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Incident history

https://xneelostatus.co.za/history?date=2025-07-01 Aug 2025 - Oct 2025 https://xneelostatus.co.za/history?date=2026-01-31
October
.ME Registry Maintenance - Planned maintenance - 1680
Completed

The scheduled maintenance has been completed.
October 06, 11:20 AM SAST
Server reboot - www1.jnb3.host-h.net - Planned maintenance - 1679
Completed

The scheduled maintenance has been completed.
October 06, 10:43 AM SAST
Managed server patching - Planned maintenance - 1678
Completed

The scheduled maintenance has been completed.
October 06, 10:36 AM SAST
Canary server patching - Planned maintenance - 1677
Completed

The scheduled maintenance has been completed.
October 06, 10:33 AM SAST
Emergency maintenance on www40.cpt3.host-h.net - Emergency maintenance - 1676
Completed

The scheduled maintenance has been completed.
October 06, 10:12 AM SAST
sql26.cpt1.host-h.net - Planned maintenance - 1674
Completed

The scheduled maintenance has been completed.
October 04, 6:53 AM SAST
.CO Registry Maintenance - Planned maintenance - 1673
Completed

The scheduled maintenance has been completed.
October 03, 12:32 PM SAST
Cable Management Maintenance - Multiple Sql servers - Planned maintenance - 1672
Completed

The scheduled maintenance has been completed.
October 03, 10:57 AM SAST
Cable Management Maintenance - Multiple Shared Servers - Planned maintenance - 1671
Completed

The scheduled maintenance has been completed.
October 03, 10:54 AM SAST
Routine maintenance on the A feed UPS - Planned maintenance - 1670
Completed

The scheduled maintenance has been completed.
October 07, 4:00 PM SAST
Multiple JHB Shared servers hardware upgrades - Planned maintenance - 1669
Completed

The scheduled maintenance has been completed.
October 02, 11:08 AM SAST
Cable Management Maintenance - Multiple Sql servers - Planned maintenance - 1668
Completed

The scheduled maintenance has been completed.
October 02, 9:50 AM SAST
Cable Management Maintenance - Multiple Shared Servers - Planned maintenance - 1667
Completed

The scheduled maintenance has been completed.
October 02, 9:47 AM SAST
September
Control Panels Unavailable
Resolved

Both control panels are currently inaccessible. Our engineers are investigating the matter.
September 30, 1:46 PM SAST

Resolved after 0m

.EU Registry Maintenance - Planned maintenance - 1663
Completed

The scheduled maintenance has been completed.
September 29, 3:31 PM SAST
www29.cpt3.host-h.net - Planned maintenance - 1662
Completed

The scheduled maintenance has been completed.
September 29, 2:44 PM SAST
sql12.cpt2.host-h.net - Planned maintenance - 1661
Completed

The scheduled maintenance has been completed.
September 29, 10:02 AM SAST
Email issue with New Outlook
Identified

Customers using the New Outlook email application may currently experience some of the following issues relating to a bug in the New Outlook email application:

  • Email sending and receiving delays
  • Attachment errors
  • Missing folders in shared accounts
  • Failure to launch the application

Recommended Actions
- Switch back to Classic Outlook (Help > Revert to old Outlook) for better stability.
- Remove and re-add your mailbox (ensure you back up first).
- Contact Microsoft Support if the issue persists.
September 29, 10:02 AM SAST

Ongoing for 10d

Disk swaps www29.cpt3.host-h.net and www63.cpt3.host-h.net - Emergency maintenance - 1659
Completed

The scheduled maintenance has been completed.
September 29, 6:03 AM SAST
www56.jnb2.host-h.net - Emergency Maintenance - Emergency maintenance - 1658
Completed

The scheduled maintenance has been completed.
September 28, 9:33 PM SAST
Email software upgrade - Managed Servers - Planned maintenance - 1657
Completed

The scheduled maintenance has been completed.
September 29, 2:51 AM SAST
.DE Domain Registry Maintenance - Planned maintenance - 1656
Completed

The scheduled maintenance has been completed.
September 26, 9:12 AM SAST
Webmail Service Slowness
Resolved

Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts.

