Incident History

History

February 18 6:00 PM SAST until February 18 8:00 PM SAST
Planned maintenance: 1124 - .APP Registry Maintenance
Completed
February 18 8:11 PM SAST
The scheduled maintenance has been completed.
Scheduled
February 14 11:37 AM SAST
  • Maintenance window: 2 hours
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .app domains may not be available.
February 18 6:00 AM SAST until February 18 6:30 AM SAST
Planned maintenance: 1126 - Drive maintenance - sql13.jnb2.host-h.net
Completed
February 18 6:26 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 16 9:01 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: SDA drive will be upgraded.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 17 6:30 AM SAST until February 17 7:00 AM SAST
Emergency maintenance: 1129 - Drive maintenance - www5.jnb1.host-h.net (196.22.132.5) & www79.jnb2.host-h.net (41.203.18.79)
Completed
February 17 7:02 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 17 6:15 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 17 6:30 AM SAST until February 17 7:00 AM SAST
Emergency maintenance: 1125 - Drive maintenance - sql13.jnb2.host-h.net
Completed
February 17 7:02 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 16 6:57 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Failing SDB drive needs to be replaced.
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 17 6:13 AM SAST until February 17 7:13 AM SAST
Planned maintenance: 1128 - www18.cpt4.host-h.net and www55.cpt3.host-h.net
Completed
February 17 7:27 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 17 6:16 AM SAST
  • Point of impact 197.221.14.109 and 197.221.14.55
  • Attending: xneelo Engineers
  • Summary: Hard drive replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 16
Delays with .co.za domain registration and renewals
Resolved
February 16 2:30 PM SAST
Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully.
Resolved
February 16 1:27 PM SAST
Customers might experience delays with new domain registrations being registered. Customers might also receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully.
February 15 8:00 PM SAST until February 16 12:00 AM SAST
Planned maintenance: 1123 - Card Payment Portal Maintenance (Payfast)
Completed
February 17 9:10 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 13 3:53 PM SAST
  • Maintenance window: 2 hours
  • Attending: Payfast Engineers
  • Symptoms: During the maintenance period, card payments will not be available. Customers can make payments via EFT using their customer number as the payment reference.
February 15 12:30 AM SAST until February 15 6:00 AM SAST
Planned maintenance: 1114 - Cape Town Data Centre move - 14 February 2025 (batch 3)
Completed
February 15 6:10 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 15 2:08 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
February 15 1:17 AM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
February 12 10:03 AM SAST
  • Maintenance window: 5hr 30min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
acu002_truservcomm_cpt4_005 com009_truservplus_cpt4_003 bas001_truservcomm_cpt4_016 com009_truservplus_cpt4_007 hit001_truservcomm_cpt4_001 cro002_truservcomm_cpt4_001 uni001_truservcomm_cpt4_010 uni001_truservcomm_cpt4_011 gen008_truservcomm_cpt4_019 hos004_truservcomm_cpt4_026 top003_truservcomm_cpt4_004 uni001_truservcomm_cpt4_003 mor001_truservcomm_cpt4_003 com009_truservplus_cpt4_006 bel001_truservcomm_cpt4_008 gen008_truservcomm_cpt4_020 bas001_truservcomm_cpt4_003 glo019_truservcomm_cpt4_001 cha010_truservcomm_cpt4_002 cha010_truservcomm_cpt4_003 uni001_truservcomm_cpt4_009 hos004_truservcomm_cpt4_023 hos004_truservcomm_cpt4_025
February 14 11:15 PM SAST until February 15 6:00 AM SAST
Planned maintenance: 1113 - Cape Town Data Centre move - 14 February 2025 (batch 2)
Completed
February 15 4:01 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 15 12:51 AM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
February 14 11:56 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly
Scheduled
February 12 10:00 AM SAST
  • Maintenance window: 6hr 45min
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
het008_truservplus_cpt4_002 het008_truservplus_cpt4_003 ins004_truserv_cpt4_001 bas001_truservcomm_cpt4_012 ive001_truservcomm_cpt4_001 fut003_truservcomm_cpt4_005 uni001_truservcomm_cpt4_012 bas001_truservcomm_cpt4_011 rou003_truservcomm_cpt4_002 des002_truservcomm_cpt4_008 des002_truservcomm_cpt4_022 reg004_truservplus_cpt4_086 acu002_truservplus_cpt4_002 ops002_truservcomm_cpt4_002 qvs001_truservcomm_cpt4_002 roc001_truservcomm_cpt4_008 dig011_truservcomm_cpt4_003 des002_truservcomm_cpt4_009 ins008_truservcomm_cpt4_002 cor004_truserv_cpt4_005 shi002_truservplus_cpt4_001 und002_truservcomm_cpt4_002 hog001_truservcomm_cpt4_002 ins004_truservcomm_cpt4_005 des002_truservcomm_cpt4_023 mar008_truservcomm_cpt4_002 glo019_truservcomm_cpt4_002
February 14 10:00 PM SAST until February 15 6:00 AM SAST
Planned maintenance: 1112 - Cape Town Data Centre move - 14 February 2025 (batch 1)
Completed
February 15 2:09 AM SAST
The relocation of the servers affected during this session has been successfully completed and is back online.
In Progress
February 14 11:24 PM SAST
The servers have arrived at the new data centre and will be connected soon.
In Progress
February 14 10:26 PM SAST
The shutdown of servers has been initiated and relocation to the new data centre will commence shortly.
Scheduled
February 12 9:55 AM SAST
  • Maintenance window: 8hr
  • Attending: xneelo Engineers
  • Summary: The following servers will be unavailable due to the relocation of our Cape Town Data Centre:
ins004_truservcomm_cpt4_007 alo002_truservcomm_cpt4_001 ins004_truservcomm_cpt4_008 bas001_truservcomm_cpt4_015 bas001_truservcomm_cpt4_013 dat007_truservcomm_cpt4_003 top003_truserv_cpt4_003 man001_truservcomm_cpt4_004 bra009_truservcomm_cpt4_001 uni012_truservcomm_cpt4_002 des002_truservcomm_cpt4_021 ops002_truservcomm_cpt4_004 ben006_truservcomm_cpt4_001 fin001_truservcomm_cpt4_006 ive001_truservcomm_cpt4_002 bas001_truservcomm_cpt4_014 und002_truservcomm_cpt4_001 cli006_truservcomm_cpt4_008 bas001_truservcomm_cpt4_010 bas001_truservcomm_cpt4_017 ins004_truservcomm_cpt4_004 glo019_truservcomm_cpt4_003 het008_truservplus_cpt4_001 alo002_truservcomm2620_cpt4_001
← Back to current status