Current network status and maintenance

Current network status and maintenance

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Incident history

Jul 2026 - Sep 2026

September

Sep 20

6:00 AM SAST - 8:00 AM SAST (2h duration)

Multiple Shared Servers - hardware upgrade - Planned maintenance - 2762

Planned maintenance: 2762 - Multiple Shared Servers - hardware upgrade

Scheduled for: September 20, 06:00 AM SAST until September 20, 08:00 AM SAST

  • Maintenance window: 2hr

  • Attending: xneelo Engineers

  • Summary: www63.cpt1.host-h.net, www10.cpt3.host-h.net, www102.cpt1.host-h.net & www12.cpt3.host-h.net

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

2 updates
Sep 20

3:00 AM SAST - 3:45 AM SAST (45min duration)

.COM, .NET SRS Planned Registry Maintenance - Planned maintenance - 2760

Scheduled from September 20, 03:00 AM SAST until September 20, 03:45 AM SAST

  • Maintenance window: 45 minutes

  • Attending: Registry Engineers

  • Summary: During the maintenance window, availability checks, registrations, renewals and updates for .com and .net domains may not be available.

1 update
Sep 19

6:00 AM SAST - 8:00 AM SAST (2h duration)

Multiple Shared Servers - hardware upgrade - Planned maintenance - 2761

Planned maintenance: 2761 - Multiple Shared Servers - hardware upgrade

Scheduled for: September 19, 06:00 AM SAST until September 19, 08:00 AM SAST

  • Maintenance window: 2hr

  • Attending: xneelo Engineers

  • Summary: www36.cpt3.host-h.net, www39.cpt2.host-h.net, www4.cpt4.host-h.net & www61.cpt1.host-h.net

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

2 updates
Sep 18

6:00 AM SAST - 6:38 AM SAST (38min duration)

Multiple Shared Servers - hardware upgrade - Planned maintenance - 2759

The scheduled maintenance has been completed.

3 updates
Sep 17

9:00 PM SAST - Sep 18 2:36 AM SAST (5h36min duration)

sql8.flk1.host-h.net - Database Maintenance - Planned maintenance - 2612

The scheduled maintenance has been completed.

2 updates
Sep 17

6:00 AM SAST - 7:00 AM SAST (1h duration)

Multiple Shared Servers - hardware upgrade - Planned maintenance - 2757

The scheduled maintenance has been completed.

3 updates
Sep 16

6:00 AM SAST - 6:40 AM SAST (40min duration)

Multiple Shared Servers - hardware upgrade - Planned maintenance - 2754

The scheduled maintenance has been completed.

3 updates
Sep 16

5:00 AM SAST - 5:00 AM SAST (0min duration)

sql5.cpt3.host-h.net - Server current down for emergency maintenance - Emergency maintenance - 2756

The scheduled maintenance has been completed.

2 updates
Sep 15

9:00 PM SAST - 11:00 PM SAST (2h duration)

Webmail Servers Debian upgrades: Johannesburg - Planned maintenance - 2755

Scheduled from September 15, 09:00 PM SAST until September 15, 11:00 PM SAST

  • Maintenance window: 2 Hours

  • Attending: xneelo Engineers

  • Summary: Upgrades will be performed on Johannesburg Webmail servers, including a reboot of all webmail servers during the maintenance window.

  • Symptoms: Webmail will be briefly inaccessible during the maintenance window. Desktop and mobile email apps will continue to function as normal.

1 update
Impacted:
Webmail
Sep 15

9:00 PM SAST - 11:03 PM SAST (2h3min duration)

Managed Server Patches - Planned maintenance - 2749

The scheduled maintenance has been completed.

2 updates
Sep 15

9:00 PM SAST - 11:00 PM SAST (2h duration)

.CO.ZA, .ORG.ZA, .NET.ZA Registry Maintenance - Planned maintenance - 2751

The scheduled maintenance has been completed.

2 updates
Sep 15

6:00 AM SAST - 6:28 AM SAST (28min duration)

www9.cpt1.host-h.net and www13.cpt1.host-h.net - Planned maintenance - 2753

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Sep 14

9:00 PM SAST - 9:09 PM SAST (9min duration)

Managed Server Patches on Canary Servers - Planned maintenance - 2748

The scheduled maintenance has been completed.

3 updates
Sep 14
Monitoring

3:45 PM SAST

www500.jnb2.host-h.net - DDoS - affecting web traffic

Our team has rerouted the abusive traffic using our WAF layer to mitigate the impact of the DDoS.

2 updates
Impacted:
Web Hosting
Sep 14

10:29 AM SAST - 10:58 AM SAST (30min duration)

Emergency Hardware Maintenance: sql8.flk1.host-h.net - Emergency maintenance - 2750

The scheduled maintenance has been completed.

3 updates
Sep 12

3:27 PM SAST - Sep 18 11:19 AM SAST (5d19h52min duration)

2745 - www522.jnb1.host-h.net DDoS

The impact of the DDoS attack has been resolved by our networking team, and international connectivity to websites on the server has been restored

2 updates
Impacted:
Web Hosting
Sep 11

6:00 AM SAST - 6:35 AM SAST (35min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2743

The scheduled maintenance has been completed.

