Incident History

History

February 11 6:00 PM SAST until February 18 8:00 PM SAST
Planned maintenance: 1110 - Cape Town Preventative Fibre Maintenance
Completed
February 13 11:12 PM SAST
The scheduled maintenance has been completed.
Scheduled
February 11 10:43 AM SAST
  • Maintenance window: 2 Hours
  • Attending: xneelo Engineers
  • Summary: Our third party Fibre provider has scheduled maintenance that may affect our current fibers on that path. We will therefore move the fibre paths to run over our primary fibre provider to avoid being affected by fibre works on the third party’s path.
Traffic will route via the alternate link during the fibre moves. No downtime is expected.
  • Symptoms: No downtime is expected.
February 11 11:00 AM SAST until February 11 2:00 PM SAST
Planned maintenance: 1108 - Cape Town Data Centre move: Infrastructure servers
Completed
February 11 12:58 PM SAST
The scheduled maintenance has been completed.
In Progress
February 11 12:57 PM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 11 11:12 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
February 10 4:34 PM SAST
Maintenance window: 3 HoursAttending: xneelo EngineersSummary: We will be moving our Infrastructure servers from Great Westerford to Brackenfell as part of our Data Centre move. During this time, we will be unable to support you with Operating System installations, Remote Management Interface (RMI) resets, and server monitoring. This will include the use of the Linux install and Rescue System tools via the xneelo control panel. Please monitor your servers during this period and let us know should you require further support. Symptoms: The following services will be unavailable:
  • Linux installations
  • Rescue System
  • Server monitoring
  • Operating System (OS) Installations
  • Remote Management Interface (RMI) Resets
February 10 10:30 AM SAST until February 10 11:00 AM SAST
Emergency maintenance: 1107 - www71.cpt1.host-h.net hardware replacement
Completed
February 10 10:47 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 10 9:54 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: www71.cpt1.host-h.net hardware swap out
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 10 12:30 AM SAST until February 10 6:00 AM SAST
Planned maintenance: 1096 - Cape Town Data Centre move - 10 February 2025 (batch 3)
Completed
February 10 3:15 AM SAST
Our Data Centre Engineers have completed the relocation of servers affected during this session and servers are now back online. Affected email and websites will now be reachable again.
Completed
February 10 2:19 AM SAST
The servers have arrived at the new data center and will be connected soon.
Completed
February 10 12:45 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will begin shortly.
Scheduled
February 7 9:28 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
www9.cpt1.host-h.net www77.cpt1.host-h.net www41.cpt1.host-h.net www40.cpt1.host-h.net www42.cpt1.host-h.net www46.cpt1.host-h.net www75.cpt1.host-h.net www43.cpt1.host-h.net www39.cpt1.host-h.net www44.cpt1.host-h.net www22.cpt1.host-h.net www47.cpt1.host-h.net www51.cpt1.host-h.net www72.cpt1.host-h.net www73.cpt1.host-h.net www76.cpt1.host-h.net www9.cpt4.host-h.net www4.cpt1.host-h.net www83.cpt1.host-h.net www61.cpt1.host-h.net www84.cpt1.host-h.net www14.cpt1.host-h.net www74.cpt1.host-h.net www34.cpt4.host-h.net www21.cpt1.host-h.net www23.cpt1.host-h.net www86.cpt1.host-h.net www25.cpt1.host-h.net www26.cpt1.host-h.net www95.cpt1.host-h.net www35.cpt4.host-h.net www67.cpt1.host-h.net www70.cpt1.host-h.net
February 10 12:30 AM SAST until February 10 3:00 AM SAST
Planned maintenance: 1102 - Email Support and Webmail access
Completed
February 10 3:40 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 7 5:19 PM SAST
  • Maintenance window: 2 hr 30 min
  • Attending: xneelo Engineers
  • Summary: Several of our servers will be moving from our Great Westerford Data Centre to the Open Access Data Centres in Brakenfell (Cape Town) on the 10th of February 2025.
This maintenance will temporarily impact the following services between 12:30 am and 3:00 am on the 10th of February 2025:
  • Email Support: Our ability to assist you via email.
  • Webmail Access: Access to mailboxes for domains with email services hosted in Cape Town.
During this period, we encourage you to contact us via our Chat platform instead of email for any support queries.
  • Symptoms: Email support from our team may be delayed and Webmail will not be accessible for Cape Town hosted mailboxes.
