Incident History

History

February 8 12:30 AM SAST until February 8 6:00 AM SAST
Planned maintenance: 1091 - Cape Town Data Centre move - 8 February 2025 (batch 3)
Completed
February 8 3:16 AM SAST
Our Data Centre Engineers have completed the relocation of servers affected during this session and servers are now back online. Affected email and websites will now be reachable again.
Completed
February 8 2:31 AM SAST
The servers have arrived at the new data center and will be connected soon.
Completed
February 8 12:33 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will begin shortly.
Scheduled
February 5 10:05 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi154.cpt4.host-h.net dedi155.cpt4.host-h.net www38.cpt4.host-h.net www30.cpt4.host-h.net www2.cpt4.host-h.net www71.cpt1.host-h.net www37.cpt4.host-h.net www13.cpt4.host-h.net www14.cpt4.host-h.net www25.cpt4.host-h.net www26.cpt4.host-h.net www27.cpt4.host-h.net www28.cpt4.host-h.net www24.cpt4.host-h.net www3.cpt4.host-h.net www4.cpt4.host-h.net www7.cpt4.host-h.net www8.cpt4.host-h.net www10.cpt4.host-h.net www31.cpt4.host-h.net www15.cpt4.host-h.net www16.cpt4.host-h.net www17.cpt4.host-h.net www18.cpt4.host-h.net www39.cpt4.host-h.net www5.cpt4.host-h.net www6.cpt4.host-h.net www12.cpt4.host-h.net www19.cpt4.host-h.net www20.cpt4.host-h.net www23.cpt4.host-h.net www21.cpt4.host-h.net www22.cpt4.host-h.net www29.cpt4.host-h.net
February 7 11:15 PM SAST until February 8 6:00 AM SAST
Planned maintenance: 1090 - Cape Town Data Centre move - 7 February 2025 (batch 2)
Completed
February 8 2:05 AM SAST
Our Data Centre Engineers have completed the relocation of servers affected during this session and servers are now back online. Affected email and websites will now be reachable again.
Completed
February 8 1:04 AM SAST
The servers have arrived at the new data center and will be connected soon.
Completed
February 7 11:17 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will begin shortly.
Scheduled
February 5 10:03 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi48.cpt4.host-h.net dedi51.cpt4.host-h.net dedi203.cpt4.host-h.net dedi178.cpt4.host-h.net dedi310.cpt4.host-h.net dedi92.cpt4.host-h.net dedi274.cpt4.host-h.net dedi338.cpt4.host-h.net dedi141.cpt4.host-h.net dedi157.cpt4.host-h.net dedi25.cpt4.host-h.net dedi27.cpt4.host-h.net dedi29.cpt4.host-h.net dedi54.cpt4.host-h.net dedi57.cpt4.host-h.net dedi97.cpt4.host-h.net dedi93.cpt4.host-h.net dedi273.cpt4.host-h.net dedi17.cpt4.host-h.net dedi19.cpt4.host-h.net dedi20.cpt4.host-h.net dedi201.cpt4.host-h.net dedi34.cpt4.host-h.net dedi242.cpt4.host-h.net dedi66.cpt4.host-h.net dedi67.cpt4.host-h.net dedi64.cpt4.host-h.net dedi94.cpt4.host-h.net dedi95.cpt4.host-h.net dedi99.cpt4.host-h.net dedi213.cpt4.host-h.net dedi311.cpt4.host-h.net dedi125.cpt4.host-h.net dedi212.cpt4.host-h.net dedi151.cpt4.host-h.net
February 7 10:00 PM SAST until February 14 11:21 AM SAST
Planned maintenance: 1098 - www59.cpt1.host-h.net hardware upgrade 1st phase
Completed
February 7 11:31 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 7 11:22 AM SAST
  • Maintenance window: 1hr
  • Attending: xneelo Engineers
  • Summary: 1st phase disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 7 10:00 PM SAST until February 8 6:00 AM SAST
Planned maintenance: 1089 - Cape Town Data Centre move - 7 February 2025 (batch 1)
Completed
February 8 1:05 AM SAST
Our Data Centre Engineers have completed the relocation of servers affected during this session and servers are now back online. Affected email and websites will now be reachable again.
Completed
February 7 11:15 PM SAST
The servers have arrived at the new data center and will be connected soon.
Completed
February 7 9:55 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will begin shortly.
Scheduled
February 5 10:01 AM SAST
  • Maintenance window: 8hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi142.cpt4.host-h.net dedi143.cpt4.host-h.net dedi163.cpt2.host-h.net dedi6.cpt4.host-h.net dedi72.cpt4.host-h.net dedi78.cpt4.host-h.net dedi80.cpt4.host-h.net dedi367.cpt4.host-h.net dedi114.cpt4.host-h.net dedi192.cpt4.host-h.net dedi128.cpt4.host-h.net dedi156.cpt4.host-h.net dedi132.cpt4.host-h.net dedi84.cpt4.host-h.net dedi22.cpt4.host-h.net dedi23.cpt4.host-h.net dedi40.cpt4.host-h.net dedi41.cpt4.host-h.net dedi43.cpt4.host-h.net dedi47.cpt4.host-h.net dedi76.cpt4.host-h.net dedi81.cpt4.host-h.net dedi214.cpt4.host-h.net dedi4.cpt1.host-h.net dedi2.cpt4.host-h.net dedi191.cpt4.host-h.net dedi159.cpt4.host-h.net dedi193.cpt4.host-h.net dedi202.cpt4.host-h.net dedi261.cpt4.host-h.net dedi30.cpt1.host-h.net dedi7.cpt4.host-h.net dedi334.cpt4.host-h.net dedi71.cpt4.host-h.net
February 7 4:00 PM SAST until February 7 4:30 PM SAST
Emergency maintenance: 1101 - www59.cpt1.host-h.net
Completed
February 7 4:45 PM SAST
The scheduled maintenance has been completed.
