Current network status and maintenance

Current network status and maintenance

konsoleH File Manager, and SiteBuilder not launching in both control panels

The konsoleH File Manager launcher issues have been resolved, and the File Manager is accessible again via konsoleH.

We are currently still experiencing issues with the SiteBuilder launcher in konsoleH and the xneelo Control Panel. We are working to restore normal access as soon as possible.

We apologise for any inconvenience caused and will provide further updates as more information becomes available.

  • Oct 19, 2026 3:21 PM SAST · Identified

    The konsoleH File Manager launcher issues have been resolved, and the File Manager is accessible again via konsoleH.

    We are currently still experiencing issues with the SiteBuilder launcher in konsoleH and the xneelo Control Panel. We are working to restore normal access as soon as possible.

    We apologise for any inconvenience caused and will provide further updates as more information becomes available.

  • Oct 19, 2026 10:28 AM SAST · Identified

    We are currently experiencing errors with the KonsoleH File manager and SiteBuilder launcher in konsoleH and the xneelo Control panel.

    Our system engineers have identified the issue, and we are working to restore normal access as soon as possible.

    We apologise for any inconvenience caused and will provide further updates as more information becomes available.

  • Oct 19, 2026 9:56 AM SAST · Investigating

    We are currently experiencing errors with the KonsoleH File manager and SiteBuilder launcher in konsoleH and the xneelo Control panel.

    Our system engineers are investigating the issue, and we are working to restore normal access as soon as possible.

    We apologise for any inconvenience caused and will provide further updates as more information becomes available.

Impacted: konsoleH, SiteBuilder

System Status

konsoleH

xneelo Control Panel

Authoritative DNS Infrastructure

Webmail

Managed Hosting - Email

xneelo website

Cloudbric

SiteBuilder

Web Hosting

Managed Servers

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Scheduled maintenance
Published Oct 19, 2026 8:28 AM SAST

.DE Registry Maintenance - Planned maintenance - 2842

Scheduled for Oct 20, 2026 12:00 PM SAST - Oct 20, 2026 2:00 PM SAST

Scheduled from October 20, 12:00 PM SAST until October 20, 02:00 PM SAST

  • Maintenance window: 2 hours

  • Attending: Registry Engineers

  • Summary: During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Update

  • Symptoms: During this scheduled system maintenance by the registry, the following services may be unavailable: Availability Checks Whois Services Domain Purchases Domain Renewals Domain Update
Scheduled maintenance
Published Oct 19, 2026 11:47 AM SAST

Managed server patching - Planned maintenance - 2845

Scheduled for Oct 20, 2026 9:00 PM SAST - Oct 20, 2026 11:59 PM SAST

Scheduled from October 20, 09:00 PM SAST until October 20, 11:59 PM SAST

  • Maintenance window: 3 hours

  • Attending: xneelo Engineers

  • Summary: Managed server patching

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

Incident history