Current network status and maintenance

Current network status and maintenance

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Sep 1, 2026 8:47 AM SAST Ongoing for 5d

Intermittent email connectivity on Shared Servers in Johannesburg

Impacted:
Managed Hosting - Email

Updates

  • Sep 4, 2026 4:46 PM SAST

    Our engineering teams will work throughout the weekend to migrate the remaining servers to our high-performance storage tier, with the goal of restoring stable email services before Monday morning.

    To complete these migrations safely and efficiently, we may need to temporarily suspend email access on specific servers. During this time, email clients and Webmail will be unable to connect, but incoming email will remain securely queued and will be delivered once the migration is complete.

    We will only take this step if absolutely necessary.

    Identified
  • Sep 4, 2026 2:34 PM SAST (2 hours and 11 minutes earlier)

    Migrations and the targeted platform adjustment rollout continue.

    Customers on servers awaiting migration may continue to experience email delays, slow performance and connection timeouts.

    Identified
  • Sep 4, 2026 1:30 PM SAST (1 hour and 3 minutes earlier)

    Migrations are continuing as planned and the targeted platform adjustment rollout remains underway. Impacted customers on servers awaiting migration may still experience temporary email delays or timeout errors.

    Identified
  • Sep 4, 2026 12:17 PM SAST (1 hour and 12 minutes earlier)

    In addition to the ongoing migrations, we are in the process of rolling out a targeted platform adjustment by moving the background system responsible for cataloguing and organising mailboxes to our high-performance storage tier.

    Ongoing Impact
    By processing these constant "directory lookups" on our faster drives, we expect this to noticeably reduce the burden on the underlying high-capacity storage. We are closely monitoring the platform right now to see if this provides the anticipated relief.

    Customers on servers awaiting migration may continue to experience email delays, slow performance and connection timeouts.

    Some customers may also receive a “failed to save to Sent folder” error after sending an email. Despite this error, the email will still have been sent successfully, although a copy may not appear in the Sent folder.

    Identified
  • Sep 4, 2026 11:04 AM SAST (1 hour and 13 minutes earlier)

    Our engineering team is steadily progressing with the careful migration of server data to the high-performance storage tier.

    Identified
  • Sep 4, 2026 10:08 AM SAST (56 minutes earlier)

    Our engineering team continues to carefully migrate server data to the high-performance storage tier. The process is progressing slowly but steadily.

    Identified
  • Sep 4, 2026 9:11 AM SAST (56 minutes earlier)

    While we have successfully migrated some servers to faster storage, we recognise that customers on servers still awaiting migration are experiencing the same level of disruption as yesterday. We are very sorry for the continued impact on your business.

    Ongoing Migrations and Temporary Impact
    Our engineers are continuing to migrate additional servers from the high-capacity storage tier to faster, high-performance storage. Safely moving large volumes of email data unfortunately takes time.

    The data transfers required for these migrations temporarily add load to the existing infrastructure. During this process, you may experience increased delays, sluggish performance or timeouts.

    This temporary impact is necessary to achieve a stable recovery. As each migration is completed, performance should improve rapidly for customers on that server, while also reducing the overall load affecting the remaining servers.

    Identified
  • Sep 4, 2026 8:13 AM SAST (57 minutes earlier)

    We are monitoring peak business-hours load to confirm that the ongoing migration of some servers to faster storage tiers has sufficiently reduced the overall burden on the high-capacity storage layer. The changes implemented thus far have reduced the load, and we are monitoring performance closely to confirm that this is sufficient to stabilise performance during peak times.

    Email remains securely queued and we have no evidence that customer messages or data have been lost.

    A detailed incident report will be shared with affected customers once service is fully restored and stable. We will continue to post updates here on our Network Status page. Our next update will be provided at 09:00 SAST.

    Identified
  • Sep 3, 2026 3:15 PM SAST (16 hours and 57 minutes earlier)

    We have successfully moved some background logging processes to our high-performance storage tier, significantly reducing the pressure on our high-capacity email storage infrastructure.

    We are continuing to migrate additional workloads away from this infrastructure to further improve email performance and reliability.

    Investigating
  • Sep 3, 2026 12:55 PM SAST (2 hours and 20 minutes earlier)

    Following our recent major operating system upgrade, our email storage infrastructure is experiencing an unexpected performance bottleneck.

    Because email hosting requires significant storage capacity, it is housed on our high-capacity storage tier. This infrastructure has historically been stable and reliable. However, the new operating system changed how data is queued and written to these drives.

    The Technical Cause
    This is a complex software-related issue rather than a hardware failure. Despite our usual testing process prior to OS updates, the new operating system has changed how certain background services process and record data. As a result, routine tasks and system logging are generating a significantly higher volume of small disk writes than expected, consuming resources needed to process email efficiently.

    Our engineers are actively implementing changes to reduce this additional load and restore normal email performance as quickly as possible.

    We apologise for the continued disruption and appreciate your patience while we work towards a stable resolution.

    Investigating
  • Sep 3, 2026 10:07 AM SAST (2 hours and 48 minutes earlier)

    Following our recent operating system upgrades, we identified an unexpected resource-balancing issue affecting some of our Shared Servers in Johannesburg. This has resulted in reduced performance across our email storage systems.

    As a result, customers may experience delays when sending and receiving email, as well as intermittent timeouts or slower connections when using Webmail, Outlook and other email applications.

    All email remains securely queued, and no messages or data have been lost.
    Our engineers have identified the root cause and are actively rolling out a configuration change across the affected servers. We expect email performance to improve progressively as the fix is implemented.

    Thank you for your patience while we work to fully restore services.

    Investigating
  • Sep 3, 2026 8:30 AM SAST (1 hour and 36 minutes earlier)

    Our engineers have rolled out mitigation steps to address the intermittent email connectivity affecting Servers in Johannesburg. These measures are currently taking effect, and some intermittent connectivity may still be experienced across webmail and email applications.

    As services stabilise, customers may also experience delays in sending and receiving email while the backlog that developed during the incident is processed.

    We continue to monitor the environment closely and will provide further updates as services return to normal.

    Investigating
  • Sep 2, 2026 3:47 PM SAST (16 hours and 42 minutes earlier)

    Our engineers are continuing their efforts to restore services on the affected servers. For now, connection remains intermittent across both webmail and email applications.

    Investigating
  • Sep 2, 2026 11:46 AM SAST (4 hours and 49 seconds earlier)

    Our engineers are actively working to restore email services on the affected servers.

    We apologise for the disruption and appreciate your continued patience.

    Investigating
  • Sep 1, 2026 4:23 PM SAST (19 hours and 23 minutes earlier)

    Our engineers are still working to identify the cause of the email delays and connectivity issues experienced on the affected servers.

    We appreciate your patience and understanding while we work to restore services to normal.

    Investigating
  • Sep 1, 2026 8:47 AM SAST (7 hours and 35 minutes earlier)

    We are currently investigating email sending delays and connectivity issues affecting some of our servers. Our team is actively working to resolve the issue, and we will share updates as soon as more information becomes available. We appreciate your patience.

    Identified