System status: Service impacted – we’re working on it Incident History
Maintenance
Targeted phishing attacks - Security Notice - 1630
In Progress

  • Security Notice

  • Summary: Please stay vigilant, we’ve seen a global rise in phishing emails. To verify any invoices, always log directly into your Control Panel.
September 17, 11:45 AM SAST
Managed server patching - Planned maintenance - 1644
Scheduled

Scheduled from September 23, 09:00 PM SAST until September 23, 11:59 PM SAST

  • Maintenance window: 3 hours

  • Attending: xneelo Engineers

  • Summary: Managed server patching

  • Symptoms: Websites and email hosted on the affected server will be briefly inaccessible during the maintenance window.
September 22, 1:58 PM SAST
.me Domain Registry Maintenance - Planned maintenance - 1645
Scheduled

Scheduled from September 24, 08:00 PM SAST until September 24, 10:00 PM SAST

  • Maintenance window: 2 days and 6 hours

  • Attending: Registry Engineers

  • Summary: During the maintenance window, availability checks, registrations, renewals, and updates for .me domains may not be available.
September 22, 4:38 PM SAST

System status

Functionalities

Domain administration

Operational

Orders

Operational

Internal Account Transfers

Operational

Restructures

Operational

Payments

Operational

Customer support

Operational

Services

konsoleH

Operational

xneelo Control Panel

Operational

DNS

Operational

Webmail

Operational

xneelo website

Operational

Cloudbric

Operational

SiteBuilder

Operational

Web Hosting

Operational

Managed Servers

Operational

Self-Managed Servers

Affected

Colocation

Operational

Cloud hosting

Operational
Incidents
Email Software Updates - Duplicate Emails
Identified

Due to a recent software upgrades, some email programmes connecting via POP may download certain emails again. The cause has been identified and a fix applied for this.

If you have been impacted by this, you can delete the duplicate emails on your email programme as no further duplications should occur.

We apologise for the inconvenience caused.
September 22, 10:25 AM SAST

Ongoing for 18h 59m

TruServ Servers Failing to Boot After Windows 2025 Update
Monitoring

We have found that in certain scenarios, running this update causes boot failures and an unexpected I/O error.

You are encouraged to make regular off-server backups, especially before applying any major Windows updates, providing a fail-safe to restore from.

If you run the update and encounter the error without having made a backup, you are welcome to contact us, and we will investigate on a case-by-case basis.
September 16, 12:14 PM SAST

Ongoing for 8d