Incident History

History

January 31 6:00 AM SAST until January 31 6:30 AM SAST
Planned maintenance: 1078 - sql3.cpt3.host-h.net
Completed
January 31 6:42 AM SAST
The scheduled maintenance has been completed.
In Progress
January 31 5:27 AM SAST
  • Point of contact 197.221.12.21
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
January 31 6:00 AM SAST until January 31 6:30 AM SAST
Planned maintenance: 1070 - Second phase drive upgrade - sql21.jnb1.host-h.net ( 129.232.136.103 )
Completed
January 31 6:16 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 28 6:44 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Upgrade the secondary drive.
  • Symptoms: Database hosted on the affected server will be inaccessible during the maintenance window.
January 30 10:00 AM SAST until January 30 3:00 PM SAST
Planned maintenance: 1076 - Upgrade Managed Hosting backup and restore infrastructure in Cape Town
Completed
January 30 2:47 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 29 11:21 AM SAST
  • Maintenance window: 5h
  • Attending: xneelo Engineers
  • Summary: Upgrade Managed Hosting backup and restore infrastructure in Cape Town
  • Symptoms: Managed Hosting domains hosted in Cape Town may experience a few minutes of limited access to the restore feature during the maintenance period
January 30 6:00 AM SAST until January 30 6:30 AM SAST
Planned maintenance: 1069 - First drive replacement/upgrade - sql21.jnb1.host-h.net ( 129.232.136.103 )
Completed
January 30 6:20 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 28 6:40 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Drive replacement & upgrade
  • Symptoms: Database hosted on the affected server will be inaccessible during the maintenance window.
January 30 12:30 AM SAST until January 30 6:00 AM SAST
Planned maintenance: 1063 - Cape Town Data Centre move - 30 January 2025 (batch 3)
Completed
January 30 5:18 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 30 2:28 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
January 30 2:03 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 27 9:14 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
mar008_truservcomm_cpt4_001 des002_truservcomm_cpt4_007 oxb001_truservcomm_cpt4_001 duj001_truservcomm_cpt4_001 new007_truservcomm_cpt3_003 ava001_truserv_cpt4_003 glo019_truservplus_cpt4_004 new007_truservplus_cpt3_002 glo019_truservplus_cpt4_001 glo019_truservplus_cpt4_002 glo019_truservplus_cpt4_003 glo019_truservplus_cpt4_006 hog001_truserv_cpt4_001 hog001_truservplus_cpt4_001 top003_truservplus_cpt4_003 hog001_truservplus_cpt4_002 new007_truservplus_cpt4_005 hos004_truservcomm_cpt4_025 hos004_truservcomm_cpt4_023 new007_truservcomm_cpt4_005 acu002_truservplus_cpt4_006 new007_truservplus_cpt4_006 new007_truservcomm_cpt4_004 acu002_truservcomm_cpt4_002 new007_truservplus_cpt3_001 top003_truservplus_cpt4_002 top003_truserv_cpt4_002 glo019_truservplus_cpt4_005 acu002_truservcomm_cpt4_001 new007_truservplus_cpt4_004 mar012_truservcomm_cpt4_008 acu002_truservcomm_cpt4_006
January 30 12:00 AM SAST until January 31 4:00 AM SAST
Planned maintenance: 1068 - .COM, .NET, .CC Registry Maintenance
Completed
January 31 4:03 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 27 5:58 PM SAST
  • Maintenance window: 4 hours
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .com, .net and .cc domains may not be available.
January 29 11:15 PM SAST until January 30 6:00 AM SAST
Planned maintenance: 1062 - Cape Town Data Centre move - 29 January 2025 (batch 2)
Completed
January 30 2:29 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 30 1:04 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
January 30 12:16 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 27 9:10 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
spe010_truserv_cpt4_001 spe010_truserv_cpt4_008 reg004_truservplus_cpt4_085 eco004_truserv_cpt4_002 eup002_truserv_cpt4_001 spe010_truserv_cpt4_004 kit001_truservplus_cpt4_005 ira001_truservplus_cpt4_003 cal003_truserv_cpt4_002 urb005_truserv_cpt4_002 fin010_truservplus_cpt4_008 dat007_truservplus_cpt4_004 swi003_truservcomm_cpt4_002 swi003_truservcomm_cpt4_003 the009_truservplus_cpt4_001 eaz001_truserv_cpt4_001 052005_truserv_cpt4_001 com146_truservplus_cpt4_001 con013_truserv_cpt4_003 uni001_truservplus_cpt4_001 def001_truserv_cpt4_001 uni001_truservplus_cpt4_011 gom001_truserv_cpt4_001 rah001_truserv_cpt4_009 nex012_truservplus_cpt4_001 bei001_truservplus_cpt4_001 ncg001_truservplus_cpt4_001 reg004_truservplus1620_cpt4_001 des002_truserv_cpt4_008 hui001_truservplus_cpt4_003 nam002_truserv_cpt4_007 cau001_truservcomm2620_cpt4_001
January 29 10:00 PM SAST until January 30 6:00 AM SAST
Planned maintenance: 1061 - Cape Town Data Centre move - 29 January 2025 (batch 1)
Completed
January 30 1:03 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 29 11:21 PM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
January 29 10:48 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 27 9:07 AM SAST
  • Maintenance window: 8 hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
sol001_truserv_cpt4_003 teq001_truserv_cpt4_003 rel002_truserv_cpt4_003 smi019_truserv_cpt4_004 glo012_truserv_cpt4_002 ste018_truservplus_cpt4_001 one006_truserv_cpt4_033 sol001_truserv_cpt4_001 gre011_truservplus_cpt4_001 fin010_truservplus_cpt4_010 skt001_truserv_cpt4_001 spr006_truservplus_cpt4_001 fen001_truservplus_cpt4_001 tea001_truservplus_cpt4_002 kit001_truservplus_cpt4_004 cor004_truserv_cpt4_003 reg004_truservplus_cpt4_037 rgb001_truserv_cpt4_009 dre002_truserv_cpt4_001 top003_truservplus_cpt4_001 pcu001_truservcomm_cpt4_001 spe010_truserv_cpt4_005 ope011_truserv1230_cpt4_001 gen005_truservplus_cpt4_001 ins009_truserv_cpt4_010 heu001_truserv_cpt4_001 one006_truserv_cpt4_034 des002_truserv1230_cpt4_001 uns001_truserv1230_cpt4_001
January 29 6:00 AM SAST until January 29 6:30 AM SAST
Planned maintenance: 1067 - Hardware upgrade - www538.jnb1.host-h.net
Completed
January 29 6:22 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 27 3:29 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: The motherboard, CPU and RAM will be upgraded.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 28 5:00 PM SAST until January 28 6:30 PM SAST
Planned maintenance: 1060 - Planned maintenance: .DE Registry Maintenance
Completed
January 28 6:35 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 27 8:02 AM SAST
  • Maintenance window: 1 hr 30 min
  • Attending: Registry Engineers
  • Summary: During the maintenance window availability checks, registrations, renewals and updates for .DE domains may not be available.
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