Scheduled
February 7 3:01 PM SAST
  • Point of Impact: 196.40.97.159
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 2nd phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
February 7 3:00 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 2nd phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 7 12:00 PM SAST until February 7 12:30 PM SAST
Emergency maintenance: 1097 - www59.cpt1.host-h.net
Completed
February 13 6:37 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 7 10:47 AM SAST
  • Point of impact: 196.40.97.159
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 1st phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
February 7 10:46 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: 1st phase - Disk Upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 6 6:30 AM SAST until February 7 7:00 AM SAST
Planned maintenance: 1093 - Multiple Shared Servers
Completed
February 7 6:42 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 6 4:37 PM SAST
  • Point of Impact: 197.221.2.6, 197.221.2.40, 197.221.2.22
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: fan maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled
February 6 4:36 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: fan maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 6 12:30 AM SAST until February 6 6:00 AM SAST
Planned maintenance: 1085 - Cape Town Data Centre move - 6 February 2025 (batch3)
Completed
February 6 4:01 AM SAST
The scheduled maintenance has been completed.
In Progress
February 6 4:01 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 6 2:00 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
February 6 12:46 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
February 3 10:47 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dre002_truserv_cpt4_002 cor004_truservplus_cpt4_005 sup003_truserv_cpt4_001 klo001_truserv_cpt4_002 spr003_truserv_cpt4_002 gen004_truserv_cpt4_001 reg004_truservplus_cpt4_036 ins009_truserv_cpt4_013 ins009_truserv_cpt4_014 reg004_truservplus_cpt4_034 sol001_truserv_cpt4_005 sou006_truservplus_cpt4_001 des002_truserv_cpt4_004 auc001_truserv_cpt4_001 ins009_truserv_cpt4_012 sik002_truserv_cpt4_001 aam001_truservplus_cpt4_001 und001_truservplus_cpt4_001 wei001_truserv_cpt4_002 asg001_truservplus_cpt4_017 edg001_truservplus_cpt4_001 ins004_truservplus_cpt4_004 wad001_truservplus_cpt4_001 reg004_truservplus_cpt4_035 syn006_truserv_cpt4_008 dat007_truserv_cpt4_003 new015_truservplus_cpt4_001
February 5 11:15 PM SAST until February 6 6:00 AM SAST
Planned maintenance: 1084 - Cape Town Data Centre move - 5 February 2025 (batch 2)
Completed
February 6 3:05 AM SAST
The scheduled maintenance has been completed.
In Progress
February 6 3:05 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 6 12:45 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
February 5 11:21 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
February 3 10:41 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dat007_truserv_cpt4_004 acu002_truservcomm_cpt4_004 chr001_truservcomm_cpt4_004 top003_truservcomm_cpt4_003 hog001_truservcomm_cpt4_010 und002_truservcomm_cpt4_003 exc002_truservcomm_cpt4_001 one006_truservcomm_cpt4_012 roc001_truservcomm_cpt4_004 sum002_truservcomm_cpt4_002 met010_truservcomm_cpt4_001 uni001_truservcomm_cpt4_006 syn011_truservcomm_cpt4_003 cli005_truservcomm_cpt4_002 lau003_truservcomm_cpt4_008 roc001_truservcomm_cpt4_003 hog001_truservcomm_cpt4_004 tur005_truservcomm_cpt4_002 fin010_truservplus_cpt4_007 sms002_truservplus_cpt4_001 uni001_truservplus_cpt4_006 uni001_truservplus_cpt4_007 dre002_truservplus_cpt4_001 gli002_truserv_cpt4_001 fin001_truservcomm2620_cpt4_007 reg004_truservcomm2620_cpt4_002
February 5 10:00 PM SAST until February 6 6:00 AM SAST
Planned maintenance: 1083 - Cape Town Data Centre move - 5 February 2025 (batch 1)
Completed
February 6 12:52 AM SAST
The scheduled maintenance has been completed.
In Progress
February 6 12:52 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 5 11:22 PM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
February 5 10:03 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
February 3 10:39 AM SAST
  • Maintenance window: 8hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
tea001_truservplus_cpt4_003 org001_truserv_cpt4_002 lin013_truservplus_cpt4_001 spi004_truserv_cpt4_002 kus001_truserv_cpt4_002 fin001_truservcomm_cpt4_004 lou003_truservcomm_cpt3_005 opt006_truservcomm_cpt4_001 han001_truservcomm_cpt4_005 val001_truservplus_cpt4_005 duc002_truservplus_cpt4_002 pre019_truserv_cpt4_001 wad001_truserv_cpt4_004 uni001_truserv_cpt4_009 ell003_truservplus_cpt4_007 sol001_truserv_cpt4_004 duc002_truserv_cpt4_001 roc001_truservplus_cpt4_007 one006_truserv_cpt4_036 syn006_truserv_cpt4_002 sol001_truserv_cpt4_002 wow001_truserv_cpt4_001 ell003_truservplus_cpt4_005 gls001_truserv_cpt4_001 bei001_truservplus_cpt4_002 sil009_truserv_cpt4_001 fin010_truservplus_cpt4_009 des002_truserv_cpt4_011 blu006_truservplus_cpt4_004 des002_truservcomm_cpt4_025
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