We have received isolated reports of users not receiving Two-Factor Authentication (OTP) codes via SMS. Initial reports suggest that MTN users may be more affected by this issue

Our engineers have investigated the service from our side and can confirm that it is fully operational. Our third-party SMS provider has also confirmed that their service is fully operational and SMS delivery is functioning as expected.

We are continuing to monitor the situation. If you are affected and unable to receive your Two-Factor Authentication code, please contact us at mailto:support@xneelo.com so that we can assist with resetting Two-Factor Authentication method if required.

Scheduled from August 12, 06:30 AM SAST until August 12, 07:00 AM SAST

• Maintenance window: 30 min

• Attending: xneelo Engineers

• Summary: fan maintenance

• Symptoms: Websites and email hosted on the affected server will be inaccessible during the maintenance window.

Scheduled from August 17, 06:00 AM SAST until August 31, 07:00 AM SAST

• Maintenance window: 1 hr

• Attending: xneelo Engineers

• Summary: We are upgrading the operating system on all shared hosting servers to Debian 13 (Trixie) between 17 and 31 August 2026. Upgrades will be performed between 06:00 and 07:00 SAST during this period. We apologise for any inconvenience caused and appreciate your patience. Upgraded servers will be shared on this Network Notice the day before the upgrade.

• Symptoms: Websites and email on the affected servers will be inaccessible for a period of 10-15 minutes during the maintenance window.