitoring
  • Oct 13, 2026 9:51 AM SAST (5 hours and 20 minutes earlier)

    We are currently experiencing intermittent delays with email delivery. This issue remains escalated with our upstream provider, and we are actively awaiting their update.

    Our engineering team continues to monitor queue levels across the affected servers. We apologise for the inconvenience and appreciate your patience.

    Investigating
  • Oct 12, 2026 4:32 PM SAST (17 hours and 19 minutes earlier)

    We are pleased to share that our upstream filtering provider has applied a fix on their end to resolve the recent service disruption.

    Our email engineers are monitoring our sending queues closely as emails relay via these servers.

    Monitoring
  • Oct 12, 2026 12:36 PM SAST (3 hours and 55 minutes earlier)

    Our upstream provider has confirmed that the root cause of the issue has been identified and they are now working towards resolving the issue and restoring services.

    We do not have a fixed resolution time yet, but we will provide further updates as they become available.

    Identified
  • Oct 12, 2026 11:55 AM SAST (41 minutes earlier)

    We are currently experiencing delays in outgoing email delivery.

    What is happening: The issue stems from a service disruption with our upstream email filtering provider. We are awaiting resolution from the vendor while our email engineers monitor our sending queues closely.

    We apologise for the inconvenience and will provide further updates as soon as more information is available.

    Identified