Incident History

History

May 21, 2024
Card Payments Temporarily Unavailable
Resolved
May 21, 2024 10:23 AM SAST
This has been resolved. Card payments can now be processed via the DPO payment platform. We apologise for any inconvenience.
Investigating
May 21, 2024 9:32 AM SAST
Card payments are currently unavailable. Please make payment via EFT or Direct Deposit. Thank you for your patience while we investigate the matter.
May 20, 2024
Let's Encrypt SSL certificates failing to auto-renew on German hosted servers
Resolved
May 20, 2024 1:48 PM SAST
The issue has been resolved and the Let's Encrypt SSL certificates are able to auto-renew and generate again
Identified
May 20, 2024 1:28 PM SAST
We have identified the cause and are remedying the issue
Investigating
May 20, 2024 12:59 PM SAST
The issue is currently under investigation with our xneelo Engineers
May 20, 2024 6:40 AM SAST until May 27, 2024 7:10 AM SAST
Emergency maintenance: 503 - Drive Failure: www34.jnb2.host-h.net -
Completed
May 20, 2024 7:30 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 20, 2024 6:27 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive Failure: www34.jnb2.host-h.net -
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 20, 2024 6:30 AM SAST until May 20, 2024 7:00 AM SAST
Planned maintenance: 502 - www34.cpt2.host-h.net
Completed
May 20, 2024 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 20, 2024 6:10 AM SAST
Point of impact: 41.204.202.34
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive Replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 19, 2024 3:00 AM SAST until May 19, 2024 3:45 AM SAST
Planned maintenance: 501 - .COM, .NET Registry Maintenance
Completed
May 20, 2024 12:06 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 20, 2024 12:05 PM SAST
  • Maintenance window: 45 min
  • Attending: Registry Engineers
  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .COM and .NET domains may not be available.
May 16, 2024 6:00 PM SAST until May 16, 2024 6:59 PM SAST
Planned maintenance: 500 - sql19.cpt3.host-h.net
Completed
May 16, 2024 6:21 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 16, 2024 11:17 AM SAST
Point of impact: 197.221.0.113
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Drive Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
May 16, 2024 6:30 AM SAST until May 16, 2024 7:00 AM SAST
Planned maintenance: 496 - www15.cpt4.host-h.net
Completed
May 16, 2024 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 15, 2024 10:09 AM SAST
point of impact: 197.221.14.106
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 2nd phase - hardware upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 16, 2024 6:00 AM SAST until May 16, 2024 7:30 AM SAST
Planned maintenance: 498 - Software Upgrade - Managed Shared Canary Servers
Completed
May 16, 2024 8:09 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 16, 2024 6:00 AM SAST
Planned maintenance: 498 - Software Upgrade - Managed Shared Canary Servers
  • Maintenance window: 1hr 30min
  • Attending: xneelo Engineers
  • Summary: Planned operating system upgrade will be taking place. Websites and email hosted on the affected servers may be inaccessible during the maintenance window:
www12.flk1.host-h.net www36.flk1.host-h.net www110.nur4.host-h.net www16.jnb1.host-h.net www110.jnb2.host-h.net www500.jnb3.host-h.net www16.jnb2.host-h.net www14.jnb1.host-h.net www125.jnb2.host-h.net www504.jnb1.host-h.net www510.jnb3.host-h.net www.10.cpt2.host-h.net www39.cpt4.host-h.net www12.cpt3.host-h.net www56.cpt3.host-h.net www.10.cpt4.host-h.net www28.cpt1.host-h.net www12.cpt4.host-h.net www13.cpt1.host-h.net www25.cpt3.host-h.net www30.cpt2.host-h.net
  • Symptoms: Websites and email hosted on the affected servers may be inaccessible during the maintenance window.
May 15, 2024 6:30 AM SAST until May 15, 2024 7:00 AM SAST
Planned maintenance: 494 - www15.cpt4.host-h.net
Completed
May 15, 2024 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 14, 2024 7:54 AM SAST
point of impact: 197.221.14.106
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 1st phase - hardware upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 15, 2024 6:30 AM SAST until May 15, 2024 7:00 AM SAST
Planned maintenance: 493 - sql30.jnb1.host-h.net
Completed
May 15, 2024 6:52 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 14, 2024 10:50 AM SAST
Planned maintenance: 493 - sql30.jnb1.host-h.net
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive upgrade 2nd phase
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
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