Incident History

History

June 7
Network Issues impacting some services and tools in KonsoleH and the xneelo Control Panel
Resolved
June 7 3:03 PM SAST
The issue has been resolved
Monitoring
June 7 2:29 PM SAST
The issue has been identified and mitigation steps have been taken. The issue is being monitored
Investigating
June 7 1:27 PM SAST
xneelo Engineers are currently investigating the issue
June 7 6:00 AM SAST until June 7 7:00 AM SAST
Planned maintenance: 547 - Software Upgrade - Managed WordPress Servers
Completed
June 7 8:14 AM SAST
The scheduled maintenance has been completed.
Scheduled
June 4 10:50 PM SAST
Planned maintenance: 547 - Software Upgrade - Managed WordPress Servers
  • Maintenance window: 1 hour
  • Attending: xneelo Engineers
  • Summary: The server on which your Managed WordPress Hosting website is hosted will be rebooted to complete the operating system upgrade.
  • Symptoms: Your Managed WordPress Hosting website(s) and FTP resources will be unavailable during the short reboot.
June 6 10:00 PM SAST until June 6 10:30 PM SAST
Planned maintenance: 558 - Server reboot - regonly.jnb2.host-h.net (41.203.18.177)
Completed
June 11 11:59 PM SAST
The scheduled maintenance has been completed.
Completed
June 6 1:50 PM SAST
The scheduled maintenance has been completed.
June 6 10:00 AM SAST until June 13 10:15 AM SAST
Planned maintenance: 557 - Reboot - sharedtraffic1.cpt3.host-h.net (197.221.12.38)
Completed
June 6 10:03 AM SAST
The scheduled maintenance has been completed.
Scheduled
June 6 9:47 AM SAST
  • Maintenance window: 15 min
  • Attending: xneelo Engineers
  • Summary: The Managed Shared Traffic Usage tool in konsoleH / xCP will be unavailable for 10 to 15 minutes during the maintenance window.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
June 5 6:00 AM SAST until June 5 7:00 AM SAST
Planned maintenance: 546 - Software Upgrade - Managed WordPress Servers
Completed
June 5 7:23 AM SAST
The scheduled maintenance has been completed.
Scheduled
June 4 10:44 PM SAST
Planned maintenance: 546 - Software Upgrade - Managed WordPress Servers
  • Maintenance window: 1 Hour
  • Attending: xneelo Engineers
  • Summary: The server on which your Managed WordPress Hosting website is hosted will be rebooted to complete the operating system upgrade.
  • Symptoms: Your Managed WordPress Hosting website(s) and FTP resources will be unavailable during the short reboot.
June 2 10:00 PM SAST until June 2 11:00 PM SAST
Planned maintenance: 544 - sql7.nur4.host-h.net
Completed
June 5 8:43 AM SAST
The scheduled maintenance has been completed.
Completed
June 2 10:30 PM SAST
  • Maintenance window: 1hr
  • Attending: xneelo Engineers
  • Summary: Drive maintenance
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
June 2 9:00 PM SAST until June 3 12:00 AM SAST
Planned maintenance: 505 - Software Upgrade - xneelo.com Email Server
Completed
June 5 8:42 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 22 3:11 PM SAST
Planned maintenance: 505 - Software Upgrade - xneelo.com Email Server
  • Maintenance window: 3 Hours
  • Attending: xneelo Engineers
  • Summary: The operating system of the email server that hosts email for xneelo.com will be upgraded. During the maintenance window, emails sent to @xneelo.com email addresses will be delayed. For emergency assistance, please contact us via our Live Chat service.
  • Symptoms: Emails sent to xneelo Support, will be delayed.
June 2 6:30 AM SAST until June 2 7:00 AM SAST
Planned maintenance: 539 - sql5.jnb3.host-h.net
Completed
June 2 6:42 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 30 2:27 PM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Drive maintenance
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
June 2 6:00 AM SAST until June 2 6:30 AM SAST
Planned maintenance: 540 - www459.jnb1.host-h.net
Completed
June 2 6:15 AM SAST
The scheduled maintenance has been completed.
Scheduled
May 31 12:40 PM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Drive Maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
June 1 6:30 PM SAST until June 8 7:00 PM SAST
Planned maintenance: 543 - sql25.cpt1.host-h.net
Completed
June 1 6:42 PM SAST
The scheduled maintenance has been completed.
Scheduled
June 1 6:15 PM SAST
  • Point of impact 197.221.1.16
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hard drive replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
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