Current network status and maintenance

Slow webmail response times - Johannesburg

We are seeing an improvement in the webmail functionality with faster response times.

Thank you for your patience as we continue to monitor the performance of the service.

Sep 1, 2026 5:42 PM SAST · Monitoring

We are seeing an improvement in the webmail functionality with faster response times.
Thank you for your patience as we continue to monitor the performance of the service.
Sep 1, 2026 10:11 AM SAST · Investigating

We are aware of slow responses experienced on Webmail for customers hosted in Johannesburg.
This is being investigated by our email engineers who are working on restoring functionality.

Our engineers have identified the cause of the email delays and connectivity issues and are actively implementing a fix.

We appreciate your patience and understanding while we work to restore services to normal.

Point of impact: 197.221.14.1 + 197.221.14.94

Scheduled for: September 2, 06:00 AM SAST until September 2, 07:00 AM SAST

Maintenance window: 1hr
Attending: xneelo Engineers
Summary: www1.cpt3.host-h.net + www11.cpt4.host-h.net
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.