Our engineers are investing this matter.
September 25, 12:23 PM SAST

Resolved after 0m

www9.cpt4.host-h.net hardware upgrade - Planned maintenance - 1653
Completed

The scheduled maintenance has been completed.
September 25, 10:56 AM SAST
Cable Maintenance Multiple Cape Town MySQL Servers 2nd batch - Planned maintenance - 1652
Completed

The scheduled maintenance has been completed.
September 25, 10:54 AM SAST
Cable Maintenance Multiple Cape Town Servers 2nd batch - Planned maintenance - 1651
Completed

The scheduled maintenance has been completed.
September 25, 10:52 AM SAST
Cable Maintenance Multiple Cape Town MySQL Servers - Planned maintenance - 1650
Completed

The scheduled maintenance has been completed.
September 25, 10:40 AM SAST
Cable Maintenance Multiple Cape Town Shared Servers - Planned maintenance - 1649
Completed

The scheduled maintenance has been completed.
September 25, 10:36 AM SAST
sql16.cpt2.host-h.net disk swap out - Planned maintenance - 1648
Completed

The scheduled maintenance has been completed.
September 23, 2:46 PM SAST
.me Domain Registry Maintenance - Planned maintenance - 1645
Completed

The scheduled maintenance has been completed.
September 22, 4:38 PM SAST
Managed server patching - Planned maintenance - 1644
Completed

The scheduled maintenance has been completed.
September 22, 1:58 PM SAST
Canary server patching - Planned maintenance - 1643
Completed

The scheduled maintenance has been completed.
September 22, 1:55 PM SAST
Email Software Updates - Duplicate Emails
Resolved

Due to a recent software upgrades, some email programmes connecting via POP may download certain emails again. The cause has been identified and a fix applied for this.

If you have been impacted by this, you can delete the duplicate emails on your email programme as no further duplications should occur.

We apologise for the inconvenience caused.
September 22, 10:25 AM SAST

Resolved after 0m

Drive replacement : www414.jnb1.host-h.net (196.22.142.2) - Emergency maintenance - 1641
Completed

The scheduled maintenance has been completed.
September 22, 12:40 AM SAST
www40.cpt3.host-h.net - Planned maintenance - 1640
Completed

The scheduled maintenance has been completed.
September 20, 7:52 AM SAST
sql18.cpt1.host-h.net - Planned maintenance - 1639
Completed

The scheduled maintenance has been completed.
September 19, 4:26 PM SAST
www26.cpt3.host-h.net - Planned maintenance - 1638
Completed

The scheduled maintenance has been completed.
September 19, 2:56 PM SAST
SiteBuilder launcher unavailable
Resolved

The SiteBuilder launcher is currently inaccessible. Please note that websites remain accessible. Our team is investigating and we’ll share updates as soon as possible.
September 18, 10:46 AM SAST

Resolved after 0m

Hardware upgrade - Planned maintenance - 1636
Completed

The scheduled maintenance has been completed.
September 18, 9:38 AM SAST
Email software upgrade - Managed Shared Canary Servers - Planned maintenance - 1635
Completed

The scheduled maintenance has been completed.
September 21, 8:45 PM SAST
Cable Management Maintenance - Multiple Sql Servers - Planned maintenance - 1634
Completed

The scheduled maintenance has been completed.
September 18, 9:17 AM SAST
Cable Management Maintenance - Multiple Shared Servers - Planned maintenance - 1633
Completed

The scheduled maintenance has been completed.
September 18, 9:07 AM SAST
Cable Management Maintenance - Multiple Sql Servers - Planned maintenance - 1632
Completed

The scheduled maintenance has been completed.
September 18, 8:47 AM SAST
.COM/.NET Registry Maintenance - Planned maintenance - 1631
Completed

Scheduled from September 21, 03:00 AM SAST until September 21, 03:45 AM SAST

  • Maintenance window: 45 minutes

  • Attending: Registry Engineers

  • Symptoms: During the maintenance window, availability checks, registrations, renewals, and updates for .com/.net domains may not be available.
September 18, 8:22 AM SAST
www15.cpt4.host-h.net - Planned maintenance - 1628
Completed

The scheduled maintenance has been completed.
September 17, 9:14 AM SAST
Restore Backup tool failing to restore individual files in konsoleH and xneelo Control Panel
Resolved

Restore Backup tool is failing to restore individual files, which includes multiple domains in konsoleH and xneelo Control Panel.

Our system administrators are currently investigating the issue.

September 17, 8:18 AM SAST

Resolved after 0m

www51.cpt2.host-h.net - Planned maintenance - 1626
Completed

The scheduled maintenance has been completed.
September 16, 9:07 AM SAST
Domain Registration, Transfer, and Updates Unavailable
Resolved

There is currently an issue affecting new domain registrations, transfers and domain updates.

We are in contact with the registry engineers to resolve this issue as soon as possible.

