Current network status and maintenance

konsoleH File Manager, and SiteBuilder not launching in both control panels

The konsoleH File Manager launcher issue has been resolved, and the File Manager is accessible via konsoleH.

We are still experiencing issues with the SiteBuilder launcher in both konsoleH and the xneelo Control Panel. We are actively engaging with our third-party SiteBuilder providers to resolve the issue as soon as possible.

We apologise for any inconvenience caused and will provide further updates as more information becomes available.

Oct 20, 2026 12:12 PM SAST · Identified

The konsoleH File Manager launcher issue has been resolved, and the File Manager is accessible via konsoleH.
We are still experiencing issues with the SiteBuilder launcher in both konsoleH and the xneelo Control Panel. We are actively engaging with our third-party SiteBuilder providers to resolve the issue as soon as possible.
We apologise for any inconvenience caused and will provide further updates as more information becomes available.
Oct 19, 2026 3:21 PM SAST · Identified

The konsoleH File Manager launcher issues have been resolved, and the File Manager is accessible again via konsoleH.
We are currently still experiencing issues with the SiteBuilder launcher in konsoleH and the xneelo Control Panel. We are working to restore normal access as soon as possible.
We apologise for any inconvenience caused and will provide further updates as more information becomes available.
Oct 19, 2026 10:28 AM SAST · Identified

We are currently experiencing errors with the KonsoleH File manager and SiteBuilder launcher in konsoleH and the xneelo Control panel.
Our system engineers have identified the issue, and we are working to restore normal access as soon as possible.
We apologise for any inconvenience caused and will provide further updates as more information becomes available.

Impacted: konsoleH, SiteBuilder

System Status

konsoleH

xneelo Control Panel

Authoritative DNS Infrastructure

Webmail

Managed Hosting - Email

xneelo website

Cloudbric

SiteBuilder

Web Hosting

Managed Servers

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Scheduled maintenance

Published Oct 20, 2026 1:03 PM SAST

Hardware upgrade - www400.jnb1.host-h.net - Planned maintenance - 2847

Scheduled for Oct 22, 2026 6:00 AM SAST - Oct 22, 2026 6:30 AM SAST

Scheduled from October 22, 06:00 AM SAST until October 22, 06:30 AM SAST

Maintenance window: 30 minutes
Attending: xneelo Engineers
Summary: RAM upgrade
Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

Incident history