Current network status and maintenance

We have successfully moved some background logging processes to our high-performance storage tier, significantly reducing the pressure on our high-capacity email storage infrastructure.

We are continuing to migrate additional workloads away from this infrastructure to further improve email performance and reliability.

Following our recent major operating system upgrade, our email storage infrastructure is experiencing an unexpected performance bottleneck.

Because email hosting requires significant storage capacity, it is housed on our high-capacity storage tier. This infrastructure has historically been stable and reliable. However, the new operating system changed how data is queued and written to these drives.

The Technical Cause
This is a complex software-related issue rather than a hardware failure. Despite our usual testing process prior to OS updates, the new operating system has changed how certain background services process and record data. As a result, routine tasks and system logging are generating a significantly higher volume of small disk writes than expected, consuming resources needed to process email efficiently.

Our engineers are actively implementing changes to reduce this additional load and restore normal email performance as quickly as possible.

We apologise for the continued disruption and appreciate your patience while we work towards a stable resolution.

Following our recent operating system upgrades, we identified an unexpected resource-balancing issue affecting some of our Shared Servers in Johannesburg. This has resulted in reduced performance across our email storage systems.

As a result, customers may experience delays when sending and receiving email, as well as intermittent timeouts or slower connections when using Webmail, Outlook and other email applications.

All email remains securely queued, and no messages or data have been lost.
Our engineers have identified the root cause and are actively rolling out a configuration change across the affected servers. We expect email performance to improve progressively as the fix is implemented.

Thank you for your patience while we work to fully restore services.