September 15, 4:41 PM SAST

Resolved after 0m

TruServ Servers Failing to Boot After Windows 2025 Update
Monitoring

We will continue to monitor closely and address any individual cases as they arise.
September 23, 11:14 AM SAST

Ongoing for 24d

Managed server patching - Planned maintenance - 1622
Completed

The scheduled maintenance has been completed.
September 15, 11:44 AM SAST
Canary server patching - Planned maintenance - 1621
Completed

The scheduled maintenance has been completed.
September 15, 11:42 AM SAST
Filesystem maintenance - www95.jnb2.host-h.net (41.203.18.239) - Planned maintenance - 1620
Completed

The scheduled maintenance has been completed.
September 15, 11:38 AM SAST
Multiple Shared Servers - Hadware Upgrade - Planned maintenance - 1619
Completed

The scheduled maintenance has been completed.
September 15, 8:36 AM SAST
sql18.cpt3.host-h.net disk swap out - Emergency maintenance - 1618
Completed

The scheduled maintenance has been completed.
September 15, 6:18 AM SAST
Drive replacement : www24.jnb1.host-h.net (196.22.132.24) - Emergency maintenance - 1617
Completed

The scheduled maintenance has been completed.
September 15, 6:11 AM SAST
www26.cpt3.host-h.net - Planned maintenance - 1615
Completed

The scheduled maintenance has been completed.
September 13, 5:30 AM SAST
Multiple Shared Servers - Planned maintenance - 1614
Completed

The scheduled maintenance has been completed.
September 12, 1:37 PM SAST
sql16.cpt4.host-h.net - Planned maintenance - 1612
Completed

The scheduled maintenance has been completed.
September 12, 11:43 AM SAST
Email service upgrade - www510.jnb1.host-h.net - Planned maintenance - 1611
Completed

The scheduled maintenance has been completed.
September 12, 9:11 AM SAST
www36.flk1.host-h.net Emergency File System Maintenance - Emergency maintenance - 1610
Completed

The scheduled maintenance has been completed.
September 11, 1:23 PM SAST
PHP Upgrades - Multiple Shared Servers in Johannesburg (JNB2) - Planned maintenance - 1607
Completed

The scheduled maintenance has been completed.
September 11, 5:37 AM SAST
www13.cpt3.host-h.net - Planned maintenance - 1606
Completed

The scheduled maintenance has been completed.
September 10, 12:14 PM SAST
Recursive DNS infrastructure relocation - Planned maintenance - 1605
Completed

The scheduled maintenance has been completed.
September 10, 11:42 AM SAST
Cable Management Maintenance - Multiple Sql servers - Planned maintenance - 1604
Completed

The scheduled maintenance has been completed.
September 10, 11:15 AM SAST
Cable Management Maintenance - Multiple Sql servers - Planned maintenance - 1603
Completed

The scheduled maintenance has been completed.
September 10, 11:09 AM SAST
Email service upgrade - www510.jnb1.host-h.net - Planned maintenance - 1602
Completed

The scheduled maintenance has been completed.
September 10, 10:34 AM SAST
PHP Upgrades - Multiple servers in Johannesburg and Germany - Planned maintenance - 1601
Completed

The scheduled maintenance has been completed.
September 10, 6:05 AM SAST
Managed Server Patches - Planned maintenance - 1599
Completed

The scheduled maintenance has been completed.
September 09, 3:36 PM SAST
Domain Search Unavailable For New Domain Registrations
Resolved

We are currently experiencing an issue affecting new domain registrations.

Our team is actively investigating and working on restoring full functionality as quickly as possible.
September 09, 3:14 PM SAST

Resolved after 0m

Xneelo Cache Service - Currently Unavailable
Resolved

Websites using our Cache feature are currently unavailable. Our Engineers are investigating this matter.
September 09, 11:06 AM SAST

Resolved after 0m

PHP Upgrades - Multiple Servers in Cape Town and Johannesburg - Planned maintenance - 1596
Completed

The scheduled maintenance has been completed.
September 09, 5:57 AM SAST
Canary server patching - Planned maintenance - 1595
Completed

The scheduled maintenance has been completed.
September 08, 1:11 PM SAST
Domain Registration, Transfer, and Update Delays
Resolved

We are currently experiencing an issue affecting new domain registrations and domain updates.

