Current network status and maintenance

Scheduled from August 30, 09:00 PM SAST until August 30, 11:00 PM SAST

• Maintenance window: 2 Hours

• Attending: xneelo Engineers

• Summary: We are upgrading the operating system on our Cape Town Webmail servers to Debian 13 (Trixie). The upgrades will be performed between 21:00 and 23:00. We apologise for any inconvenience caused and appreciate your patience.

• Symptoms: Webmail will be offline during maintenance. Standard email desktop and mobile apps will continue to work as normal.

Point of impact: 197.221.14.119 + 41.204.202.52

Scheduled for: August 31, 06:00 AM SAST until August 31, 07:00 AM SAST

• Maintenance window: 1hr

• Attending: xneelo Engineers

• Summary: www20.cpt4.host-h.net + www52.cpt2.host-h.net

• Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

Scheduled from August 31, 10:00 PM SAST until September 2, 12:00 AM SAST

• Maintenance window: 2 hours from 31 August to 2 September

• Attending: OADC Engineers

• Summary: Open Access Data Centres (OADC) in Brackenfell, which houses our Cape Town Data Centre, will be performing essential power system maintenance from 31 August to 2 September 2026, between 22:00 and 00:00 SAST each night.

The maintenance requires temporarily switching off the A and B power feeds at set intervals to complete the necessary upgrades. Only one feed will be affected at any given time.

As your equipment is connected to a redundant dual-power supply system, power will automatically switch to the active feed while work is carried out on the other. The emergency backup power systems on the live feed will be fully operational for the duration of the maintenance. This will allow your services to remain operational and protected throughout the maintenance.

• Symptoms: We do not anticipate any impact on your services during this maintenance window. No action is required from you.