System status: Service impacted – we’re working on it Incident History
Incidents
One Time Pin Delivery via SMS
Monitoring

We have received isolated reports of users not receiving Two-Factor Authentication (OTP) codes via SMS. Initial reports suggest that MTN users may be more affected by this issue

Our engineers have investigated the service from our side and can confirm that it is fully operational. Our third-party SMS provider has also confirmed that their service is fully operational and SMS delivery is functioning as expected.

We are continuing to monitor the situation. If you are affected and unable to receive your Two-Factor Authentication code, please contact us at mailto:support@xneelo.com so that we can assist with resetting Two-Factor Authentication method if required.
August 12, 2026 at 08:20 PM SAST

Ongoing for 6d

System status

Functionalities

Domain administration

Operational

Orders

Operational

Internal Account Transfers

Operational

Restructures

Operational

Payments

Operational

Customer support

Operational

Services

konsoleH

Affected

xneelo Control Panel

Affected

Authoritative DNS Infrastructure

Operational

Webmail

Operational

Managed Hosting - Email

Operational

xneelo website

Operational

Cloudbric

Operational

SiteBuilder

Operational

Web Hosting

Operational

Managed Servers

Operational

Self-Managed Servers

Operational

Colocation

Operational

Cloud hosting

Operational
Maintenance
Shared server Debian upgrades - Planned maintenance - 2623
Scheduled for August 17, 2026 at 06:00 AM SAST - August 31, 2026 at 07:00 AM SAST
Scheduled

Scheduled from August 17, 06:00 AM SAST until August 31, 07:00 AM SAST

  • Maintenance window: 1 hr

  • Attending: xneelo Engineers

  • Summary: We are upgrading the operating system on all shared hosting servers to Debian 13 (Trixie) between 17 and 31 August 2026. Upgrades will be performed between 06:00 and 07:00 SAST during this period. We apologise for any inconvenience caused and appreciate your patience. Upgraded servers will be shared on this Network Notice the day before the upgrade.

  • Symptoms: Websites and email on the affected servers will be inaccessible for a period of 10-15 minutes during the maintenance window.
August 17, 2026 at 06:00 AM SAST
Canary server patching - Planned maintenance - 2642
Scheduled for August 17, 2026 at 09:00 PM SAST - August 17, 2026 at 11:00 PM SAST
Scheduled

Scheduled from August 17, 09:00 PM SAST until August 17, 11:00 PM SAST

  • Maintenance window: 2 Hours

  • Attending: xneelo Engineers

  • Summary: Canary server patching

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window whilst services restart.
August 17, 2026 at 09:00 PM SAST
www62.cpt3.host-h.net - Planned maintenance - 2644
Scheduled for August 18, 2026 at 06:30 AM SAST - August 18, 2026 at 07:00 AM SAST
Scheduled

Planned maintenance: 2644 - www62.cpt3.host-h.net

Scheduled for: August 18, 06:30 AM SAST until August 18, 07:00 AM SAST

  • Point of impact 197.221.14.62

  • Maintenance window: 30 minutes

  • Attending: xneelo Engineers

  • Summary: Check fans and add thermal paste.

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
August 18, 2026 at 06:30 AM SAST
Managed server patching - Planned maintenance - 2643
Scheduled for August 18, 2026 at 09:00 PM SAST - August 19, 2026 at 01:00 AM SAST
Scheduled

Scheduled from August 18, 09:00 PM SAST until August 19, 01:00 AM SAST

  • Maintenance window: 4 Hours

  • Attending: xneelo Engineers

  • Summary: Managed server patching

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window whilst services restart.
August 18, 2026 at 09:00 PM SAST