3 updates
Sep 10

12:34 PM SAST - 6:34 PM SAST (6h duration)

Xneelo Control Panel Intermittent Connectivity

The impact of the DDoS attack has been resolved by our networking team, and connectivity to hosting tools in the xneelo Control Panel and konsoleH is fully restored.

We are continuing to monitor network traffic closely to ensure ongoing stability.

6 updates
Impacted:
xneelo Control Panel
konsoleH
Sep 10

6:00 AM SAST - 6:50 AM SAST (50min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2740

The scheduled maintenance has been completed.

3 updates
Sep 09

10:00 PM SAST - 10:30 PM SAST (30min duration)

Managed Shared Server Reboots - Planned maintenance - 2741

The scheduled maintenance has been completed.

5 updates
Sep 09

6:00 AM SAST - 6:28 AM SAST (28min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2734

The scheduled maintenance has been completed.

3 updates
Sep 09

2:08 AM SAST - 2:08 AM SAST (0min duration)

Chat service is currently unavailable

Attending: Product team
Summary: The Fresh/Live Chat service is currently unavailable, and our team is currently investigating the issue.
Symptoms: Fresh/Live Chat will be inaccessible.

1 update
Impacted:
Customer support
Sep 08

9:00 PM SAST - 11:20 PM SAST (2h21min duration)

Managed server patching - Planned maintenance - 2732

The scheduled maintenance has been completed.

3 updates
Sep 08

6:00 PM SAST - 6:32 PM SAST (32min duration)

sql34.cpt3.host-h.net and sql13.cpt1.host-h.net - Planned maintenance - 2736

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Sep 08

5:15 PM SAST - 5:38 PM SAST (24min duration)

www5.cpt2.host-h.net - Emergency maintenance - 2738

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Sep 08

6:00 AM SAST - 6:39 AM SAST (39min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2730

The scheduled maintenance has been completed.

3 updates
Sep 07

9:00 PM SAST - 9:15 PM SAST (16min duration)

Canary server patching - Planned maintenance - 2731

The scheduled maintenance has been completed.

3 updates
Sep 07

8:00 PM SAST - 11:25 PM SAST (3h25min duration)

Multiple Shared Servers - Filesystem Maintenance - Emergency maintenance - 2733

The scheduled maintenance has been completed.

3 updates
Sep 07

6:00 PM SAST - 6:16 PM SAST (16min duration)

sql12.cpt2.host-h.net and sql34.cpt3.host-h.net - Planned maintenance - 2729

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Sep 07

6:30 AM SAST - 6:39 AM SAST (10min duration)

sql19.cpt1.host-h.net disk replacement - Planned maintenance - 2727

The scheduled maintenance has been completed.

2 updates
Sep 05

6:00 AM SAST - 7:48 AM SAST (1h48min duration)

Multiple Cape Town shared server hardware upgrades - Planned maintenance - 2723

The scheduled maintenance has been completed.

2 updates
Sep 05

5:00 AM SAST - 5:59 AM SAST (1h duration)

Fan Maintenance -Multiple SQL and Shared hosts - Planned maintenance - 2718

The scheduled maintenance has been completed.

3 updates
Sep 04

7:42 PM SAST - Sep 5 12:00 AM SAST (4h17min duration)

Server Maintenance: www68.jnb2.host-h.net, www521.jnb1.host-h.net - Planned maintenance - 2725

The scheduled maintenance has been completed.

3 updates
Sep 04

3:30 PM SAST - Sep 5 1:30 AM SAST (10h duration)

Server Maintenance: www502.jnb2.host-h.net - Emergency maintenance - 2724

The scheduled maintenance has been completed.

3 updates
Sep 04

6:30 AM SAST - 6:44 AM SAST (15min duration)

www52.cpt3.host-h.net - Planned maintenance - 2721

The scheduled maintenance has been completed.

3 updates
Sep 04

6:20 AM SAST - 6:20 AM SAST (0min duration)

Emergency Maintenance - www24.cpt3.host-h.net - Emergency maintenance - 2722

The scheduled maintenance has been completed.

3 updates
Sep 04

6:00 AM SAST - 6:26 AM SAST (26min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2719

The scheduled maintenance has been completed.

3 updates
Sep 03

6:00 AM SAST - 6:41 AM SAST (42min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2717

The scheduled maintenance has been completed.

3 updates
Sep 02

11:31 AM SAST - 11:31 AM SAST (0min duration)

xneelo Control Panel Intermittent Connectivity

We are aware of intermittent connectivity issues affecting hosting tools in the xneelo Control Panel.

Our Engineers are investigating the issue.

1 update
Impacted:
xneelo Control Panel
Sep 02

6:00 AM SAST - 6:23 AM SAST (23min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2712

The scheduled maintenance has been completed.

