Incident History

History

February 24 6:30 AM SAST until February 24 7:00 AM SAST
Emergency maintenance: 1153 - Drive maintenance - www7.jnb1.host-h.net (196.22.132.7)
Completed
February 24 6:50 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 24 6:06 AM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk replacement
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 23 6:30 AM SAST until February 23 7:00 AM SAST
Planned maintenance: 1147 - Hardware upgrade 2nd phase - www10.jnb1.host-h.net (196.22.132.10)
Completed
February 23 6:48 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 21 12:30 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 22 5:00 AM SAST until February 22 7:30 AM SAST
Planned maintenance: 1140 - Hardware upgrade - Multiple shared server - www119.jnb2.host-h.net, www430.jnb1.host-h.net, www500.jnb2.host-h.net, www76.jnb2.host-h.net, www29.jnb1.host-h.net and www459.jnb1.host-h.net
Completed
February 22 7:09 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 20 10:54 AM SAST
  • Maintenance window: 2 hr 30 min
  • Point of impact: www119.jnb2.host-h.net, www430.jnb1.host-h.net, www500.jnb2.host-h.net, www76.jnb2.host-h.net, www29.jnb1.host-h.net and www459.jnb1.host-h.net
  • Attending: xneelo Engineers
  • Summary: Hardware upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 22 4:30 AM SAST until February 22 5:00 PM SAST
Planned maintenance: 1146 - Hardware upgrade 1st phase - www10.jnb1.host-h.net (196.22.132.10)
Completed
February 22 4:58 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 21 12:28 PM SAST
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Disk upgrade
  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
February 21 7:21 PM SAST until February 28 7:21 PM SAST
Planned maintenance: 1151 - Cape Town Data Centre Uplink Migration
Completed
March 3 9:27 AM SAST
The scheduled maintenance has been completed.
Completed
February 21 9:00 PM SAST
  • Maintenance window: 4 hr
  • Attending: xneelo Engineers
  • Summary: As part of the move to the Open Access Data Centre (OADC), we have successfully moved the internal routing from the Great Westerford Data Centre to our network infrastructure at OADC.
On 21st February, we'll be changing our internet uplink to route out via OADC instead of the Great Westerford Data Centre. This change will require a short period of network downtime per server.
  • Symptoms: The total network downtime per server is expected to be 30 - 60 seconds while traffic is being re-routed. No action is needed on your part.
February 20 6:23 AM SAST until February 27 6:23 AM SAST
Planned maintenance: 1138 - sql28.cpt1.host-h.net
Completed
February 20 6:41 AM SAST
The scheduled maintenance has been completed.
Scheduled
February 20 6:25 AM SAST
  • Point of impact 197.221.1.40
  • Maintenance window: 30 minutes
  • Attending: xneelo Engineers
  • Summary: Hard drive replacement
  • Symptoms: Databases hosted on the affected servers will be inaccessible during the maintenance window. You may experience website downtime.
February 20
Cape Town services unavailable
Resolved
February 21 1:42 PM SAST
We are currently experiencing network issues in our Cape Town data centre, impacting Webmail, email and website/database services for hosted domains. This may result in intermittent service disruptions. Our engineers are actively investigating the issue.
Resolved
February 21 1:30 PM SAST
We are currently experiencing network issues in our Cape Town data centre, impacting Webmail, email, website/database services, and Control Panel functionality for hosted domains. This may result in intermittent service disruptions. Our engineers are actively investigating the issue.
Resolved
February 20 11:55 AM SAST
Customers connected to a Vodacom network were also unable to interact with our services. Switching networks appeared to resolve this particular symptom. This matter is however resolved and Vodacom customers are now able to connect as well.
February 19 9:00 PM SAST until February 20 8:00 AM SAST
Planned maintenance: 1135 - Cape Town Data Centre Uplink Migration
Completed
February 20 1:14 PM SAST
Following connection issues during the maintenance window, the migration has been put on hold and will be rescheduled.We will inform customers as soon as the new migration date has been confirmed.Please accept our sincere apologies for the inconvenience caused during this time.
Scheduled
February 19 9:00 PM SAST
Maintenance window: 11 HoursAttending: xneelo EngineersSummary: As part of the move to the Open Access Data Centre (OADC), we have successfully moved the internal routing from the Great Westerford Data Centre to our network infrastructure at OADC. On 19 February, we’ll be changing our internet uplink to route out via OADC instead of the Great Westerford Data Centre. This change will require a short period of network downtime per server. Symptoms: The total network downtime per server is expected to be 30 - 60 seconds while traffic is being re-routed. No action is needed on your part.
February 19 7:00 AM SAST until February 19 10:00 AM SAST
Planned maintenance: 1130 - .EU Registry Maintenance
Completed
February 21 4:33 PM SAST
The scheduled maintenance has been completed.
Scheduled
February 17 9:06 AM SAST
  • Maintenance window: 3 hours
  • Attending: Registry Engineers
  • Symptoms: During the maintenance window availability checks, registrations, renewals and updates for .eu domains may not be available.
February 18
Cape Town Data Centre outage
Resolved
February 18 9:05 PM SAST
We are currently experiencing an outage in our Cape Town Data Centre which is affecting hosting and infrastructure servers. Customers may experience errors connecting to Webmail, mail delivery delays, and some websites being inaccessible.Our technicians are investigating.
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