Our team is actively investigating and working on restoring full functionality as quickly as possible.
September 05, 1:57 PM SAST

Resolved after 0m

PHP Upgrades - Multiple Servers in Cape Town (CPT3) - Planned maintenance - 1593
Completed

The scheduled maintenance has been completed.
September 04, 5:50 AM SAST
Cable Maintenance Multiple Cape Town Servers 2nd batch - Planned maintenance - 1590
Completed

The scheduled maintenance has been completed.
September 03, 11:11 AM SAST
Cable Maintenance Multiple Cape Town Servers - Planned maintenance - 1589
Completed

The scheduled maintenance has been completed.
September 03, 11:09 AM SAST
PHP Upgrades - Multiple Servers Cape Town (CPT2) - Planned maintenance - 1588
Completed

The scheduled maintenance has been completed.
September 03, 5:55 AM SAST
www45.flk1.host-h.net - Unavailable
Resolved

Website and Email services on this host have been restored
September 02, 11:06 AM SAST

Resolved after 53m

www37.cpt3.host-h.net ram swap out - Emergency maintenance - 1585
Completed

The scheduled maintenance has been completed.
September 02, 6:45 AM SAST
PHP Upgrades - Multiple servers in Cape Town (CPT1) - Planned maintenance - 1584
Completed

The scheduled maintenance has been completed.
September 02, 5:41 AM SAST
sql38.cpt1.host-h.net disk swap out - Planned maintenance - 1583
Completed

The scheduled maintenance has been completed.
September 01, 5:11 PM SAST
konsoleH down| database migration - Planned maintenance - 1582
Completed

The scheduled maintenance has been completed.
September 01, 12:41 PM SAST
.EU Registry Maintenance - Planned maintenance - 1581
Completed

The scheduled maintenance has been completed.
September 01, 7:06 AM SAST
www17.cpt3.host-h.net - Planned maintenance - 1580
Completed

The scheduled maintenance has been completed.
September 01, 6:04 AM SAST
sql38.cpt1.host-h.net - Planned maintenance - 1579
Completed

The scheduled maintenance has been completed.
September 01, 6:00 AM SAST
August
.EU Registry Maintenance - Planned maintenance - 1581
Completed

The scheduled maintenance has been completed.
September 01, 7:06 AM SAST
www17.cpt3.host-h.net - Planned maintenance - 1580
Completed

The scheduled maintenance has been completed.
September 01, 6:04 AM SAST
sql38.cpt1.host-h.net - Planned maintenance - 1579
Completed

The scheduled maintenance has been completed.
September 01, 6:00 AM SAST
sql38.cpt1.host-h.net - Planned maintenance - 1578
Completed

The scheduled maintenance has been completed.
August 31, 2:03 PM SAST
sql32.cpt3.host-h.net - Planned maintenance - 1577
Completed

The scheduled maintenance has been completed.
August 31, 5:51 AM SAST
www124.jnb2.host-h.net - Emergency Maintenance - Emergency maintenance - 1576
Completed

The scheduled maintenance has been completed.
August 30, 12:06 PM SAST
Fan maintenance - sql53.jnb2.host-h.net(196.22.142.96) and sql58.jnb2.host-h.net(129.232.136.145) - Planned maintenance - 1575
Completed

The scheduled maintenance has been completed.
August 29, 2:26 PM SAST
Shared Server Maintenance - www95.jnb2.host-h.net - Planned maintenance - 1574
Completed

The scheduled maintenance has been completed.
August 29, 11:58 AM SAST
Cable Management Maintenance - Multiple Sql Servers - Planned maintenance - 1573
Completed

The scheduled maintenance has been completed.
August 29, 12:11 PM SAST
Cable Management Maintenance - Multiple Shared Servers - Planned maintenance - 1572
Completed

The scheduled maintenance has been completed.
August 29, 12:17 PM SAST
Cable Management Maintenance - Multiple Shared Servers - Planned maintenance - 1571
Completed

The scheduled maintenance has been completed.
August 29, 12:20 PM SAST
Automatic PHP Upgrades - Multiple Managed Dedicated Servers in Johannesburg (JNB1) - Planned maintenance - 1570
Completed

The scheduled maintenance has been completed.
August 28, 5:39 AM SAST
Automatic PHP Upgrades - Multiple Shared Servers in Johannesburg - Planned maintenance - 1568
Completed

The scheduled maintenance has been completed.
August 27, 5:47 AM SAST
Managed server patching - Planned maintenance - 1567
Completed

The scheduled maintenance has been completed.
August 25, 12:33 PM SAST
Canary server patching - Planned maintenance - 1566
Completed

The scheduled maintenance has been completed.
August 25, 12:32 PM SAST
sql20.cpt3.host-h.net - Planned maintenance - 1565
Completed