3 updates
Sep 01

9:00 PM SAST - 11:00 PM SAST (2h duration)

Webmail Servers Debian upgrades: Johannesburg - Planned maintenance - 2709

Scheduled from September 1, 09:00 PM SAST until September 1, 11:00 PM SAST

  • Maintenance window: 2 Hours

  • Attending: xneelo Engineers

  • Summary: We are upgrading the operating system on our Cape Town Webmail servers to Debian 13 (Trixie). The upgrades will be performed between 21:00 and 23:00.
    We apologise for any inconvenience caused and appreciate your patience.

  • Symptoms: Webmail will be offline during maintenance. Standard email desktop and mobile apps will continue to work as normal.

1 update
Sep 01

10:11 AM SAST - Sep 2 2:43 PM SAST (1d4h32min duration)

Slow webmail response times for domain hosted in Johannesburg

Our engineers have made changes to the server to address the degraded performance and the webmail service is accessible again.

6 updates
Impacted:
Webmail
Sep 01

8:47 AM SAST - Sep 10 3:30 PM SAST (9d6h43min duration)

Intermittent email connectivity on Shared Servers in Johannesburg

This incident is now resolved following continued monitoring. Email service is confirmed to be functioning normally. Customers affected by this incident can expect a detailed incident report tomorrow, Friday, 11 September.

26 updates
Impacted:
Managed Hosting - Email
Sep 01

6:00 AM SAST - 6:34 AM SAST (34min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2707

The scheduled maintenance has been completed.

3 updates

August

Aug 31

10:00 PM SAST - Sep 2 12:00 AM SAST (1d2h duration)

OADC power maintenance (Cape Town Data Centre) - Planned maintenance - 2679

The scheduled maintenance has been completed.

2 updates
Aug 31

9:00 PM SAST - 10:49 PM SAST (1h49min duration)

Webmail Servers Debian upgrades: Cape Town - Planned maintenance - 2706

The scheduled maintenance has been completed.

2 updates
Aug 31

8:30 AM SAST - 11:30 AM SAST (3h duration)

www15.flk1.host-h.net - Emergency Drive maintenance - Emergency maintenance - 2703

The scheduled maintenance has been completed.

3 updates
Aug 31

6:00 AM SAST - 6:21 AM SAST (22min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2698

The scheduled maintenance has been completed.

3 updates
Aug 31

12:30 AM SAST - 12:53 AM SAST (24min duration)

www18.cpt3.host-h.net - Planned maintenance - 2701

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Aug 30

9:00 PM SAST - Aug 31 12:40 AM SAST (3h40min duration)

Webmail Servers Debian upgrades: Cape Town - Planned maintenance - 2695

The scheduled maintenance has been completed.

4 updates
Aug 30

6:00 PM SAST - 6:52 PM SAST (53min duration)

sql14.cpt1.host-h.net and sql2.cpt4.host-h.net - Planned maintenance - 2700

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Aug 30

2:00 PM SAST - 3:44 PM SAST (1h45min duration)

Kernel Reboot Maintenance - Emergency maintenance - 2699

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Managed Hosting - Email
Web Hosting
Aug 28

8:00 PM SAST - 9:00 PM SAST (1h duration)

Xneelo Control Panel maintenance - Emergency maintenance - 2696

The scheduled maintenance has been completed.

4 updates
Impacted:
xneelo Control Panel
Aug 28

6:00 PM SAST - 6:30 PM SAST (30min duration)

sql17.cpt4.host-h.net - Planned maintenance - 2697

The scheduled maintenance has been completed.

4 updates
Impacted:
Managed Servers
Aug 27

11:00 PM SAST - 11:37 PM SAST (38min duration)

www39.flk1.host-h.net - Planned maintenance - 2694

The scheduled maintenance has been completed.

5 updates
Aug 27

10:00 PM SAST - 10:34 PM SAST (35min duration)

www21.cpt4.host-h.net - File System Maintenance - Planned maintenance - 2682

The scheduled maintenance has been completed.

2 updates
Aug 26

9:00 PM SAST - 11:05 PM SAST (2h6min duration)

Kernel Reboot Maintenance - Planned maintenance - 2686

The scheduled maintenance has been completed.

2 updates
Aug 26

6:00 PM SAST - 6:30 PM SAST (30min duration)

sql17.cpt2.host-h.net - Planned maintenance - 2689

The scheduled maintenance has been completed.

3 updates
Aug 26

12:00 PM SAST - 1:00 PM SAST (1h duration)

CentralNic Registry Maintenance - Planned maintenance - 2669

The scheduled maintenance has been completed.

2 updates
Aug 26

6:00 AM SAST - 6:15 AM SAST (15min duration)

www1.cpt3.host-h.net and www50.cpt2.host-h.net hardware maintenance - Planned maintenance - 2685

The scheduled maintenance has been completed.

2 updates
Aug 25

10:00 PM SAST - 10:45 PM SAST (46min duration)

File System maintenance - www116.nur4.host-h.net (213.133.104.116) - Emergency maintenance - 2680

The scheduled maintenance has been completed.

