Current network status and maintenance
Intermittent email connectivity on Shared Servers in Johannesburg
Our engineering teams will work throughout the weekend to migrate the remaining servers to our high-performance storage tier, with the goal of restoring stable email services before Monday morning.
To complete these migrations safely and efficiently, we may need to temporarily suspend email access on specific servers. During this time, email clients and Webmail will be unable to connect, but incoming email will remain securely queued and will be delivered once the migration is complete.
We will only take this step if absolutely necessary.
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Sep 4, 2026 4:46 PM SAST · Identified
Our engineering teams will work throughout the weekend to migrate the remaining servers to our high-performance storage tier, with the goal of restoring stable email services before Monday morning.
To complete these migrations safely and efficiently, we may need to temporarily suspend email access on specific servers. During this time, email clients and Webmail will be unable to connect, but incoming email will remain securely queued and will be delivered once the migration is complete.
We will only take this step if absolutely necessary.
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Sep 4, 2026 2:34 PM SAST · Identified
Migrations and the targeted platform adjustment rollout continue.
Customers on servers awaiting migration may continue to experience email delays, slow performance and connection timeouts.
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Sep 4, 2026 1:30 PM SAST · Identified
Migrations are continuing as planned and the targeted platform adjustment rollout remains underway. Impacted customers on servers awaiting migration may still experience temporary email delays or timeout errors.
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Scheduled Maintenance - Sep 5, 2026 5:00 AM SAST - Sep 5, 2026 7:00 AM SAST
Scheduled from September 5, 05:00 AM SAST until September 5, 07:00 AM SAST
Maintenance window: 2 Hours
Attending: xneelo Engineers
Summary: Fan maintenance
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Multiple Cape Town shared server hardware upgrades - Planned maintenance - 2723
Scheduled from September 5, 06:00 AM SAST until September 5, 08:00 AM SAST
Maintenance window: 2hr
Attending: xneelo Engineers
Summary: Hardware upgrades for www40.cpt2.host-h.net www43.cpt3.host-h.net www46.cpt1.host-h.net www50.cpt1.host-h.net www50.cpt3.host-h.net
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.