Incident History

History

May 25 6:30 AM SAST until May 25 7:00 AM SAST
Planned maintenance: 520 - Drive upgrade - www21.jnb1.host-h.net
Completed
May 25 7:00 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 23 11:36 AM SAST
Planned maintenance: 520 - Drive upgrade - www21.jnb1.host-h.net
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Upgrading the drives in www21.jnb1.host-h.net to 2TB.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 25 6:00 AM SAST until May 25 10:00 PM SAST
Planned maintenance: 513 - Cape Town Data Centre Power Maintenance
Completed
May 31 4:39 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 21 1:41 PM SAST
Planned maintenance: 513 - Cape Town Data Centre Power Maintenance
  • Maintenance window: 14 Hours
  • Attending: xneelo Engineers
  • Summary: The City of Cape Town will be conducting major power infrastructure upgrades on 25 May and 1 June, during which power to our Cape Town DC will be impacted.
The Municipal power supply to our Cape Town DC will be disconnected and we will revert to generator power for the duration of the maintenance.
  • Symptoms: The CPT3 and CPT4 data centres will be reliant on generator power for the duration of the maintenance window. A second standby generator will be placed on site as backup to the primary generator.
May 23 6:00 AM SAST until May 23 7:00 AM SAST
Planned maintenance: 506 - www49.cpt3.host-h.net, www43.cpt3.host-h.net, www25.cpt1.host-h.net, www23.cpt4.host-h.net, www41.cpt3.host-h.net
Completed
May 23 6:24 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 21 8:27 AM SAST
  • Point of impact: 197.221.14.49, 197.221.14.43, 197.221.2.25, 197.221.14.69, 197.221.14.41
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Server Maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 23 6:00 AM SAST until May 30 7:00 AM SAST
Planned maintenance: 511 - Software Upgrade - mwpweb3.jnb3.host-h.net (197.242.67.8)
Completed
June 5 8:42 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 21 1:10 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Server Maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 22 7:00 PM SAST until May 22 7:30 PM SAST
Emergency maintenance: 517 - www112.jnb2.host-h.net disk failure
Completed
May 22 7:15 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 22 10:36 AM SAST
Emergency maintenance: 517 - www112.jnb2.host-h.net disk failure
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 22 6:00 AM SAST until May 22 8:00 AM SAST
Planned maintenance: 515 - Software Upgrade - JNB Shared Servers
Completed
May 24 12:56 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 21 9:45 PM SAST
Planned maintenance: 515 - Software Upgrade - JNB Shared Servers
  • Maintenance window: 2hrs
  • Attending: xneelo Engineers
  • Summary: Websites hosted on these servers may be intermittently accessible during the maintenance window
  • Symptoms: Websites and email hosted on the affected server may be intermittently accessible during the maintenance window.
May 21 11:00 AM SAST until May 21 1:00 PM SAST
Planned maintenance: 508 - Nominet (.UK) Registry Maintenance
Completed
May 21 5:08 PM SAST
The scheduled maintenance has been completed.
In Progress
May 21 11:05 AM SAST
  • Maintenance window: 2 hr
  • Attending: Registry Engineers
  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .co.uk domains may not be available.
May 21 10:00 AM SAST until May 21 12:00 PM SAST
Planned maintenance: 509 - .DE Registry Maintenance
Completed
May 21 12:19 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 21 11:18 AM SAST
  • Maintenance window: 2 hours
  • Attending: Registry Engineers
  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .de domains may not be available.
  • Symptoms:
May 21
Card Payments Temporarily Unavailable
Resolved
May 21 10:23 AM SAST
This has been resolved. Card payments can now be processed via the DPO payment platform. We apologise for any inconvenience.
Investigating
May 21 9:32 AM SAST
Card payments are currently unavailable. Please make payment via EFT or Direct Deposit. Thank you for your patience while we investigate the matter.
May 20
Let's Encrypt SSL certificates failing to auto-renew on German hosted servers
Resolved
May 20 1:48 PM SAST
The issue has been resolved and the Let's Encrypt SSL certificates are able to auto-renew and generate again
Identified
May 20 1:28 PM SAST
We have identified the cause and are remedying the issue
Investigating
May 20 12:59 PM SAST
The issue is currently under investigation with our xneelo Engineers
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