2 updates
Aug 25

9:00 PM SAST - 11:00 PM SAST (2h duration)

Webmail Servers Debian upgrades: Germany - Planned maintenance - 2681

The scheduled maintenance has been completed.

2 updates
Aug 25

9:00 PM SAST - 11:07 PM SAST (2h7min duration)

Managed server patching - Planned maintenance - 2672

The scheduled maintenance has been completed.

2 updates
Aug 25

3:05 PM SAST - Aug 26 4:58 PM SAST (1d1h52min duration)

SSL error on email programmes.

The fix applied by our engineers has resolved this issue.

3 updates
Impacted:
Managed Hosting - Email
Aug 25

10:00 AM SAST - 4:00 PM SAST (6h duration)

DENIC (.DE) Registry Maintenance - Planned maintenance - 2668

The scheduled maintenance has been completed.

2 updates
Aug 25

6:00 AM SAST - 6:00 AM SAST (0min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2674

maintenance cancelled

3 updates
Aug 24

10:00 PM SAST - 11:11 PM SAST (1h12min duration)

Multiple shared servers: - Planned maintenance - 2677

The scheduled maintenance has been completed.

3 updates
Aug 24

9:00 PM SAST - 9:12 PM SAST (12min duration)

Canary server patching - Planned maintenance - 2671

The scheduled maintenance has been completed.

3 updates
Aug 24

7:00 PM SAST - 7:30 PM SAST (30min duration)

www33.flk1.host-h.net Disk maintenance (78.47.2.70) - Planned maintenance - 2675

The scheduled maintenance has been completed.

4 updates
Aug 24

6:58 PM SAST - 6:58 PM SAST (0min duration)

www44.flk1.host-h.net - Intermittent network connectivity

Website and emails hosted on this server will experience intermittent connectivity or downtime. Our engineers are investigating the matter.

1 update
Impacted:
Web Hosting
Aug 24

6:00 PM SAST - 6:37 PM SAST (38min duration)

sql32.cpt3.host-h.net & sql18.cpt3.host-h.net - Planned maintenance - 2673

The scheduled maintenance has been completed.

3 updates
Aug 24

6:00 AM SAST - 6:34 AM SAST (34min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2664

The scheduled maintenance has been completed.

3 updates
Aug 23

1:20 PM SAST - 1:50 PM SAST (30min duration)

www3.cpt4.host-h.net - Planned maintenance - 2665

The scheduled maintenance has been completed.

3 updates
Aug 21

6:15 PM SAST - 6:15 PM SAST (0min duration)

www67.cpt3.host-h.net and www40.cpt3.host-h.net hardware upgrades - Planned maintenance - 2656

The scheduled maintenance has been completed.

3 updates
Aug 21

6:00 PM SAST - 6:14 PM SAST (14min duration)

sql26.cpt1.host-h.net - Planned maintenance - 2658

The scheduled maintenance has been completed.

3 updates
Aug 20

6:00 AM SAST - 6:34 AM SAST (35min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2652

The scheduled maintenance has been completed.

3 updates
Aug 19

3:00 PM SAST - 3:00 PM SAST (0min duration)

Degraded federation into customer cloud dashboard

We are experiencing degraded access into the customer cloud dashboard. There are intermitted failures when attempting Single Sign On. This is affecting a handful of customers. This is currently being investigated.

1 update
Aug 19

11:09 AM SAST - 12:02 PM SAST (54min duration)

FNB card payments currently unavailable - Emergency maintenance - 2653

The scheduled maintenance has been completed.

2 updates
Aug 19

7:30 AM SAST - 7:43 AM SAST (13min duration)

High temperatures - sql56.jnb1.host-h.net - Emergency maintenance - 2650

The scheduled maintenance has been completed.

4 updates
Aug 18

9:00 PM SAST - 10:42 PM SAST (1h42min duration)

Managed server patching - Planned maintenance - 2643

The scheduled maintenance has been completed.

2 updates
Aug 18

6:30 AM SAST - 6:44 AM SAST (15min duration)

www62.cpt3.host-h.net - Planned maintenance - 2644

The scheduled maintenance has been completed.

3 updates
Aug 18

6:15 AM SAST - 6:33 AM SAST (19min duration)

Temperature check - www88.jnb2.host-h.net - Emergency maintenance - 2646

The scheduled maintenance has been completed.

3 updates
Aug 17

9:00 PM SAST - 9:19 PM SAST (20min duration)

Canary server patching - Planned maintenance - 2642

The scheduled maintenance has been completed.

2 updates
Aug 17

2:53 PM SAST - 10:37 PM SAST (7h44min duration)

DDoS Attack Affecting Shared Hosting Server - www75.cpt1.host-h.net

We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.

3 updates
Impacted:
Web Hosting
Aug 17

6:30 AM SAST - 6:53 AM SAST (23min duration)

Emergency drive maintenance - www16.jnb2.host-h.net - Emergency maintenance - 2640

The scheduled maintenance has been completed.

