The root cause of the issue has returned.
Hosting package upgrades and new hosting orders are currently unavailable.
Our engineers are actively investigating to get to the root cause of the issue.
Resolved after 1h 25m
We have received isolated reports of users not receiving Two-Factor Authentication (OTP) codes via SMS. Initial reports suggest that MTN users may be more affected by this issue
Our engineers have investigated the service from our side and can confirm that it is fully operational. Our third-party SMS provider has also confirmed that their service is fully operational and SMS delivery is functioning as expected.
We are continuing to monitor the situation. If you are affected and unable to receive your Two-Factor Authentication code, please contact us at mailto:support@xneelo.com so that we can assist with resetting Two-Factor Authentication method if required.
Ongoing for 22h 58m
Our Engineering team has identified the cause of the intermittent connection issues and is working to restore normal service as quickly as possible.
We appreciate your patience and apologise for any inconvenience this may cause.
Ongoing for 3d
System status
Functionalities
Functionalities
Domain administration
Operational
Domain administration
Orders
Affected
Orders
Internal Account Transfers
Affected
Internal Account Transfers
Restructures
Affected
Restructures
Payments
Operational
Payments
Customer support
Operational
Customer support
Services
Services
konsoleH
Affected
konsoleH
xneelo Control Panel
Affected
xneelo Control Panel
Authoritative DNS Infrastructure
Operational
Authoritative DNS Infrastructure
Webmail
Operational
Webmail
Managed Hosting - Email
Affected
Managed Hosting - Email
xneelo website
Operational
xneelo website
Cloudbric
Operational
Cloudbric
SiteBuilder
Operational
SiteBuilder
Web Hosting
Operational
Web Hosting
Managed Servers
Operational
Managed Servers
Self-Managed Servers
Operational
Self-Managed Servers
Colocation
Operational
Colocation
Cloud hosting
Operational
Cloud hosting
Scheduled from August 12, 06:30 AM SAST until August 12, 07:00 AM SAST
Maintenance window: 30 min
Attending: xneelo Engineers
Summary: fan maintenance
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled from August 13, 07:00 PM SAST until August 13, 11:00 PM SAST
Maintenance window: 4 hours
Attending: Registry Engineers
Summary: During the maintenance window, availability checks, registrations, renewals and updates for .cc domains may not be available.
Scheduled from August 13, 10:00 PM SAST until August 14, 01:00 AM SAST
Maintenance window: 3hr
Attending: xneelo Engineers
Summary: File System maintenance
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled from August 13, 10:00 PM SAST until August 14, 01:00 AM SAST
Maintenance window: 3hr
Attending: xneelo Engineers
Summary: File system maintenance
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
Scheduled from August 17, 06:00 AM SAST until August 31, 07:00 AM SAST
Maintenance window: 1 hr
Attending: xneelo Engineers
Summary: We are upgrading the operating system on all shared hosting servers to Debian 13 (Trixie) between 17 and 31 August 2026. Upgrades will be performed between 06:00 and 07:00 SAST during this period. We apologise for any inconvenience caused and appreciate your patience. Upgraded servers will be shared on this Network Notice the day before the upgrade.
Symptoms: Websites and email on the affected servers will be inaccessible for a period of 10-15 minutes during the maintenance window.