Incident History

History

January 25 6:30 AM SAST until January 25 7:00 AM SAST
Planned maintenance: 1047 - Second drive replacement/upgrade - sql48.jnb2.host-h.net ( 129.232.249.10 )
Completed
January 25 6:41 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 22 4:38 PM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Failing drive replacement & First phase drive upgrade.
  • Symptoms: Database hosted on the affected server will be inaccessible during the maintenance window.
January 25 6:00 AM SAST until January 25 6:30 AM SAST
Planned maintenance: 1051 - Drive upgrade - www77.jnb2.host-h.net
Completed
January 25 6:12 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 23 1:12 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Second disc upgrade to 2TB SSD.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 25 12:30 AM SAST until January 25 6:00 AM SAST
Planned maintenance: 1041 - Cape Town Data Centre move - 25 January 2025 (batch 3)
Completed
January 25 2:20 AM SAST
The scheduled maintenance has been completed.
In Progress
January 25 2:20 AM SAST
Update 3: The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 25 1:37 AM SAST
Update 2: The servers have arrived at the new data centre and will be connected soon.
In Progress
January 25 12:27 AM SAST
Update 1: The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 22 10:15 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre: www34.cpt1.host-h.net www56.cpt1.host-h.net www100.cpt1.host-h.net www31.cpt1.host-h.net www81.cpt1.host-h.net www82.cpt1.host-h.net www15.cpt1.host-h.net www24.cpt1.host-h.net www10.cpt1.host-h.net www94.cpt1.host-h.net www98.cpt1.host-h.net www88.cpt1.host-h.net www63.cpt1.host-h.net www66.cpt1.host-h.net www20.cpt1.host-h.net www13.cpt1.host-h.net www12.cpt1.host-h.net www80.cpt1.host-h.net www40.cpt4.host-h.net www50.cpt2.host-h.net www48.cpt2.host-h.net www10.cpt2.host-h.net www54.cpt2.host-h.net www43.cpt2.host-h.net www52.cpt2.host-h.net www51.cpt2.host-h.net www4.cpt2.host-h.net www53.cpt2.host-h.net www36.cpt2.host-h.net www2.cpt2.host-h.net www45.cpt2.host-h.net www33.cpt2.host-h.net www34.cpt2.host-h.net
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window. For FAQs refer to our Help Centre article: https://xneelo.co.za/help-centre/products-and-services/data-centre-move-faq/
January 24 11:15 PM SAST until January 25 6:00 AM SAST
Planned maintenance: 1040 - Cape Town Data Centre move - 24 January 2025 (batch 2)
Completed
January 25 1:13 AM SAST
The scheduled maintenance has been completed.
In Progress
January 25 1:13 AM SAST
Update: The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 25 12:21 AM SAST
Update: The servers have arrived at the new data centre and will be connected soon.
In Progress
January 24 11:06 PM SAST
Update: The shutdown of servers has been initiated and relocation to the new data centre will commence shortly
Scheduled
January 22 10:08 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
www11.cpt4.host-h.net www79.cpt1.host-h.net www64.cpt1.host-h.net www18.cpt1.host-h.net www65.cpt1.host-h.net www19.cpt1.host-h.net www32.cpt4.host-h.net www33.cpt4.host-h.net www29.cpt1.host-h.net www27.cpt1.host-h.net www52.cpt1.host-h.net www38.cpt1.host-h.net www89.cpt1.host-h.net www90.cpt1.host-h.net www16.cpt1.host-h.net www45.cpt1.host-h.net www102.cpt1.host-h.net www32.cpt1.host-h.net www2.cpt1.host-h.net www28.cpt1.host-h.net www97.cpt1.host-h.net www30.cpt1.host-h.net www17.cpt1.host-h.net www9.cpt2.host-h.net www93.cpt1.host-h.net www35.cpt1.host-h.net www96.cpt1.host-h.net www85.cpt1.host-h.net www33.cpt1.host-h.net www87.cpt1.host-h.net dedi218.cpt3.host-h.net
January 24 10:00 PM SAST until January 26 6:00 AM SAST
Planned maintenance: 1039 - Cape Town Data Centre move - 24 January 2025 (batch 1)
Completed
January 25 12:23 AM SAST
The scheduled maintenance has been completed.
In Progress
January 25 12:23 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
January 24 11:03 PM SAST
Update: The servers have arrived at the new data centre and will be connected soon.
In Progress
January 24 10:17 PM SAST
Update: The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
January 22 10:06 AM SAST
  • Maintenance window: 8 hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
dedi356.cpt4.host-h.net dedi263.cpt1.host-h.net dedi215.cpt4.host-h.net dedi291.cpt4.host-h.net dedi292.cpt4.host-h.net dedi319.cpt4.host-h.net dedi245.cpt4.host-h.net dedi243.cpt4.host-h.net dedi317.cpt4.host-h.net dedi313.cpt4.host-h.net dedi363.cpt4.host-h.net dedi318.cpt4.host-h.net dedi158.cpt4.host-h.net dedi340.cpt4.host-h.net dedi345.cpt4.host-h.net dedi339.cpt4.host-h.net dedi280.cpt4.host-h.net dedi160.cpt4.host-h.net www53.cpt1.host-h.net www54.cpt1.host-h.net www55.cpt1.host-h.net www78.cpt1.host-h.net www78.cpt1.host-h.net www62.cpt1.host-h.net www101.cpt1.host-h.net www99.cpt1.host-h.net www41.cpt4.host-h.net www36.cpt4.host-h.net www31.cpt2.host-h.net www80.cpt1.host-h.net
January 24 6:30 AM SAST until January 24 7:00 AM SAST
Planned maintenance: 1050 - Drive upgrade - www77.jnb2.host-h.net
Completed
January 24 6:53 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 23 1:10 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: First disc upgrade to 2TB SSD.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 24 6:30 AM SAST until January 24 7:00 AM SAST
Planned maintenance: 1046 - First drive replacement/upgrade - sql48.jnb2.host-h.net ( 129.232.249.10 )
Completed
January 24 6:40 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 22 4:31 PM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Failing drive replacement & First phase drive upgrade.
  • Symptoms: Database hosted on the affected server will be inaccessible during the maintenance window.
January 24 6:30 AM SAST until January 24 7:30 AM SAST
Planned maintenance: 1045 - First drive replacement - sql3.jnb3.host-h.net (156.38.230.141)
Completed
January 22 4:25 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 22 4:23 PM SAST
  • Maintenance window: 30 min
  • Attending: xneelo Engineers
  • Summary: Failing disk replacement & First phase disk upgrade.
  • Symptoms: Database hosted on the affected server will be inaccessible during the maintenance window.
January 24 6:00 AM SAST until January 24 6:30 AM SAST
Emergency maintenance: 1049 - Drive upgrade - www500.jnb2.host-h.net
Completed
January 24 6:23 AM SAST
The scheduled maintenance has been completed.
Scheduled
January 23 9:25 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Second disc upgrade to 2TB SSD.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
January 23 8:00 PM SAST until January 23 11:59 PM SAST
Planned maintenance: 1037 - Disk Maintenance www34.cpt1.host-h.net
Completed
January 23 11:34 PM SAST
The scheduled maintenance has been completed.
Scheduled
January 20 1:31 PM SAST
  • Maintenance window: 4 hours
  • Attending: xneelo Engineers
  • Summary: Disk maintenance and cleanup
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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