2 updates
Aug 17

6:00 AM SAST - Aug 27 7:30 AM SAST (10d1h30min duration)

Managed Server Debian upgrades - Planned maintenance - 2622

All Managed Dedicated Servers have now been successfully upgraded to Debian 13 (Trixie).

18 updates
Aug 17

6:00 AM SAST - Aug 30 8:21 AM SAST (13d2h22min duration)

Shared server Debian upgrades - Planned maintenance - 2623

We have completed server upgrades across our entire server fleet.

14 updates
Aug 16

11:30 AM SAST - 11:46 AM SAST (16min duration)

Drive Failure: sql2.jnb3.host-h.net - SDB - Emergency maintenance - 2638

The scheduled maintenance has been completed.

3 updates
Aug 15

5:36 PM SAST - Aug 16 3:36 AM SAST (10h duration)

www23.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2637

Scheduled from August 15, 05:36 PM SAST until August 15, 06:36 PM SAST

  • Maintenance window: 1 hr

  • Attending: xneelo Engineers

  • Summary: Hardware Maintenance

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

4 updates
Aug 13

11:00 PM SAST - Aug 14 3:00 AM SAST (4h duration)

.CC Registry Maintenance - Planned maintenance - Planned maintenance - 2629

The scheduled maintenance has been completed.

3 updates
Aug 13

10:00 PM SAST - Aug 14 1:41 AM SAST (3h42min duration)

File system maintenance - www36.cpt3.host-h.net (197.221.14.36) - Planned maintenance - 2625

The scheduled maintenance has been completed.

2 updates
Aug 13

10:00 PM SAST - Aug 14 12:01 AM SAST (2h2min duration)

File system maintenance - www5.flk1.host-h.net ( 188.40.0.245 ) - Planned maintenance - 2624

The scheduled maintenance has been completed.

2 updates
Aug 13

8:16 PM SAST - Aug 14 6:22 PM SAST (22h6min duration)

DDoS Attack Affecting Shared Hosting Server www500.jnb2.host-h.net

We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.

3 updates
Impacted:
Web Hosting
Aug 13

3:20 PM SAST - 10:18 PM SAST (6h58min duration)

Hosting package upgrades and new hosting orders are currently unavailable

Our engineers have identified the root cause of the issue and have released a patch.

All upgrades and new hosting orders are operating as expected.

5 updates
Impacted:
Orders
Internal Account Transfers
Restructures
Aug 12

8:20 PM SAST - Aug 17 2:55 PM SAST (4d18h35min duration)

One Time Pin Delivery via SMS

Testing shows the OTP functionality via SMS has been restored, We are continuing to monitor the situation

2 updates
Impacted:
xneelo Control Panel
konsoleH
Aug 12

4:29 PM SAST - Aug 13 3:43 PM SAST (23h13min duration)

DDoS Attack Affecting Shared Hosting Server www410.jnb1.host-h.net

We are pleased to report that website and email services are up and running and the DDoS attack is fully mitigated.

3 updates
Aug 12

6:30 AM SAST - 7:00 AM SAST (30min duration)

www35.cpt2.host-h.net fan maintenance - Emergency maintenance - 2627

The scheduled maintenance has been completed.

2 updates
Aug 11

10:30 PM SAST - 10:40 PM SAST (11min duration)

Shared SQL server reboots - Planned maintenance - 2618

The scheduled maintenance has been completed.

2 updates
Aug 11

9:00 PM SAST - 10:40 PM SAST (1h41min duration)

Managed server patching - Planned maintenance - 2617

The scheduled maintenance has been completed.

2 updates
Aug 11

8:00 PM SAST - 8:38 PM SAST (39min duration)

Control Panel maintenance - Planned maintenance - 2594

The scheduled maintenance has been completed.

2 updates
Aug 11

6:00 PM SAST - 6:08 PM SAST (8min duration)

sql18.cpt1.host-h.net disk swap - Planned maintenance - 2620

The scheduled maintenance has been completed.

2 updates
Aug 11

5:00 PM SAST - 5:43 PM SAST (44min duration)

Canary server patching - Planned maintenance - 2616

The scheduled maintenance has been completed.

2 updates
Aug 11

6:30 AM SAST - 6:40 AM SAST (11min duration)

sql8.cpt4.host-h.net - Planned maintenance - 2613

The scheduled maintenance has been completed.

3 updates
Aug 06

9:13 PM SAST - Aug 7 4:30 PM SAST (19h17min duration)

20260806 - Shared server DDoS

Actions to prevent the DDoS impacting www22.jnb1.host-h.net have been taken. Our monitoring has confirmed that the attack has subsided, and the incident is considered resolved.

3 updates
Aug 06

5:45 AM SAST - 9:49 PM SAST (16h4min duration)

Identity Digital Registry Connection (.me, .info, .mobi) - Emergency maintenance - 2606

The scheduled maintenance has been completed.

