Incident History

History

December 5, 2024 9:20 PM SAST until December 12, 2024 10:30 PM SAST
Emergency maintenance: 954 - Emergency maintenance: sql17.cpt2.host-h.net
Completed
December 5, 2024 9:58 PM SAST
Our Data Centre Technicians have power-cycled the server and it is back online. Affected websites will now be reachable again
Scheduled
December 5, 2024 9:28 PM SAST
  • Maintenance window: 1 hour
  • Attending: xneelo Engineers
  • Summary: The server is currently unavailable
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 5, 2024 11:00 AM SAST until December 5, 2024 1:00 PM SAST
Planned maintenance: 952 - .TV Registry Maintenance
Completed
December 10, 2024 11:40 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 3, 2024 8:26 AM SAST
  • Maintenance window: 2 hours
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .tv domains may not be available.
December 5, 2024 6:30 AM SAST until December 5, 2024 7:00 AM SAST
Planned maintenance: 949 - www3.cpt2.host-h.net
Completed
December 6, 2024 8:14 PM SAST
The scheduled maintenance has been completed.
Scheduled
December 2, 2024 5:16 PM SAST
  • Point of impact: 41.204.202.3
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 2nd phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
December 2, 2024 5:15 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 2nd phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 4, 2024 10:00 PM SAST until December 5, 2024 1:00 AM SAST
Planned maintenance: 951 - Planned Maintenance - www521.jnb1.host-h.net
Completed
December 4, 2024 11:45 PM SAST
The scheduled maintenance has been completed.
Scheduled
December 2, 2024 10:05 PM SAST
  • Maintenance window: 3 Hours
  • Attending: xneelo Engineers
  • Summary: File system maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 4, 2024 10:00 PM SAST until December 5, 2024 1:00 AM SAST
Planned maintenance: 950 - Planned Maintenance - sql2.cpt2.host-h.net
Completed
December 4, 2024 11:44 PM SAST
The scheduled maintenance has been completed.
Scheduled
December 2, 2024 10:03 PM SAST
  • Maintenance window: 3 Hours
  • Attending: xneelo Engineers
  • Summary: File system maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 4, 2024 6:30 AM SAST until December 4, 2024 7:00 AM SAST
Planned maintenance: 947 - www54.cpt3.host-h.net
Completed
December 4, 2024 6:46 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 2, 2024 4:18 PM SAST
  • Point of impact: 197.221.14.54
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
December 2, 2024 4:17 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 4, 2024 6:00 AM SAST until December 4, 2024 6:30 AM SAST
Planned maintenance: 948 - www3.cpt2.host-h.net
Completed
December 4, 2024 6:11 AM SAST
The scheduled maintenance has been completed.
Scheduled
December 2, 2024 4:57 PM SAST
  • Point of impact: 41.204.202.3
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 1st phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
December 2, 2024 4:56 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 1st phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
December 2, 2024
Intermittent Card Payment Failures
Monitoring
December 3, 2024 8:04 AM SAST
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT.
December 1, 2024
Inbound Xneelo Support Emails (Contact Centre) Down
Resolved
December 1, 2024 10:28 AM SAST
Inbound emails to the xneelo support email addresses (our Contact Centre) are currently down. Please make use of telephone lines or our LiveChat platform on our website, or via your xneelo Control Panel if you need to reach us. 087 071 0066 / 0861 0861 08 International: +27 21 970 2000
November 29, 2024 9:32 PM SAST until December 6, 2024 9:32 PM SAST
Emergency maintenance: 942 - sql37.cpt3.host-h.net disk replacement
Completed
November 29, 2024 9:44 PM SAST
The scheduled maintenance has been completed.
Scheduled
November 29, 2024 9:33 PM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: disk replacement
  • Symptoms: Databases hosted on the affected server will be inaccessible during the maintenance window.
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