Current network status and maintenance

Current network status and maintenance

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Sep 1, 2026 8:47 AM SAST Ongoing for 4d

Intermittent email connectivity on Shared Servers in Johannesburg

Impacted:
Managed Hosting - Email

Updates

  • Sep 3, 2026 3:15 PM SAST

    We have successfully moved some background logging processes to our high-performance storage tier, significantly reducing the pressure on our high-capacity email storage infrastructure.

    We are continuing to migrate additional workloads away from this infrastructure to further improve email performance and reliability.

    Investigating
  • Sep 3, 2026 12:55 PM SAST (2 hours and 20 minutes earlier)

    Following our recent major operating system upgrade, our email storage infrastructure is experiencing an unexpected performance bottleneck.

    Because email hosting requires significant storage capacity, it is housed on our high-capacity storage tier. This infrastructure has historically been stable and reliable. However, the new operating system changed how data is queued and written to these drives.

    The Technical Cause
    This is a complex software-related issue rather than a hardware failure. Despite our usual testing process prior to OS updates, the new operating system has changed how certain background services process and record data. As a result, routine tasks and system logging are generating a significantly higher volume of small disk writes than expected, consuming resources needed to process email efficiently.

    Our engineers are actively implementing changes to reduce this additional load and restore normal email performance as quickly as possible.

    We apologise for the continued disruption and appreciate your patience while we work towards a stable resolution.

    Investigating
  • Sep 3, 2026 10:07 AM SAST (2 hours and 48 minutes earlier)

    Following our recent operating system upgrades, we identified an unexpected resource-balancing issue affecting some of our Shared Servers in Johannesburg. This has resulted in reduced performance across our email storage systems.

    As a result, customers may experience delays when sending and receiving email, as well as intermittent timeouts or slower connections when using Webmail, Outlook and other email applications.

    All email remains securely queued, and no messages or data have been lost.
    Our engineers have identified the root cause and are actively rolling out a configuration change across the affected servers. We expect email performance to improve progressively as the fix is implemented.

    Thank you for your patience while we work to fully restore services.

    Investigating
  • Sep 3, 2026 8:30 AM SAST (1 hour and 36 minutes earlier)

    Our engineers have rolled out mitigation steps to address the intermittent email connectivity affecting Servers in Johannesburg. These measures are currently taking effect, and some intermittent connectivity may still be experienced across webmail and email applications.

    As services stabilise, customers may also experience delays in sending and receiving email while the backlog that developed during the incident is processed.

    We continue to monitor the environment closely and will provide further updates as services return to normal.

    Investigating
  • Sep 2, 2026 3:47 PM SAST (16 hours and 42 minutes earlier)

    Our engineers are continuing their efforts to restore services on the affected servers. For now, connection remains intermittent across both webmail and email applications.

    Investigating
  • Sep 2, 2026 11:46 AM SAST (4 hours and 49 seconds earlier)

    Our engineers are actively working to restore email services on the affected servers.

    We apologise for the disruption and appreciate your continued patience.

    Investigating
  • Sep 1, 2026 4:23 PM SAST (19 hours and 23 minutes earlier)

    Our engineers are still working to identify the cause of the email delays and connectivity issues experienced on the affected servers.

    We appreciate your patience and understanding while we work to restore services to normal.

    Investigating
  • Sep 1, 2026 8:47 AM SAST (7 hours and 35 minutes earlier)

    We are currently investigating email sending delays and connectivity issues affecting some of our servers. Our team is actively working to resolve the issue, and we will share updates as soon as more information becomes available. We appreciate your patience.

    Identified