2 updates
Aug 05

10:00 PM SAST - Aug 6 2:00 AM SAST (4h duration)

SQL Server Maintenance - Planned maintenance - 2591

Scheduled from August 5, 10:00 PM SAST until August 6, 02:00 AM SAST

  • Maintenance window: 4 hrs

  • Attending: xneelo Engineers

  • Summary: Server Hardware Maintenance

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

2 updates
Aug 05

10:00 PM SAST - 11:17 PM SAST (1h18min duration)

Urgent Server Reboots - Shared Hosting - Emergency maintenance - 2603

The scheduled maintenance has been completed.

2 updates
Aug 05

9:00 PM SAST - 11:17 PM SAST (2h18min duration)

Emergency Server Reboots - Managed Hosting - Emergency maintenance - 2604

The scheduled maintenance has been completed.

2 updates
Aug 04

9:00 PM SAST - 11:46 PM SAST (2h47min duration)

Managed server patching - Planned maintenance - 2593

The scheduled maintenance has been completed.

2 updates
Aug 04

5:00 AM SAST - Aug 7 6:06 AM SAST (3d1h6min duration)

SQL server upgrade - Planned maintenance - 2587

The following hosts have completed their maintenance:

sql58.jnb2.host-h.net

49 updates
Aug 03

9:00 PM SAST - 10:00 PM SAST (1h duration)

Canary server patching - Planned maintenance - 2592

The scheduled maintenance has been completed.

2 updates
Aug 03

10:00 AM SAST - 10:06 AM SAST (6min duration)

sql18.cpt1.host-h.net - Planned maintenance - 2588

The scheduled maintenance has been completed.

3 updates
Aug 03

6:30 AM SAST - 6:50 AM SAST (20min duration)

sql30.cpt3.host-h.net and sql5.cpt4.host-h.net fan maintenance - Emergency maintenance - 2586

The scheduled maintenance has been completed.

2 updates
Aug 01

10:00 PM SAST - 10:05 PM SAST (5min duration)

sql63.jnb2.host-h.net - Managed server reboot - Planned maintenance - 2585

The scheduled maintenance has been completed.

3 updates

July

Jul 31

5:48 PM SAST - 8:40 PM SAST (2h52min duration)

Websites and Emails inaccessable - www82.jnb2.host-h.net

We are pleased to report that website and email services are up and running.

3 updates
Impacted:
Web Hosting
Jul 31

8:36 AM SAST - 8:36 AM SAST (0min duration)

Telephone lines unavailable

We are aware that our telephone lines are currently unavailable for inbound and outbound calls. Our system engineers are actively working on this.

Please use Live Chat to contact us for live support here: https://xneelo.co.za/contact-us/

Alternatively, you are welcome to contact us via email at support@xneelo.com

1 update
Jul 30

8:30 PM SAST - 8:44 PM SAST (15min duration)

sql4.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2580

The scheduled maintenance has been completed.

2 updates
Jul 30

3:45 PM SAST - 4:25 PM SAST (40min duration)

Intermittent access to konsoleH and xneelo Control Panel

Our engineers have resolved the incident by restoring services. All systems are now operating normally, and we are continuing to monitor the environment to ensure stability.

2 updates
Impacted:
konsoleH
xneelo Control Panel
Jul 29

10:00 PM SAST - Jul 30 1:00 AM SAST (3h duration)

File system maintenance - www66.cpt1.host-h.net (196.40.97.166) - Planned maintenance - 2550

The scheduled maintenance has been completed.

2 updates
Jul 29

6:00 AM SAST - 7:07 AM SAST (1h7min duration)

Scheduled Maintenance: Self-Managed RMI Tunnel - Planned maintenance - 2556

The scheduled maintenance has been completed.

2 updates
Jul 28

9:00 PM SAST - 10:16 PM SAST (1h16min duration)

Managed server patching - Planned maintenance - 2528

The scheduled maintenance has been completed.

4 updates
Jul 28

3:10 PM SAST - 3:46 PM SAST (37min duration)

sql8.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2559

The scheduled maintenance has been completed.

2 updates
Jul 27

10:00 PM SAST - 10:54 PM SAST (55min duration)

File system maintenance - sql12.jnb2.host-h.net (41.203.18.209) - Planned maintenance - 2538

The scheduled maintenance has been completed.

3 updates
Jul 27

9:00 PM SAST - 9:24 PM SAST (24min duration)

Managed server canary patches - Planned maintenance - 2549

The scheduled maintenance has been completed.

2 updates
Jul 27

7:00 PM SAST - Jul 28 2:00 AM SAST (7h duration)

Cloud Network Maintenance - Planned maintenance - 2539

The scheduled maintenance has been completed.

2 updates
Jul 22

6:41 AM SAST - 8:02 AM SAST (1h21min duration)

Cloudbric Sites Experiencing Errors

Cloudbric has confirmed that the errors experienced have been resolved on their end and no further blocks should occur

We apologise for the inconvenience caused.

