Incident History

History

March 13 6:00 PM SAST until March 13 6:30 PM SAST
Planned maintenance: 1206 - sql29.cpt3.host-h.net
Completed
March 13 6:08 PM SAST
The scheduled maintenance has been completed.
Scheduled
March 13 9:50 AM SAST
  • Point of impact: 197.221.1.15
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
Scheduled
March 13 9:49 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk Replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
March 13
Intermittent errors with website and email hosting services
Resolved
March 17 8:47 AM SAST
The impact experienced in relation to the ZA Registry Consortium's (ZARC) communicated high traffic on .ZA name servers has resolved.
Identified
March 14 8:22 AM SAST
We have received official communication from the ZA Registry Consortium (ZARC) regarding high traffic on .ZA Name Servers, impacting DNS lookups. Additionally, the Google public DNS infrastructure is intermittently experiencing lookup failures.How does this impact you? Failed DNS lookups will cause your domain’s email and website services to become unreachable, leading to intermittent disruptions.As these interruptions are externally managed, we will continue to provide updates and adjust our status page accordingly.For more information please refer to the following: https://status.zarc.net.za/ https://status.zarc.net.za/incidents/30 https://downdetector.co.za/status/googlepublicdns/
Investigating
March 13 2:34 PM SAST
Investigations have indicated that there are external DNS lookup failures, we are continuing to investigate.
Investigating
March 13 12:42 PM SAST
We are currently experiencing a DNS issue resulting in email and website services being intermittently unavailable. Due to the issue, customers are not able to place transfer requests for .co.za domains. Our engineers are currently investigating the issue and will be updating our Network Status page with the latest updates.
March 13 6:00 AM SAST until March 13 7:00 AM SAST
Planned maintenance: 1205 - Multiple Shared Servers - full hardware upgrade
Completed
March 13 6:40 AM SAST
The scheduled maintenance has been completed.
Scheduled
March 12 4:02 PM SAST
  • Point of impact 197.221.2.40, 197.221.14.188 & 197.221.14.89
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: www40.cpt1.host-h.net, www33.cpt4.host-h.net & www10.cpt4.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
March 12 3:34 PM SAST until March 12 4:00 PM SAST
Planned maintenance: 1204 - Planned maintenance: konsoleH / xCP: Managed Shared (www) Traffic Usage Tool
Completed
March 12 3:40 PM SAST
The scheduled maintenance has been completed.
Scheduled
March 12 3:35 PM SAST
  • Maintenance window: 25 Min
  • Attending: xneelo Engineers
  • Summary: The Managed Shared Traffic Usage tool in konsoleH / xCP will be unavailable for 10 to 15 minutes during the maintenance window
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
March 12 6:30 AM SAST until March 12 7:00 AM SAST
Planned maintenance: 1202 - www19.cpt4.host-h.net
Completed
March 12 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
March 11 2:36 PM SAST
  • Point of impact 197.221.14.118
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
March 11 9:00 PM SAST until March 12 1:00 AM SAST
Planned maintenance: 1203 - Managed server patching
Completed
March 12 12:59 AM SAST
The scheduled maintenance has been completed.
Scheduled
March 11 2:57 PM SAST
  • Maintenance window: 4 hours
  • Attending: xneelo Engineers
  • Summary: Security patching
  • Symptoms: Websites and KonsoleH hosted on the affected servers will be briefly inaccessible during the maintenance window.
March 10 10:00 PM SAST until March 10 11:00 PM SAST
Planned maintenance: 1200 - Canary server patching
Completed
March 10 10:33 PM SAST
The scheduled maintenance has been completed.
Scheduled
March 10 4:53 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Security patching
  • Symptoms: Websites and KonsoleH hosted on the affected server will be briefly inaccessible during the maintenance window.
March 10 2:33 PM SAST until March 17 2:33 PM SAST
Planned maintenance: 1199 - Multiple SQL Servers - sql26.cpt3.host-h.net & sql9.cpt1.host-h.net
Completed
March 10 6:28 PM SAST
The scheduled maintenance has been completed.
Scheduled
March 10 2:37 PM SAST
  • Point of impact: 197.221.0.248 & 197.221.10.131
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Replace faulty hard drive.
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
March 10 6:30 AM SAST until March 10 7:00 AM SAST
Emergency maintenance: 1197 - www17.cpt1.host-h.net and www9.cpt3.host-h.net drive maintenance
Completed
March 10 6:35 AM SAST
The scheduled maintenance has been completed.
Scheduled
March 10 6:20 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: www17.cpt1.host-h.net and www9.cpt3.host-h.net drive maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
March 10 6:30 AM SAST until March 10 7:00 AM SAST
Emergency maintenance: 1198 - Drive maintenance - www416.jnb1.host-h.net
Completed
March 10 6:56 AM SAST
The scheduled maintenance has been completed.
Scheduled
March 10 6:30 AM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Drive replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
← Back to current status