Incident History

History

February 5 6:00 AM SAST until February 5 7:00 AM SAST
Planned maintenance: 1088 - Multiple Shared Servers - full hardware upgrade
Completed
February 5 6:43 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 3 4:48 PM SAST
  • Point of impact: 197.221.14.31, 197.221.2.11, 197.221.14.34, 197.221.2.33
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: www31.cpt3.host-h.net, www11.cpt1.host-h.net, www34.cpt3.host-h.net, www33.cpt1.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 4 8:00 PM SAST until February 4 11:59 PM SAST
Planned maintenance: 1071 - Kernel Reboot Maintenance
Completed
February 4 9:52 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 28 8:57 AM SAST
  • Maintenance window: 4 hours
  • Attending: xneelo Engineers
  • Summary: Rebooting shared and Managed hosting servers to apply the new kernel patch
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 4 5:00 PM SAST until February 4 6:00 PM SAST
Planned maintenance: 1082 - .DE Registry Maintenance
Completed
February 4 6:03 PM SAST
The scheduled maintenance has been completed.
Scheduled
February 3 10:12 AM SAST
  • Maintenance window: 1 hour
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .de domains may not be available.
February 4 6:00 AM SAST until February 4 6:30 AM SAST
Planned maintenance: 1081 - Drive replacement: www423.jnb1.host-h.net
Completed
February 4 6:25 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 3 9:41 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 3 8:00 PM SAST until February 3 8:30 PM SAST
Planned maintenance: 1086 - Drive maintenance - www23.flk1.host-h.net
Completed
February 3 8:22 PM SAST
The scheduled maintenance has been completed.
Scheduled
February 3 11:15 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: drive replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 2
Multiple Cape Town Server down
Resolved
February 2 1:36 AM SAST
Multiple Cape Town servers were inaccessible, but our engineers rectified the error.
Investigating
February 2 1:11 AM SAST
Multiple Cape Town servers are down at the moment, our technicians are investigating
February 1 12:30 AM SAST until February 1 6:00 AM SAST
Planned maintenance: 1075 - Cape Town Data Centre move - 1 February 2025 (batch 3)
Completed
February 1 3:50 AM SAST
The scheduled maintenance has been completed.
In Progress
February 1 3:49 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 1 1:57 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
February 1 12:36 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 29 10:15 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
onl005_truservplus_cpt4_006 syn006_truserv_cpt4_004 onl010_truservplus_cpt4_003 thr003_truservplus1620_cpt4_001 hos004_truservplus_cpt4_015 syn006_truservplus_cpt4_002 msh001_truserv_cpt4_001 cha010_truservplus_cpt4_003 spi003_truservplus_cpt4_005 onl005_truservcomm_cpt4_022 onl005_truservcomm_cpt4_021 onl005_truservcomm_cpt4_009 onl005_truservcomm_cpt4_010 onl005_truservcomm_cpt4_012 onl005_truservcomm_cpt4_023 onl005_truservcomm_cpt4_024 onl005_truservcomm_cpt4_020 onl005_truservcomm_cpt4_013 onl005_truservcomm_cpt4_018 onl005_truservcomm_cpt4_003 onl005_truservcomm_cpt4_004 onl005_truservplus_cpt4_016 onl005_truservplus_cpt4_017 onl010_truservplus_cpt4_002 onl010_truserv_cpt4_001 onl010_truservplus_cpt4_001 onl010_truservplus_cpt4_004
January 31 11:15 PM SAST until February 1 6:00 AM SAST
Planned maintenance: 1074 - Cape Town Data Centre move - 31 January 2025 (batch 2)
Completed
February 1 1:57 AM SAST
The scheduled maintenance has been completed.
In Progress
February 1 1:56 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 1 12:39 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
January 31 11:22 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 29 10:13 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
fre010_truservplus_cpt4_001 blu011_truserv_cpt4_003 mic005_truserv_cpt4_002 spe010_truserv_cpt4_002 syn011_truservplus_cpt4_002 web026_truservplus_cpt4_001 des002_truserv_cpt4_009 web008_truserv_cpt4_001 roc001_truservplus_cpt4_006 equ001_truservplus_cpt4_001 sou003_truserv_cpt4_001 inf008_truserv_cpt4_002 coh001_truserv_cpt4_001 lom003_truservplus_cpt4_001 pow002_truservplus_cpt4_003 ins009_truserv_cpt4_011 buy001_truserv_cpt4_001 van075_truserv_cpt4_001 pow002_truservplus_cpt4_002 spe010_truserv_cpt4_003 van025_truservplus_cpt4_001 des002_truserv_cpt4_007 inn005_truserv_cpt4_004 syn011_truservplus_cpt4_001 moi001_truserv_cpt4_002 sik002_truservplus_cpt4_001 dat009_truservplus_cpt4_001 wad001_truserv_cpt4_005 har009_truservplus_cpt4_002
January 31 10:00 PM SAST until February 1 6:00 AM SAST
Planned maintenance: 1073 - Cape Town Data Centre move - 31 January 2025 (batch 1)
Completed
January 31 11:57 PM SAST
The scheduled maintenance has been completed.
In Progress
January 31 11:57 PM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 31 11:20 PM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
January 31 10:01 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 29 10:10 AM SAST
  • Maintenance window: 8 hr
  • Attending: xneelo Engineers
  • Summary: The following database servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi15.cpt1.host-h.net dedi127.cpt1.host-h.net dedi130.cpt1.host-h.net dedi208.cpt4.host-h.net dedi14.cpt1.host-h.net dedi16.cpt1.host-h.net dedi4.cpt4.host-h.net dedi50.cpt1.host-h.net dedi175.cpt4.host-h.net dedi49.cpt1.host-h.net dedi129.cpt1.host-h.net dedi59.cpt1.host-h.net dedi204.cpt4.host-h.net dedi169.cpt1.host-h.net dedi365.cpt4.host-h.net dedi209.cpt4.host-h.net dedi7.cpt1.host-h.net dedi161.cpt1.host-h.net dedi250.cpt4.host-h.net dedi236.cpt4.host-h.net dedi349.cpt4.host-h.net dedi241.cpt4.host-h.net dedi1.cpt1.host-h.net dedi68.cpt2.host-h.net dedi260.cpt4.host-h.net dedi244.cpt1.host-h.net dedi134.cpt1.host-h.net dedi103.cpt4.host-h.net dedi165.cpt4.host-h.net dedi64.cpt1.host-h.net dedi80.cpt1.host-h.net dedi61.cpt1.host-h.net dedi75.cpt1.host-h.net dedi21.cpt1.host-h.net dedi133.cpt1.host-h.net
January 31 3:30 PM SAST until January 31 4:00 PM SAST
Emergency maintenance: 1079 - www17.cpt3.host-h.net
Completed
January 31 4:06 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 31 3:13 PM SAST
  • Point of contact 197.221.14.17
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hardware replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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