2 updates
Impacted:
Cloudbric
Jul 21

5:00 PM SAST - 6:00 PM SAST (1h duration)

Canary server patching - Planned maintenance - 2527

The scheduled maintenance has been completed.

2 updates
Jul 20

6:20 AM SAST - 6:40 AM SAST (20min duration)

Multiple Shared Servers - Disk Replacements - Planned maintenance - 2522

The scheduled maintenance has been completed.

3 updates
Jul 19

6:00 AM SAST - 7:28 AM SAST (1h28min duration)

Multiple SQL Servers - Disk Replacements - Planned maintenance - 2520

The scheduled maintenance has been completed.

3 updates
Jul 18

6:00 AM SAST - 7:30 AM SAST (1h30min duration)

Multiple SQL Servers - Disk Replacements - Planned maintenance - 2517

The scheduled maintenance has been completed.

3 updates
Jul 16

10:00 PM SAST - 10:41 PM SAST (42min duration)

www427.jnb1.host-h.net - File System Maintenance - Planned maintenance - 2503

The scheduled maintenance has been completed.

2 updates
Jul 16

6:00 PM SAST - 6:13 PM SAST (13min duration)

sql16.cpt4.host-h.net - Planned maintenance - 2515

The scheduled maintenance has been completed.

3 updates
Jul 15

11:06 AM SAST - Jul 17 12:28 PM SAST (2d1h23min duration)

Connectivity issues reported for Cloudbric websites

We are pleased to report that connectivity to the affected Cloudbric server has been restored, and all affected websites are now loading normally.

Our engineering team, in coordination with Cloudbric, successfully mitigated the disruptive traffic.

5 updates
Impacted:
Cloudbric
Web Hosting
Jul 15

6:00 AM SAST - 6:23 AM SAST (23min duration)

Server relocation - sql60.jnb2.host-h.net - Planned maintenance - 2498

The scheduled maintenance has been completed.

3 updates
Jul 15

6:00 AM SAST - 7:00 AM SAST (1h duration)

www45.cpt1.host-h.net & www43.cpt2.host-h.net - Planned maintenance - 2506

The scheduled maintenance has been completed.

3 updates
Jul 14

9:00 PM SAST - 10:33 PM SAST (1h34min duration)

Managed server patching - Planned maintenance - 2502

The scheduled maintenance has been completed.

2 updates
Jul 13

9:00 PM SAST - 9:16 PM SAST (17min duration)

Canary server patching - Planned maintenance - 2501

The scheduled maintenance has been completed.

2 updates
Jul 13

7:30 AM SAST - 7:46 AM SAST (16min duration)

Emergency drive swap - www420.jnb1.host-h.net - Emergency maintenance - 2499

The scheduled maintenance has been completed.

2 updates
Jul 13

6:30 AM SAST - 6:49 AM SAST (19min duration)

Hardware upgrade : www453.jnb1.host-h.net - Planned maintenance - 2494

The scheduled maintenance has been completed.

3 updates
Jul 13

6:30 AM SAST - 7:00 AM SAST (30min duration)

Faulty drive swaps www37.cpt1.host-h.net and www37.cpt3.host-h.net - Emergency maintenance - 2497

The scheduled maintenance has been completed.

2 updates
Jul 10

7:00 AM SAST - 7:26 AM SAST (26min duration)

Hardware upgrade - www500.jnb1.host-h.net - Planned maintenance - 2493

The scheduled maintenance has been completed.

3 updates
Jul 09

6:00 AM SAST - 6:26 AM SAST (27min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2481

The scheduled maintenance has been completed.

3 updates
Jul 08

9:43 PM SAST - Jul 11 10:26 AM SAST (2d12h43min duration)

International traffic blocked - www21.cpt4.host-h.net

Server is stable but our team will continue to monitor the situation closely.

3 updates
Impacted:
Web Hosting
Jul 08

8:20 PM SAST - 9:32 PM SAST (1h13min duration)

www21.cpt4.host-h.net - Emergency maintenance - 2486

The scheduled maintenance has been completed.

2 updates
Jul 08

5:30 PM SAST - 5:46 PM SAST (17min duration)

www21.cpt4.host-h.net - Emergency maintenance - 2485

The scheduled maintenance has been completed.

3 updates
Jul 08

6:30 AM SAST - 6:43 AM SAST (14min duration)

www57.cpt1.host-h.net - Planned maintenance - 2477

The scheduled maintenance has been completed.

5 updates
Jul 07

9:00 PM SAST - 10:09 PM SAST (1h9min duration)

Managed server patching - Planned maintenance - 2470

The scheduled maintenance has been completed.

3 updates
Jul 07

6:00 PM SAST - 6:17 PM SAST (17min duration)

sql19.cpt3.host-h.net - Planned maintenance - 2476

The scheduled maintenance has been completed.

3 updates
Jul 07

4:00 PM SAST - 9:00 PM SAST (5h duration)

Maintenance service routine on the A feed UPS units - Planned maintenance - 2446

The scheduled maintenance has been completed.

