Current network status and maintenance

Outgoing Email Sending Delays

We are pleased to share that our upstream filtering provider has applied a fix on their end to resolve the recent service disruption.

Our email engineers are monitoring our sending queues closely as emails relay via these servers.

Oct 12, 2026 4:32 PM SAST · Monitoring

We are pleased to share that our upstream filtering provider has applied a fix on their end to resolve the recent service disruption.
Our email engineers are monitoring our sending queues closely as emails relay via these servers.
Oct 12, 2026 12:36 PM SAST · Identified

Our upstream provider has confirmed that the root cause of the issue has been identified and they are now working towards resolving the issue and restoring services.
We do not have a fixed resolution time yet, but we will provide further updates as they become available.
Oct 12, 2026 11:55 AM SAST · Identified

We are currently experiencing delays in outgoing email delivery.
What is happening: The issue stems from a service disruption with our upstream email filtering provider. We are awaiting resolution from the vendor while our email engineers monitor our sending queues closely.
We apologise for the inconvenience and will provide further updates as soon as more information is available.

Impacted: Managed Hosting - Email

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Scheduled maintenance

Published Oct 12, 2026 9:50 AM SAST

Scheduled for Oct 13, 2026 9:00 PM SAST - Oct 14, 2026 1:00 AM SAST

Scheduled from October 13, 09:00 PM SAST until October 14, 01:00 AM SAST

Maintenance window: 4 hours
Attending: xneelo Engineers
Summary: Managed server patching
Symptoms: Websites and email hosted on the affected servers will be briefly inaccessible during the maintenance window.

Scheduled maintenance

Published Oct 8, 2026 7:01 AM SAST

Scheduled for Oct 14, 2026 10:00 PM SAST - Oct 15, 2026 4:00 AM SAST

Scheduled from October 14, 10:00 PM SAST until October 15, 04:00 AM SAST

Maintenance window: 6 hours
Attending: OADC Engineers
Summary: Open Access Data Centres (OADC) in Brackenfell, which houses our Cape Town Data Centre, will be performing essential power system maintenance from 14 October at 22:00 SAST to 15 October at 04:00 SAST.
The maintenance requires temporarily switching off the A and B power feeds at set intervals to complete the necessary upgrades. Only one feed will be affected at any given time.
As your equipment is connected to a redundant dual-power supply system, power will automatically switch to the active feed while work is carried out on the other. The emergency backup power systems on the live feed will be fully operational for the duration of the maintenance. This will allow your services to remain operational and protected throughout the maintenance.
Symptoms: We do not anticipate any impact on your services during this maintenance window. No action is required from you.