Current network status and maintenance

Current network status and maintenance

Intermittent email connectivity on Shared Servers in Johannesburg

Our engineering teams will work throughout the weekend to migrate the remaining servers to our high-performance storage tier, with the goal of restoring stable email services before Monday morning.

To complete these migrations safely and efficiently, we may need to temporarily suspend email access on specific servers. During this time, email clients and Webmail will be unable to connect, but incoming email will remain securely queued and will be delivered once the migration is complete.

We will only take this step if absolutely necessary.


  • Sep 4, 2026 4:46 PM SAST · Identified

    Our engineering teams will work throughout the weekend to migrate the remaining servers to our high-performance storage tier, with the goal of restoring stable email services before Monday morning.

    To complete these migrations safely and efficiently, we may need to temporarily suspend email access on specific servers. During this time, email clients and Webmail will be unable to connect, but incoming email will remain securely queued and will be delivered once the migration is complete.

    We will only take this step if absolutely necessary.

  • Sep 4, 2026 2:34 PM SAST · Identified

    Migrations and the targeted platform adjustment rollout continue.

    Customers on servers awaiting migration may continue to experience email delays, slow performance and connection timeouts.

  • Sep 4, 2026 1:30 PM SAST · Identified

    Migrations are continuing as planned and the targeted platform adjustment rollout remains underway. Impacted customers on servers awaiting migration may still experience temporary email delays or timeout errors.

System Status

konsoleH

xneelo Control Panel

Authoritative DNS Infrastructure

Webmail

Managed Hosting - Email

xneelo website

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SiteBuilder

Web Hosting

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Scheduled Maintenance - Sep 5, 2026 5:00 AM SAST - Sep 5, 2026 7:00 AM SAST

Scheduled from September 5, 05:00 AM SAST until September 5, 07:00 AM SAST

  • Maintenance window: 2 Hours

  • Attending: xneelo Engineers

  • Summary: Fan maintenance

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

Scheduled maintenance
Published Sep 4, 2026 12:08 PM SAST

Multiple Cape Town shared server hardware upgrades - Planned maintenance - 2723

Scheduled for Sep 5, 2026 6:00 AM SAST - Sep 5, 2026 8:00 AM SAST

Scheduled from September 5, 06:00 AM SAST until September 5, 08:00 AM SAST

  • Maintenance window: 2hr

  • Attending: xneelo Engineers

  • Summary: Hardware upgrades for www40.cpt2.host-h.net www43.cpt3.host-h.net www46.cpt1.host-h.net www50.cpt1.host-h.net www50.cpt3.host-h.net

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

Incident history