The scheduled maintenance has been completed.
August 24, 7:25 AM SAST
www26.cpt3.host-h.net - Planned maintenance - 1564
Completed

The scheduled maintenance has been completed.
August 22, 6:13 PM SAST
www42.cpt1.host-h.net - Emergency maintenance - 1563
Completed

The scheduled maintenance has been completed.
August 22, 3:46 PM SAST
.COM/.NET Registry Maintenance - Planned maintenance - 1562
Completed

The scheduled maintenance has been completed.
August 22, 9:16 AM SAST
Faulty Hardware Replacement: sql6.nur4.host-h.net - Planned maintenance - 1558
Completed

The scheduled maintenance has been completed.
August 21, 3:06 PM SAST
Cable Management Maintenance - Multiple Shared Servers - Planned maintenance - 1557
Completed

The scheduled maintenance has been completed.
August 21, 2:10 PM SAST
Cable Management Maintenance - Multiple Shared Servers - Planned maintenance - 1556
Completed

The scheduled maintenance has been completed.
August 21, 2:04 PM SAST
sql16.cpt3.host-h.net - Planned maintenance - 1555
Completed

The scheduled maintenance has been completed.
August 20, 12:55 PM SAST
Managed server patching - Planned maintenance - 1553
Completed

The scheduled maintenance has been completed.
August 18, 12:20 PM SAST
Canary server patching - Planned maintenance - 1552
Completed

The scheduled maintenance has been completed.
August 18, 12:18 PM SAST
Drive Failure: www40.jnb2.host-h.net - SDB - Planned maintenance - 1551
Completed

The scheduled maintenance has been completed.
August 18, 6:59 AM SAST
Drive Failure: www19.jnb1.host-h.net - SDB - Planned maintenance - 1550
Completed

The scheduled maintenance has been completed.
August 18, 6:50 AM SAST
Cable Maintenance Multiple sql21.cpt3.host-h.net - Planned maintenance - 1549
Completed

The scheduled maintenance has been completed.
August 13, 1:30 PM SAST
Cable Maintenance Multiple Cape Town Servers - Planned maintenance - 1548
Completed

The scheduled maintenance has been completed.
August 13, 1:28 PM SAST
.DE Registry Maintenance - Planned maintenance - 1547
Completed

The scheduled maintenance has been completed.
August 11, 5:55 PM SAST
Canary server patching - Planned maintenance - 1546
Completed

The scheduled maintenance has been completed.
August 11, 11:38 AM SAST
Managed server patching - Planned maintenance - 1545
Completed

The scheduled maintenance has been completed.
August 11, 11:37 AM SAST
Drive maintenance - www5.jnb1.host-h.net (196.22.132.5) - Emergency maintenance - 1544
Completed

The scheduled maintenance has been completed.
August 11, 6:05 AM SAST
www25.cpt3.host-h.net - Planned maintenance - 1543
Completed

The scheduled maintenance has been completed.
August 09, 8:12 AM SAST
sql6.cpt2.host-h.net - Planned maintenance - 1542
Completed

The scheduled maintenance has been completed.
August 08, 3:14 PM SAST
sql17.cpt4.host-h.net - Planned maintenance - 1541
Completed

The scheduled maintenance has been completed.
August 05, 8:03 AM SAST
.ORG Registry Maintenance - Planned maintenance - 1540
Completed

  • Maintenance window: 2 hours and 30 minutes

  • Attending: Registry Engineers

  • Symptoms: During the maintenance window, availability checks, registrations, renewals, and updates for .org domains may not be available.
August 04, 12:36 PM SAST
Managed server patching - Planned maintenance - 1539
Completed

The scheduled maintenance has been completed.
August 04, 10:48 AM SAST
Canary server patching - Planned maintenance - 1538
Completed

The scheduled maintenance has been completed.
August 04, 10:47 AM SAST
Emergency maintenance - www34.jnb2.host-h.net - Emergency maintenance - 1529
Completed

The scheduled maintenance has been completed.
August 04, 1:22 AM SAST
www13.cpt1.host-h.net - Planned maintenance - 1528
Completed

The scheduled maintenance has been completed.
August 01, 4:55 PM SAST
sql33.cpt3.host-h.net - Planned maintenance - 1527
Completed

The scheduled maintenance has been completed.
August 01, 12:10 PM SAST
sql28.cpt1.host-h.net - Planned maintenance - 1526
Completed

The scheduled maintenance has been completed.
August 01, 10:13 AM SAST
.ME Registry Maintenance - Planned maintenance - 1525
Completed

The scheduled maintenance has been completed.
August 01, 9:44 AM SAST