February 9 11:15 PM SAST until February 10 6:00 AM SAST
Planned maintenance: 1095 - Cape Town Data Centre move - 9 February 2025 (batch 2)
Completed
February 10 1:33 AM SAST
Our Data Centre Engineers have completed the relocation of servers affected during this session and servers are now back online. Affected email and websites will now be reachable again.
Completed
February 10 12:44 AM SAST
The servers have arrived at the new data center and will be connected soon.
Completed
February 9 11:17 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will begin shortly.
Scheduled
February 7 9:26 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi15.cpt4.host-h.net dedi39.cpt4.host-h.net dedi255.cpt1.host-h.net dedi353.cpt4.host-h.net dedi315.cpt4.host-h.net dedi350.cpt4.host-h.net dedi294.cpt4.host-h.net dedi299.cpt4.host-h.net dedi286.cpt4.host-h.net dedi300.cpt4.host-h.net dedi246.cpt4.host-h.net dedi322.cpt4.host-h.net dedi359.cpt4.host-h.net dedi131.cpt4.host-h.net dedi181.cpt4.host-h.net dedi358.cpt4.host-h.net dedi321.cpt4.host-h.net dedi276.cpt4.host-h.net dedi357.cpt4.host-h.net dedi346.cpt4.host-h.net dedi288.cpt4.host-h.net dedi256.cpt4.host-h.net dedi348.cpt4.host-h.net www5.cpt1.host-h.net www6.cpt1.host-h.net www8.cpt1.host-h.net www37.cpt1.host-h.net www7.cpt1.host-h.net
February 9 10:00 PM SAST until February 9 11:00 PM SAST
Planned maintenance: 1099 - www59.cpt1.host-h.net hardware upgrade 2nd phase
Completed
February 7 11:30 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 7 11:25 AM SAST
  • Maintenance window: 1hr
  • Attending: xneelo Engineers
  • Summary: 2nd phase of drive upgrades
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 9 10:00 PM SAST until February 10 6:00 AM SAST
Planned maintenance: 1094 - Cape Town Data Centre move - 9 February 2025 (batch 1)
Completed
February 10 12:45 AM SAST
Our Data Centre Engineers have completed the relocation of servers affected during this session and servers are now back online. Affected email and websites will now be reachable again.
Completed
February 9 11:13 PM SAST
The servers have arrived at the new data center and will be connected soon.
Completed
February 9 9:55 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will begin shortly.
Scheduled
February 7 9:24 AM SAST
  • Maintenance window: 8hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi219.cpt4.host-h.net dedi237.cpt4.host-h.net dedi297.cpt4.host-h.net dedi233.cpt4.host-h.net dedi329.cpt4.host-h.net dedi304.cpt4.host-h.net dedi305.cpt4.host-h.net dedi269.cpt4.host-h.net dedi361.cpt4.host-h.net dedi327.cpt4.host-h.net dedi234.cpt4.host-h.net dedi309.cpt4.host-h.net dedi296.cpt4.host-h.net dedi258.cpt4.host-h.net dedi342.cpt4.host-h.net dedi239.cpt4.host-h.net dedi262.cpt4.host-h.net dedi278.cpt4.host-h.net dedi298.cpt4.host-h.net dedi249.cpt4.host-h.net dedi255.cpt4.host-h.net dedi220.cpt4.host-h.net dedi257.cpt4.host-h.net dedi216.cpt4.host-h.net dedi284.cpt4.host-h.net www68.cpt1.host-h.net www59.cpt1.host-h.net www60.cpt1.host-h.net www69.cpt1.host-h.net www91.cpt1.host-h.net www3.cpt1.host-h.net
February 9 6:00 AM SAST until February 9 7:00 AM SAST
Planned maintenance: 1100 - Hardware Upgrade: Multiple shared servers
Completed
February 9 7:36 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 7 2:50 PM SAST
  • Maintenance window: 1 hour
  • Attending: xneelo Engineers
  • Summary: Full hardware upgrade of 4 shared servers -better motherboard, CPU and RAM increase. www132.jnb2.host-h.net www85.jnb2.host-h.net www74.jnb2.host-h.net www538.jnb1.host-h.net.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 9 3:00 AM SAST until February 9 3:45 AM SAST
Planned maintenance: 1092 - .COM, .NET Registry Maintenance
Completed
February 9 3:50 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 6 3:09 PM SAST
  • Maintenance window: 45 min
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .com and .net domains may not be available.
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