2 updates
Jul 07

8:15 AM SAST - 8:58 AM SAST (43min duration)

Scheduled Maintenance: Self-Managed File Storage - file8.storage.za.xneelo.com - Planned maintenance - 2474

The scheduled maintenance has been completed.

2 updates
Jul 07

7:53 AM SAST - Jul 8 12:30 PM SAST (1d4h37min duration)

Multiple sections currently inaccessible in xneelo Control Panel and konsoleH.

Both xneelo Control Panel and konsoleH are accessible.

3 updates
Impacted:
konsoleH
xneelo Control Panel
Managed Hosting - Email
Orders
Restructures
Jul 07

7:45 AM SAST - 8:07 AM SAST (23min duration)

Scheduled Maintenance: Self-Managed File Storage - file6.storage.za.xneelo.com - Planned maintenance - 2473

The scheduled maintenance has been completed.

2 updates
Jul 07

7:00 AM SAST - 7:30 AM SAST (31min duration)

Scheduled Maintenance: Self-Managed File Storage - file3.storage.za.xneelo.com - Planned maintenance - 2471

The scheduled maintenance has been completed.

2 updates
Jul 06

9:00 PM SAST - 9:07 PM SAST (7min duration)

Canary server patching - Planned maintenance - 2469

The scheduled maintenance has been completed.

3 updates
Jul 06

6:00 PM SAST - 6:17 PM SAST (17min duration)

Multiple SQL Servers - Disk Replacements - Planned maintenance - 2460

The scheduled maintenance has been completed.

3 updates
Jul 06

4:15 PM SAST - 4:48 PM SAST (34min duration)

Scheduled Maintenance: Self-Managed File Storage - file9.storage.za.xneelo.com - Planned maintenance - 2468

The scheduled maintenance has been completed.

2 updates
Jul 06

3:45 PM SAST - 4:12 PM SAST (28min duration)

Scheduled Maintenance: Self-Managed File Storage - file7.storage.za.xneelo.com - Planned maintenance - 2467

The scheduled maintenance has been completed.

2 updates
Jul 06

2:45 PM SAST - 3:10 PM SAST (26min duration)

Scheduled Maintenance: Self-Managed File Storage - file5.storage.za.xneelo.com - Planned maintenance - 2466

The scheduled maintenance has been completed.

2 updates
Jul 06

2:10 PM SAST - 2:39 PM SAST (29min duration)

Scheduled Maintenance: Self-Managed File Storage - file4.storage.za.xneelo.com - Planned maintenance - 2465

The scheduled maintenance has been completed.

2 updates
Jul 06

1:00 PM SAST - 1:30 PM SAST (31min duration)

Scheduled Maintenance: Self-Managed File Storage - file2.storage.za.xneelo.com - Planned maintenance - 2464

The scheduled maintenance has been completed.

2 updates
Jul 06

10:45 AM SAST - 11:26 AM SAST (42min duration)

Scheduled Maintenance: Self-Managed File Storage - file1.storage.za.xneelo.com - Planned maintenance - 2459

The scheduled maintenance has been completed.

2 updates
Jul 06

7:00 AM SAST - 7:15 AM SAST (16min duration)

Drive Failure: www66.jnb2.host-h.net - SDB - Emergency maintenance - 2458

The scheduled maintenance has been completed.

3 updates
Jul 06

5:15 AM SAST - 6:38 AM SAST (1h24min duration)

Faulty drive swaps www43.cpt2.host-h.net,www37.cpt1.host-h.net and www85.cpt1.host-h.net - Emergency maintenance - 2457

The scheduled maintenance has been completed.

2 updates
Jul 04

8:30 PM SAST - 10:00 PM SAST (1h31min duration)

sql10.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2455

The scheduled maintenance has been completed.

2 updates
Jul 04

4:15 PM SAST - 4:33 PM SAST (19min duration)

sql3.flk1.host-h.net - Hardware Maintenance - Emergency maintenance - 2454

The scheduled maintenance has been completed.

4 updates
Jul 04

2:00 PM SAST - 3:02 PM SAST (1h3min duration)

Urgent Kernel Reboot Maintenance - Emergency maintenance - 2451

The scheduled maintenance has been completed.

2 updates
Jul 04

6:30 AM SAST - 7:30 AM SAST (1h duration)

CPT Shared server upgrades - Planned maintenance - 2448

The scheduled maintenance has been completed.

3 updates
Jul 04

6:00 AM SAST - 7:30 AM SAST (1h30min duration)

CPT Shared server upgrades - Planned maintenance - 2447

The scheduled maintenance has been completed.

3 updates
Jul 03

6:00 AM SAST - 6:30 AM SAST (30min duration)

Multiple Shared Server - Hardware Upgrades - Planned maintenance - 2445

The scheduled maintenance has been completed.

3 updates
Jul 01

11:00 PM SAST - 11:07 PM SAST (7min duration)

sql4.flk1.host-h.net - Hardware Maintenance - Planned maintenance - 2443

The scheduled maintenance has been completed.

2 updates