Incident History

History

October 9 6:30 AM SAST until October 9 7:00 AM SAST
Planned maintenance: 792 - sql18.cpt1.host-h.net
Completed
October 9 6:43 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 8 1:15 PM SAST
  • Point of impact 197.221.2.80
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
October 8 4:00 PM SAST until October 8 6:00 PM SAST
.DE Domain Registry Maintenance (08.10.2024)
Completed
October 8 6:01 PM SAST
The scheduled maintenance has been completed.
Scheduled
October 4 8:59 AM SAST
Planned maintenance: 782 - .DE Domain Registry Maintenance (08.10.2024)
  • Maintenance window: 2 hours
  • Attending: Registry Engineers
  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .DE domains may not be available.
October 8 6:30 AM SAST until October 8 7:00 AM SAST
Emergency maintenance: 789 - sql23.jnb1.host-h.net - Disk replacement
Completed
October 8 6:59 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 7 7:06 AM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Drive maintenance
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
October 7 11:00 PM SAST until October 8 12:00 AM SAST
Planned maintenance: 787 - Cloudbric WAF Dashboard Maintenance
Completed
October 8 2:10 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 6 8:56 PM SAST
  • Maintenance window: 1 hr
  • Attending: xneelo Engineers
  • Summary: We will be performing maintenance on the Cloudbric WAF Dashboard. During the maintenance window, the Cloudbric WAF Dashboard will be unavailable.
October 7 6:30 AM SAST until October 7 7:00 AM SAST
Emergency maintenance: 788 - www92.jnb2.host-h.net - Disk Maintenance
Completed
October 7 6:47 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 7 6:18 AM SAST
  • Maintenance window: 30 Min
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
October 7 2:00 AM SAST until October 7 4:00 AM SAST
Planned maintenance: 786 - Cloudbric WAF Maintenance
Completed
October 8 2:10 AM SAST
The scheduled maintenance has been completed.
Completed
October 6 8:43 PM SAST
  • Maintenance window: 2 hrs
  • Attending: Cloudbric Engineers
  • Summary: Cloudbric will be performing maintenance on the WAF infrastructure to improve performance. During the maintenance window websites protected by the Cloudflare WAF may be intermittently unavailable.
  • Symptoms: Samrand-hosted websites using Cloudbric may experience intermittent downtime during the maintenance window
October 5 4:30 PM SAST until October 5 7:00 PM SAST
Emergency maintenance: 784 - sql7.nur4.host-h.net - Emergency Maintenance
Completed
October 6 7:50 AM SAST
The scheduled maintenance has been completed.
Completed
October 6 7:26 AM SAST
Emergency maintenance: 784 - sql7.nur4.host-h.net
  • Maintenance window: 7:30am - 10:00am
  • Attending: xneelo Engineers
  • Summary: Some user databases will not be accessible during this time, emergency maintenance will be performed and the server brought back online as a quickly as possible.
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
October 5 6:00 AM SAST until October 5 7:00 AM SAST
Planned maintenance: 781 - Multiple shared maintenance
Completed
October 5 6:53 AM SAST
The scheduled maintenance has been completed.
Scheduled
October 3 12:37 PM SAST
  • Point of Impact: www47.jnb2.host-h.net, www428.jnb1.host-h.net ,www3.jnb1.host-h.net, www17.jnb2.host-h.net
  • Maintenance window: 60 minutes
  • Attending: xneelo Engineers
  • Summary: Fan maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
October 4
CPT Webmail Intermitment Timeouts
Resolved
October 7 5:10 PM SAST
A web server configuration issue was picked up earlier today and corrected. The previous misconfiguration restricted the connections to the server which resulted in the timeouts.
Investigating
October 7 9:00 AM SAST
The Webmail interface is slow or non-responsive again. Our system administrators are investigating. We apologise for the inconvenience caused thus far.
Investigating
October 4 11:42 AM SAST
The Webmail interface for CPT-hosted domains is experiencing intermittent timeout errors
October 3 8:00 PM SAST until October 3 11:59 PM SAST
Planned maintenance: 779 - Filesystem maintenance - www46.cpt2.host-h.net
Completed
October 3 11:10 PM SAST
The scheduled maintenance has been completed.
Scheduled
October 1 9:43 PM SAST
  • Maintenance window: 4 hours
  • Attending: xneelo Engineers
  • Summary: Filesystem maintenance
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
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