System status: Service impacted – we’re working on it Incident History
Incidents
High load Due to Increased Automated Bot Traffic
Monitoring

The volume of automated bot traffic impacting our Managed Hosting products has decreased, resulting in improved service stability. However, the issue remains ongoing, and some customers may still experience intermittent website performance or loading issues. Our team continues to actively mitigate and manage increased crawler and bot activity.
June 8, 2026 at 10:59 AM SAST

Ongoing for 2d

System status

Functionalities

Domain administration

Operational

Orders

Operational

Internal Account Transfers

Operational

Restructures

Operational

Payments

Operational

Customer support

Operational

Services

konsoleH

Operational

xneelo Control Panel

Operational

Authoritative DNS Infrastructure

Operational

Webmail

Operational

Managed Hosting - Email

Operational

xneelo website

Operational

Cloudbric

Operational

SiteBuilder

Operational

Web Hosting

Operational

Managed Servers

Affected

Self-Managed Servers

Operational

Colocation

Operational

Cloud hosting

Operational
Maintenance
Security Notice - Phishing Emails - Emergency maintenance - 2222
Scheduled

Scheduled from May 12, 10:26 AM SAST until May 19, 10:26 AM SAST

  • Maintenance window: undetermined

  • Attending: xneelo System Administrators

  • Summary: Please remain vigilant as we’ve seen a global rise in phishing emails. To verify any invoices, always log directly into your Control Panel.

  • Symptoms: Please remain vigilant as we’ve seen a global rise in phishing emails. To verify any invoices, always log directly into your Control Panel.
May 12, 2026 at 10:26 AM SAST
Managed server patching - Planned maintenance - 2327
Scheduled

Scheduled from June 9, 09:00 PM SAST until June 9, 11:59 PM SAST

  • Maintenance window: 3h

  • Attending: xneelo Engineers

  • Summary: Managed server patching.

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
June 8, 2026 at 01:25 PM SAST
Xneelo Control Panel maintenance - Planned maintenance - 2287
Scheduled

Scheduled from June 9, 10:00 PM SAST until June 10, 12:00 AM SAST

  • Maintenance window: 2 Hours

  • Attending: xneelo Engineers

  • Summary: We are conducting scheduled maintenance on the xneelo Control Panel on 9 June from 22:00 SAST until 00:00 SAST. We apologise for any inconvenience caused and appreciate your patience.

  • Symptoms: The xneelo Control Panel will be unavailable during the maintenance window.

June 1, 2026 at 08:35 AM SAST
www78.cpt1.host-h.net - Planned maintenance - 2339
Scheduled

Point of impact: 196.40.97.229
Scheduled for: June 10, 06:30 AM SAST until June 10, 07:00 AM SAST

  • Maintenance window: 30 min

  • Attending: xneelo Engineers

  • Summary: Hardware Upgrade

  • Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.
June 9, 2026 at 04:29 PM SAST