Incident History

History

May 28 9:00 PM SAST until May 28 11:00 PM SAST
Planned maintenance: 533 - Managed Dedicated & Managed Shared servers security patches
Completed
May 28 11:41 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 27 9:22 PM SAST
  • Maintenance window: 2hr
  • Attending: xneelo Engineers
  • Summary: Security patches on our managed shared and dedicated servers
  • Symptoms: Websites hosted on the affected servers will be inaccessible during the maintenance window.
May 28 6:00 PM SAST until May 28 6:30 PM SAST
Planned maintenance: 534 - sql14.cpt3.host-h.net
Completed
May 28 6:24 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 28 8:39 AM SAST
Point of impact: 197.221.14.196
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Drive Replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
May 28 6:00 AM SAST until June 4 7:00 AM SAST
Planned maintenance: 512 - Software Upgrade - mwpweb6.jnb3.host-h.net mwpweb4.jnb3.host-h.net mwpweb2.jnb3.host-h.net mwpweb1.jnb3.host-h.net mwpweb5.jnb3.host-h.net
Completed
June 5 8:42 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 21 1:11 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Server Maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 28 6:00 AM SAST until May 28 7:00 AM SAST
Planned maintenance: 522 - Software Upgrade - Managed Shared CPT Servers - CPT2 & CPT3
Completed
May 30 8:05 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 24 1:00 PM SAST
Planned maintenance: 522 - Software Upgrade - Managed Shared Servers - CPT2 & CPT3
  • Maintenance window: 1 hour
  • Attending: xneelo Engineers
  • Summary: During the maintenance window, 10-15 minutes of downtime is expected while the server reboots. Your website(s), mail, and FTP resources will be unavailable during the short reboot.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 28 6:00 AM SAST until May 28 7:00 AM SAST
Planned maintenance: 529 - www49.cpt3.host-h.net and www43.cpt3.host-h.net
Completed
May 28 6:26 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 27 3:15 PM SAST
-Point of impact 197.221.14.49 and 197.221.14.43
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Disable the secondary nic
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 27 8:00 PM SAST until May 27 9:00 PM SAST
Planned maintenance: 514 - Software Upgrade - Xneelo DNS
Completed
May 30 9:31 PM SAST
The scheduled maintenance has been completed.
In Progress
May 30 8:03 PM SAST
Planned maintenance
Scheduled
May 30 8:00 PM SAST
Planned maintenance: 514 - Software Upgrade - Xneelo DNS
  • Maintenance window: 45 min
  • Attending: xneelo Engineers
  • Summary: Xneelo will be performing routine software upgrades on the DNS system, during this time customers will not be able to make changes to their DNS zones
  • Symptoms:
Completed
May 27 9:00 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 27 8:00 PM SAST
Planned maintenance: 514 - Software Upgrade - xneelo DNS
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: xneelo will be performing routine software upgrades on the DNS system
  • Symptoms: During the maintenance period customers will not be able to make changes to their DNS zones, however DNS lookups will keep functioning as normal
May 27 6:00 PM SAST until May 27 7:00 PM SAST
Planned maintenance: 527 - sql14.cpt3.host-h.net and sql14.cpt1.host-h.net
Completed
May 27 6:48 PM SAST
The scheduled maintenance has been completed.
Scheduled
May 27 1:15 PM SAST
  • Point of impact 197.221.14.196 and 197.221.2.89
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: Hard drive replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
May 27 11:45 AM SAST until May 27 12:45 PM SAST
Emergency maintenance: 525 - Emergency Maintenance: sql6.nur4.host-h.net
Completed
May 27 12:43 PM SAST
The scheduled maintenance has been completed.
In Progress
May 27 11:53 AM SAST
Emergency maintenance: 525 - Emergency Maintenance: sql6.nur4.host-h.net
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: During this maintenance window websites connecting to databases on this server will be inaccessible.
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
May 27 6:30 AM SAST until May 27 7:00 AM SAST
sql34.cpt3.host-h.net faulty drive swap out
Completed
May 27 6:44 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 24 4:45 PM SAST
Planned maintenance: 524 - sql34.cpt3.host-h.net faulty drive swap out
  • Maintenance window: 1hr
  • Attending: xneelo Engineers
  • Summary: Faulty disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
May 26 6:30 AM SAST until May 26 7:00 AM SAST
Planned maintenance: 521 - Drive upgrade - www21.jnb1.host-h.net
Completed
May 26 6:43 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 23 11:42 AM SAST
Planned maintenance: 521 - Drive upgrade - www21.jnb1.host-h.net
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Upgrading the drives in www21.jnb1.host-h.net to 2TB. drive 2 upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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