Incident History

History

October 29, 2024 10:00 PM SAST until October 30, 2024 2:00 AM SAST
Planned maintenance: 823 - File System Maintenance - www19.cpt3.host-h.net
Completed
October 30, 2024 7:49 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 24, 2024 8:07 PM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Filesystem maintenance needed on host
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
October 29, 2024 6:30 PM SAST until October 29, 2024 7:00 PM SAST
Emergency maintenance: 830 - Hardware upgrade - www400.jnb1.host-h.net (196.22.142.87)
Completed
October 29, 2024 6:43 PM SAST
The scheduled maintenance has been completed.
Scheduled
October 29, 2024 11:53 AM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Upgrading Hardware
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
October 29, 2024 6:30 AM SAST until October 29, 2024 7:00 AM SAST
Planned maintenance: 829 - www52.cpt2.host-h.net
Completed
October 29, 2024 6:43 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 28, 2024 2:20 PM SAST
  • Point of impact 41.204.202.52
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
October 28, 2024
.COM Domain Registrations, Renewals and Transfers Unavailable
Resolved
October 28, 2024 2:16 PM SAST
Currently, .com domain registrations, renewals and transfers might be affected. Our Registry Engineers are attending.
October 28, 2024
Be Alert: Phishing emails targeting xneelo
Resolved
November 4, 2024 10:04 AM SAST
Watchmen has implemented new rules to address the phishing and we have notified customers using multiple mediums.
Investigating
October 31, 2024 11:04 AM SAST
Scammers are sending phishing emails during our invoice run. Verify invoice details in your Control Panel to confirm authenticity. Stay vigilant.
October 28, 2024 6:30 AM SAST until October 28, 2024 7:00 AM SAST
Emergency maintenance: 827 - Drive replacement : www453.jnb1.host-h.net
Completed
October 28, 2024 6:49 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 28, 2024 6:08 AM SAST
  • Point of impact : 129.232.136.207
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
October 27, 2024 11:00 AM SAST until October 27, 2024 3:00 PM SAST
Planned maintenance: 824 - .online, .site, .tech and .xyz Domain Registry Maintenance (08.10.2024)
Completed
November 1, 2024 9:26 AM SAST
The scheduled maintenance has been completed.
Completed
October 25, 2024 10:50 AM SAST
Planned maintenance: 824 - .online, .site, .tech and .xyz Domain Registry Maintenance (27.10.2024)
  • Maintenance window: 4 hours
  • Attending: Registry Engineers
  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .online, .site, .tech and .xyz domains may not be available.
  • Symptoms:
October 25, 2024
Xneelo Control Panel - Slowness
Resolved
October 30, 2024 1:01 PM SAST
Our engineers have identified the cause of the errors and implemented measures to resolve it. All tools are working as expected
Investigating
October 26, 2024 11:56 AM SAST
We are aware of the slowness when accessing certain tools in the xneelo Control Panel and are currently investigating this.
October 24, 2024
Intermittent Mastercard 3D secure issues
Resolved
October 24, 2024 3:43 PM SAST
The issue has been resolved and Mastercard payments are resolving
Identified
October 24, 2024 3:12 PM SAST
A worldwide intermittent Mastercard 3D secure issue is currently taking place causing online card payments to intermittently fail. We are currently monitoring the issue via our 3rd online party card payment facilitators.
October 22, 2024 11:00 AM SAST until October 22, 2024 1:00 PM SAST
Planned maintenance: 810 - .TV Registry Maintenance
Completed
October 22, 2024 1:00 PM SAST
The scheduled maintenance has been completed.
Scheduled
October 18, 2024 8:40 AM SAST
  • Maintenance window: 2 hours
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .tv domains may not be available.
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